Table 8-3Solving Hard Drive Problems (continued)

Drive not found (identified).

Cause

Solution

 

 

The system may not have automatically recognized a newly

See reconfiguration directions in the Solving Hardware

installed device.

Installation Problems on page 165 section. If the system still

 

does not recognize the new device, check to see if the device

 

is listed within Computer Setup. If it is listed, the probable

 

cause is a driver problem. If it is not listed, the probable cause

 

is a hardware problem.

 

If this is a newly installed drive, run the Computer Setup utility

 

and try adding a POST delay under Advanced > Power-

 

On Options.

 

 

The device is attached to a SATA port that has been hidden in

Run the Computer Setup utility and ensure Device Available

Computer Setup.

is selected for the device's SATA port in Security > Device

 

Security.

 

 

Drive responds slowly immediately after power-up.

Run Computer Setup and increase the POST Delay in

 

Advanced > Power-On Options.

 

 

Nonsystem disk/NTLDR missing message.

 

 

 

Cause

Solution

 

 

System files missing or not properly installed.

1. Insert bootable media and restart the computer.

 

2. Boot to the windows installation media and select the

 

recovery option. If only a restore kit is available, then

 

select the File Backup Program option, and then

 

restore the system.

 

3. Install system files for the appropriate operating system.

 

 

Hard drive boot has been disabled in Computer Setup.

Run the Computer Setup utility and enable the hard drive entry

 

in the Storage > Boot Order list.

 

 

Bootable hard drive is not attached as first in a multi-hard

If attempting to boot from a hard drive, ensure it is attached to

drive configuration.

the system board dark blue SATA connector.

 

 

Bootable hard drive is not listed first in the Boot Order.

Run the Computer Setup utility and select Storage > Boot

 

Order and ensure the bootable hard drive is listed

 

immediately under the Hard Drive entry.

 

 

Computer will not boot from hard drive.

Cause

Solution

The device is attached to a SATA port that has been hidden in Computer Setup.

1.Check SATA cable connections.

2.Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device Security.

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Chapter 8 Troubleshooting Without Diagnostics