The printer driver does not automatically set up the selected device in the Print Center or Printer Setup Utility.
Cause | Solution |
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| code for the language that you are using. If necessary, reinstall the |
| software. See the getting started guide for instructions. |
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The PPD file is corrupt. | Delete the PPD file from the following hard drive folder: Library/ |
| Printers/PPDs/Contents/Resources/<lang>.lproj, |
| where “<lang>” represents the |
| language that you are using. Reinstall the software. See the getting |
| started guide for instructions. |
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The device might not be ready. | Make sure that the cables are connected correctly, the device is on, |
| and the Ready light is on. If you are connecting through a USB or |
| Ethernet hub, try connecting directly to the computer or use a different |
| port. |
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The interface cable might be defective or of poor quality. | Replace the interface cable. Make sure to use a |
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A print job was not sent to the device that you wanted. |
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Cause | Solution |
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The print queue might be stopped. | Restart the print queue. Open Print Monitor and select Start Jobs. |
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The wrong device name or IP address is being used. Another device | Check the device name, IP address, or Rendezvous host name by |
with the same or similar name, IP address, or Rendezvous host name | printing a configuration page See Use information pages. Verify that |
might have received your print job. | the device name, IP address, or Rendezvous host name on the |
| configuration page matches the device name, IP address, or |
| Rendezvous host name in the Print Center or Printer Setup Utility. |
|
|
An encapsulated PostScript (EPS) file does not print with the correct fonts.
Cause
This problem occurs with some programs.
Solution
●Try downloading the fonts that are contained in the EPS file to the device before printing.
●Send the file in ASCII format instead of binary encoding.
You are unable to print from a
Cause | Solution |
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|
This error occurs when the software for USB printers is not installed.
When adding a
200 Chapter 11 Problem solving | ENWW |