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Table 9-1 Numeric Codes and Text Messages (continued)
Control panel message | Description | Recommended action | |
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Both external and internal serial ports are | 1. | Remove any serial port expansion | |
| assigned to COM2. |
| cards. |
|
| 2. | Clear CMOS. (See Appendix B, |
|
|
| Password Security and Resetting CMOS |
|
|
| on page 195.) |
|
| 3. | Reconfigure card resources and/or run |
|
|
| Computer Setup or Windows utilities. |
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|
Both external and internal serial ports are | 1. | Remove any serial port expansion | |
| assigned to same IRQ. |
| cards. |
|
| 2. | Clear CMOS. (See Appendix B, |
|
|
| Password Security and Resetting CMOS |
|
|
| on page 195.) |
|
| 3. | Reconfigure card resources and/or run |
|
|
| Computer Setup or Windows utilities. |
|
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|
Hard drive is about to fail. (Some hard | 1. | Determine if hard drive is giving correct | |
Failure | drives have a hard drive firmware patch that |
| error message. Enter Computer Setup |
| will fix an erroneous error message.) |
| and run the Drive Protection System test |
|
|
| under F2 Diagnostics. |
|
| 2. | Apply hard drive firmware patch |
|
|
| if applicable. (Available at |
|
|
| http://www.hp.com/support.) |
|
| 3. | Back up contents and replace hard |
|
|
| drive. |
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| |
One or more SATA devices are improperly | Ensure SATA connectors are used in | ||
| attached. For optimal performance, the | ascending order. For one device, use SATA | |
| SATA 0 and SATA 1 connectors must be | 0. For two devices, use SATA 0 and SATA | |
| used before SATA 2 and SATA 3. | 1. For three devices, use SATA 0, SATA 1, | |
|
| and SATA 2. | |
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|
Processor is not supported by ROM BIOS. | 1. | Upgrade BIOS to proper version. | |
|
| 2. | Change the processor. |
Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM.
1.Reboot the computer.
2.Unplug the power cord,
3.If the memory configuration was recently changed, unplug the computer, restore the original memory configuration, and reboot the computer.
4.If the error persists, replace the system board.