Manuals
/
HP
/
Computer Equipment
/
Desktops
HP
Pro 6300
manual
HP Compaq Business PC Maintenance and Service Guide
Models:
Pro 6300
1
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
240
Download
240 pages
27.68 Kb
1
2
3
4
5
6
7
8
9
Specs
Install
Error messages
Configuration
Solving General Problems
Resetting the Password Jumper
HP PC Hardware Diagnostics
Computer Access Panel
Computer Setup F10 Utility
Cables and Connectors
Page 1
Image 1
HP Compaq Business PC Maintenance and Service Guide
Pro 6300 Series Microtower
Pro 6300 Series Small Form Factor
Page 1
Page 2
Page 1
Image 1
Page 1
Page 2
Contents
HP Compaq Business PC Maintenance and Service Guide
Page
Iii
About This Book
Iv About This Book
Table of contents
Page
Removal and Replacement Procedures Microtower MT Chassis
Troubleshooting Without Diagnostics 140
Contacting Customer Support 181
Post Error Messages 182
MT Specifications 223 SFF Specifications 225
Appendix D Power Cord Set Requirements 221
Standard Configuration Features
Product Features
Microtower MT Front Panel Components
Product Features
1Front Panel Components
Small Form Factor SFF Front Panel Components
Small Form Factor SFF Front Panel Components
2Front Panel Components
Rear Panel Components
Microtower MT Rear Panel Components
Small Form Factor SFF Rear Panel Components
Small Form Factor SFF Rear Panel Components
6Microtower Serial Number and Product ID Location
Serial Number Location
Activating and customizing the software in Windows
Activating and Customizing the Software
Activating the Windows operating system
Installing or upgrading device drivers
Downloading Windows 7 updates
Customizing the monitor display
Click Settings Change PC Settings
Downloading Windows 8 updates
Computer Setup F10 Utilities
Computer Setup F10 Utility
Computer Setup F10 Utilities
Using Computer Setup F10 Utilities
Computer Setup F10 Utility
Computer Setup-File
2Computer Setup-File
3Computer Setup-Storage
Computer Setup-Storage
Configuration
Exit
Boot Order
Removable Media Boot
Shortcut to Temporarily Override Boot Order
Storage Options Sata Emulation
4Computer Setup-Security
Computer Setup-Security
Device Security
Network Boot
USB Security
Slot Security
Security
Virtualization Technology Directed I/O
System Security
DriveLock Security
Secure Boot
5Computer Setup-Power
Computer Setup-Power
Option Description OS Power
Management
6Computer Setup-Advanced for advanced users
Computer Setup-Advanced
Hardware Power
Thermal
Onboard Devices
Bios Power-On
Bus Options
Device Options
VGA Configuration
Recovering the Configuration Settings
AMT Configuration
Microtower MT chassis spare parts
Illustrated parts catalog
Computer major components
Illustrated parts catalog
Intel Celeron processors
Item Description Spare part number
Cables
Misc parts
Drives
Optical drive
Misc boards
Spare part Description Number
Sequential part number listing
Microtower MT chassis spare parts
Illustrated parts catalog
Microtower MT chassis spare parts
Description Spare part number Front bezel
Small Form Factor SFF chassis spare parts
Small Form Factor SFF chassis spare parts
Cables
Misc parts
Printer port, PCI card
Description Spare part number Speaker
Rubber feet
Chassis stand
Drives
Misc boards
Small Form Factor SFF chassis spare parts
Illustrated parts catalog
Small Form Factor SFF chassis spare parts
Illustrated parts catalog
Generating Static
Electrostatic Discharge Information
Electrostatic Discharge Information
Relative Humidity Event 55% 40% 10%
Personal Grounding Methods and Equipment
Preventing Electrostatic Damage to Equipment
Recommended Materials and Equipment
Grounding the Work Area
Static Shielding Protection Levels
Method Voltage
Operating Guidelines
Cleaning the Computer Case
General Cleaning Safety Precautions
Cleaning the Keyboard
Routine Care
Cleaning the Monitor
Service Considerations
Cleaning the Mouse
Power Supply Fan
Tools and Software Requirements
Cables and Connectors
Screws
Hard Drives
Serial ATA Hard Drive Characteristics
Lithium Coin Cell Battery
Sata Hard Drives
Smart ATA Drives
Sata Hard Drive Cables
Cable Management
Sata Data Cable
Preparation for Disassembly
Removal and Replacement Procedures Microtower MT Chassis
Description Spare part number Access panel 646825-001
Computer Access Panel
