About This Book, Iii | HP Pro 6300 specs

About This Book

WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.

NOTE: Text set off in this manner provides important supplemental information.

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HP Pro 6300 manual About This Book, Iii

Contents

HP Compaq Business PC Maintenance and Service Guide Page Iii About This Book Iv About This Book Table of contents Page Removal and Replacement Procedures Microtower MT Chassis Troubleshooting Without Diagnostics 140 Contacting Customer Support 181 Post Error Messages 182 MT Specifications 223 SFF Specifications 225 Appendix D Power Cord Set Requirements 221 Standard Configuration Features Product Features Product Features Microtower MT Front Panel Components1Front Panel Components Small Form Factor SFF Front Panel Components Small Form Factor SFF Front Panel Components2Front Panel Components Rear Panel Components Microtower MT Rear Panel Components Small Form Factor SFF Rear Panel Components Small Form Factor SFF Rear Panel Components 6Microtower Serial Number and Product ID Location Serial Number Location Activating and Customizing the Software Activating and customizing the software in WindowsActivating the Windows operating system Downloading Windows 7 updates Installing or upgrading device driversCustomizing the monitor display Click Settings Change PC Settings Downloading Windows 8 updates Computer Setup F10 Utilities Computer Setup F10 Utility Computer Setup F10 Utilities Using Computer Setup F10 Utilities Computer Setup-File Computer Setup F10 Utility2Computer Setup-File Exit Computer Setup-Storage3Computer Setup-Storage Configuration Storage Options Sata Emulation Removable Media BootBoot Order Shortcut to Temporarily Override Boot Order 4Computer Setup-Security Computer Setup-Security Slot Security Network BootDevice Security USB Security Security Virtualization Technology Directed I/O System Security DriveLock Security Secure Boot Management Computer Setup-Power5Computer Setup-Power Option Description OS Power Thermal Computer Setup-Advanced6Computer Setup-Advanced for advanced users Hardware Power Bios Power-On Onboard DevicesBus Options Device Options Recovering the Configuration Settings VGA ConfigurationAMT Configuration Illustrated parts catalog Microtower MT chassis spare partsComputer major components Illustrated parts catalog Intel Celeron processors Item Description Spare part number Cables Misc parts Drives Optical drive Misc boards Spare part Description Number Sequential part number listing Microtower MT chassis spare parts Illustrated parts catalog Microtower MT chassis spare parts Description Spare part number Front bezel Small Form Factor SFF chassis spare parts Small Form Factor SFF chassis spare parts Cables Misc parts Chassis stand Description Spare part number SpeakerPrinter port, PCI card Rubber feet Drives Misc boards Small Form Factor SFF chassis spare parts Illustrated parts catalog Small Form Factor SFF chassis spare parts Illustrated parts catalog Relative Humidity Event 55% 40% 10% Electrostatic Discharge InformationGenerating Static Electrostatic Discharge Information Personal Grounding Methods and Equipment Preventing Electrostatic Damage to Equipment Method Voltage Grounding the Work AreaRecommended Materials and Equipment Static Shielding Protection Levels Operating Guidelines Routine Care General Cleaning Safety PrecautionsCleaning the Computer Case Cleaning the Keyboard Power Supply Fan Service ConsiderationsCleaning the Monitor Cleaning the Mouse Hard Drives Cables and ConnectorsTools and Software Requirements Screws Lithium Coin Cell Battery Serial ATA Hard Drive CharacteristicsSata Hard Drives Sata Data Cable Sata Hard Drive CablesSmart ATA Drives Cable Management Preparation for Disassembly Removal and Replacement Procedures Microtower MT Chassis Description Spare part number Access panel 646825-001 Computer Access Panel Front Bezel Remove the access panel Computer Access Panel on Front Bezel Security Page 5Removing a Bezel Blank Bezel Blanks Bezel Blanks Memory DIMMsDDR3-SDRAM DIMMs Populating Dimm Sockets Installing DIMMsPage Expansion Cards Page Page Page System Board Connector System Board Label Color Component System Board Connections1System Board Connections Drives Media Guide Screw Device 13Extra Guide Screw Locations 2Drive Positions Drive PositionsRemoving a 5.25-inch or 3.5-inch Drive from a Drive Bay Remove the front bezel Front Bezel on DrivesPage 16Removing the Drives Installing a 5.25-inch or 3.5-inch Drive into a Drive BayPage Page Removing a Hard Drive from a Drive Bay Installing a Hard Drive into an Internal Drive Bay 22Sliding the 2.5-inch Drive in the Adapter Bracket Drives Page Page Description Spare part number Front fan assembly 585884-001 Front Fan AssemblyPage Description Spare part number Front I/O assembly 646827-001 Front I/O Assembly Power Switch/LED Assembly Description Spare part number Heat sink 645326-001 Heat sinkPage Description Spare part number Intel Core i7 processor Processor Remove the access panel Computer Access Panel on Page Description Spare part number Speaker 645330-001 Speaker Description Spare part number Rear chassis fan 636922-001 Rear Chassis