Front Bezel
Remove the access panel Computer Access Panel on
Front Bezel Security
Page
5Removing a Bezel Blank Bezel Blanks
Bezel Blanks
DIMMs
Memory
DDR3-SDRAM DIMMs
Populating Dimm Sockets
Installing DIMMs
Page
Expansion Cards
Page
Page
Page
System Board Connections
System Board Connector System Board Label Color Component
1System Board Connections
Drives
Media
Guide Screw Device
13Extra Guide Screw Locations
Removing a 5.25-inch or 3.5-inch Drive from a Drive Bay
Drive Positions
Remove the front bezel Front Bezel on Drives
2Drive Positions
Page
16Removing the Drives
Installing a 5.25-inch or 3.5-inch Drive into a Drive Bay
Page
Page
Removing a Hard Drive from a Drive Bay
Installing a Hard Drive into an Internal Drive Bay
22Sliding the 2.5-inch Drive in the Adapter Bracket Drives
Page
Page
Description Spare part number Front fan assembly 585884-001
Front Fan Assembly
Page
Description Spare part number Front I/O assembly 646827-001
Front I/O Assembly
Power Switch/LED Assembly
Description Spare part number Heat sink 645326-001
Heat sink
Page
Description Spare part number Intel Core i7 processor
Processor
Remove the access panel Computer Access Panel on
Page
Description Spare part number Speaker 645330-001
Speaker
Description Spare part number Rear chassis fan 636922-001
Rear Chassis Fan
Page
Power Supply
Page
System Board
Preparation for Disassembly
Description Spare part number Access panel 646815-001
Access Panel
Description Spare part number Front bezel 687950-001
Front Bezel Security
Page
5Removing a bezel blank Replace the front bezel 102
Memory
Populating Dimm Sockets
Page
Expansion Card
8Removing an Expansion Slot Cover Expansion Card
Page
Page
Black Unused Power
X4PCIEXP
13Drive Positions
Installing and Removing Drives
14Extra Guide Screw Locations
Removing a 5.25-inch Drive from a Drive Bay
Page
Page
Removing a 3.5-inch Drive from a Drive Bay
Installing a 3.5-inch Drive into a Drive Bay
Page
Page
25Installing Hard Drive Guide Screws Drives
Page
Description Spare part number Fan duct 636921-001
Fan duct
Description Spare part number Front fan 645327-001
Page
Description Spare part number Hood sensor 638816-001
Hood Sensor
Remove the chassis fan Front Fan Assembly on
Front I/O, Power Switch Assembly
Page
Description Spare part number Speaker 636925-001
34Loosening the heat sink screws 130
Page
Processor
Description Spare part number
Page
Power Supply
Page
System Board
Page
Using the Small Form Factor Computer in a Tower Orientation
Safety and Comfort Before You Call for Technical Support
Troubleshooting Without Diagnostics
Refer to Helpful Hints on page 141 in this guide
Helpful Hints
Page
1Solving General Problems
Solving General Problems
Computer date and time display is incorrect Cause Solution
Select Control Panel
There is no sound or sound volume is too low Cause Solution
144 Troubleshooting Without Diagnostics
Cannot remove computer cover or access panel Cause Solution
Poor performance Cause Solution
Run
Go to Start All Programs Accessories
All apps icon
Under Windows System, click Run
146 Troubleshooting Without Diagnostics
2Solving Power Problems
Solving Power Problems
Power supply shuts down intermittently Cause Solution
148 Troubleshooting Without Diagnostics
3Solving Hard Drive Problems
Solving Hard Drive Problems
150 Troubleshooting Without Diagnostics
Device Configuration
Storage Boot Order
Computer seems to be locked up Cause Solution
152 Troubleshooting Without Diagnostics
Solving Media Card Reader Problems
4Solving Media Card Reader Problems
Can not write to the media card Cause Solution
Solving Media Card Reader Problems 153
154 Troubleshooting Without Diagnostics
Solving Display Problems
5Solving Display Problems
Solving Display Problems
Dim characters Cause Solution
156 Troubleshooting Without Diagnostics
Image is not centered Cause Solution
Select ImageControl/ Horizontal Position or Vertical
Out of Range displays on screen Cause Solution
Certain typed symbols do not appear correct Cause Solution
158 Troubleshooting Without Diagnostics
6Solving Audio Problems
Solving Audio Problems
Sound cuts in and out Cause Solution
Device Security System Audio
Line-in jack is not functioning properly Cause Solution
160 Troubleshooting Without Diagnostics
Control Panel, and then select Device Manager
7Solving Printer Problems
Solving Printer Problems
Control Panel , and then select Device Manager
Printer will not turn on Cause Solution
162 Troubleshooting Without Diagnostics
Printer prints garbled information Cause Solution
Printer will not print Cause Solution
Solving Keyboard and Mouse Problems 163
Solving Keyboard and Mouse Problems
8Solving Keyboard Problems
9Solving Mouse Problems
164 Troubleshooting Without Diagnostics
Solving Hardware Installation Problems 165
Solving Hardware Installation Problems
10Solving Hardware Installation Problems
Security USB Security
Computer will not start Cause Solution
166 Troubleshooting Without Diagnostics
11Solving Network Problems
Solving Network Problems
Wake-on-LAN feature is not functioning Cause Solution
168 Troubleshooting Without Diagnostics
Manager
Network status link light never flashes Cause Solution
Diagnostics reports a failure Cause Solution
170 Troubleshooting Without Diagnostics
New network card will not boot Cause Solution
Solving Memory Problems
12Solving Memory Problems
172 Troubleshooting Without Diagnostics
Out of memory error Cause Solution
Memory count during Post is wrong Cause Solution
13Solving Processor Problems
Solving Processor Problems
Poor performance is experienced Cause Solution
Cause Solution
174 Troubleshooting Without Diagnostics
Solving CD-ROM and DVD Problems
14Solving CD-ROM and DVD Problems
Security Network Boot
Cannot eject compact disc tray-load unit Cause Solution
Movie will not play in the DVD drive Cause Solution
176 Troubleshooting Without Diagnostics
Solving USB Flash Drive Problems
15Solving USB Flash Drive Problems
USB flash drive not found identified Cause Solution
Solving Internet Access Problems
Solving Front Panel Component Problems
Solving Front Panel Component Problems 177
Unable to connect to the Internet Cause Solution
Select Start Control Panel
178 Troubleshooting Without Diagnostics
Click Internet Options
ROM issue Post error has occurred
Solving Software Problems
System files may be damaged
180 Troubleshooting Without Diagnostics
Contacting Customer Support
Post Error Messages
Post Numeric Codes and Text Messages
Post Numeric Codes and Text Messages
1Numeric Codes and Text Messages
Control panel message Description Recommended action
Control panel message Description
Verify monitor is attached and turned
Reseat CPU or chassis fan
Reconfigure card resources and/or run
Post Error Messages
Bios
General error during MEBx execution
2Diagnostic Front Panel LEDs and Audible Codes
Activity Beeps Possible Cause Recommended Action
Activity Beeps Possible Cause
Once a bad card is identified, remove
Cmos
Password Security and Resetting
Resetting the Password Jumper
Clearing and Resetting the Cmos
Cmos button
Locate, press, and hold the Cmos button in for five seconds
Why run HP PC Hardware Diagnostics Uefi
HP PC Hardware Diagnostics
How to access and run HP PC Hardware Diagnostics Uefi
Downloading HP PC Hardware Diagnostics to a USB device
Restoring and recovering in Windows
Backup and Recovery
System Restore
Backup and Recovery
System Recovery
System Recovery when Windows is not responding
Creating recovery media
Using recovery media
Backing up your information
Backup and recovery in Windows
Using the Windows recovery tools
Performing a system recovery
Follow the on-screen instructions
Using f11 recovery tools
Page
Battery Replacement
Lift the battery out of its holder
Type
Removing and Replacing a Removable 3.5-inch Sata Hard Drive
Page
Figure B-5Replacing the Hard Drive 215
Page
Page
Smart Cover FailSafe Key
Unlocking the Smart Cover Lock
Page
Page
Japanese Power Cord Requirements
Power Cord Set Requirements
General Requirements
Country-Specific Requirements
Appendix D Power Cord Set Requirements
Country Accrediting Agency
MT Specifications
Specifications
MT Specifications
Table E-1Specifications
Standard Efficiency
Appendix E Specifications
High Efficiency
Table E-2Specifications
SFF Specifications
Rated Input Current
Index
Battery
112 Illustrated Spare part number
103 SFF optical drive
Keyboard Cleaning Spare part numbers 40, 42 Index
LEDs
Keyboard problems
218 Resetting
126 SFF power supply 135
MT processor
MT speaker
Tamper-resistant wrench
Top
Page
Image
Contents