FanPage Power Supply Page System Board Preparation for Disassembly Description Spare part number Access panel 646815-001 Access Panel Description Spare part number Front bezel 687950-001 Front Bezel Security Page 5Removing a bezel blank Replace the front bezel 102 Memory Populating Dimm Sockets Page Expansion Card 8Removing an Expansion Slot Cover Expansion Card Page Page Black Unused Power X4PCIEXP 13Drive Positions Installing and Removing Drives 14Extra Guide Screw Locations Removing a 5.25-inch Drive from a Drive Bay Page Page Removing a 3.5-inch Drive from a Drive Bay Installing a 3.5-inch Drive into a Drive Bay Page Page 25Installing Hard Drive Guide Screws Drives Page Description Spare part number Fan duct 636921-001 Fan duct Description Spare part number Front fan 645327-001 Page Description Spare part number Hood sensor 638816-001 Hood Sensor Remove the chassis fan Front Fan Assembly on Front I/O, Power Switch AssemblyPage Description Spare part number Speaker 636925-001 34Loosening the heat sink screws 130 Page Processor Description Spare part number Page Power Supply Page System Board Page Using the Small Form Factor Computer in a Tower Orientation Safety and Comfort Before You Call for Technical Support Troubleshooting Without Diagnostics Refer to Helpful Hints on page 141 in this guide Helpful HintsPage Select Control Panel Solving General Problems1Solving General Problems Computer date and time display is incorrect Cause Solution Poor performance Cause Solution 144 Troubleshooting Without DiagnosticsThere is no sound or sound volume is too low Cause Solution Cannot remove computer cover or access panel Cause Solution Under Windows System, click Run Go to Start All Programs AccessoriesRun All apps icon 146 Troubleshooting Without Diagnostics Solving Power Problems 2Solving Power ProblemsPower supply shuts down intermittently Cause Solution 148 Troubleshooting Without Diagnostics 3Solving Hard Drive Problems Solving Hard Drive Problems 150 Troubleshooting Without Diagnostics Storage Boot Order Device ConfigurationComputer seems to be locked up Cause Solution Can not write to the media card Cause Solution Solving Media Card Reader Problems152 Troubleshooting Without Diagnostics 4Solving Media Card Reader Problems Solving Media Card Reader Problems 153 Solving Display Problems 154 Troubleshooting Without Diagnostics5Solving Display Problems Solving Display Problems Select ImageControl/ Horizontal Position or Vertical 156 Troubleshooting Without DiagnosticsDim characters Cause Solution Image is not centered Cause Solution Out of Range displays on screen Cause Solution Certain typed symbols do not appear correct Cause Solution 158 Troubleshooting Without Diagnostics Device Security System Audio Solving Audio Problems6Solving Audio Problems Sound cuts in and out Cause Solution 160 Troubleshooting Without Diagnostics Line-in jack is not functioning properly Cause SolutionControl Panel, and then select Device Manager Solving Printer Problems 7Solving Printer ProblemsControl Panel , and then select Device Manager Printer will not print Cause Solution 162 Troubleshooting Without DiagnosticsPrinter will not turn on Cause Solution Printer prints garbled information Cause Solution Solving Keyboard and Mouse Problems Solving Keyboard and Mouse Problems 1638Solving Keyboard Problems 9Solving Mouse Problems 164 Troubleshooting Without Diagnostics Security USB Security Solving Hardware Installation ProblemsSolving Hardware Installation Problems 165 10Solving Hardware Installation Problems Computer will not start Cause Solution 166 Troubleshooting Without Diagnostics Solving Network Problems 11Solving Network ProblemsWake-on-LAN feature is not functioning Cause Solution 168 Troubleshooting Without Diagnostics Manager Network status link light never flashes Cause Solution Diagnostics reports a failure Cause Solution 170 Troubleshooting Without Diagnostics New network card will not boot Cause Solution Solving Memory Problems Memory count during Post is wrong Cause Solution 172 Troubleshooting Without Diagnostics12Solving Memory Problems Out of memory error Cause Solution Cause Solution Solving Processor Problems13Solving Processor Problems Poor performance is experienced Cause Solution Security Network Boot Solving CD-ROM and DVD Problems174 Troubleshooting Without Diagnostics 14Solving CD-ROM and DVD Problems Cannot eject compact disc tray-load unit Cause Solution Movie will not play in the DVD drive Cause Solution USB flash drive not found identified Cause Solution Solving USB Flash Drive Problems176 Troubleshooting Without Diagnostics 15Solving USB Flash Drive Problems Unable to connect to the Internet Cause Solution Solving Front Panel Component ProblemsSolving Internet Access Problems Solving Front Panel Component Problems 177 178 Troubleshooting Without Diagnostics Select Start Control PanelClick Internet Options ROM issue Post error has occurred Solving Software Problems System files may be damaged 180 Troubleshooting Without Diagnostics Contacting Customer Support Post Error Messages Control panel message Description Recommended action Post Numeric Codes and Text MessagesPost Numeric Codes and Text Messages 1Numeric Codes and Text Messages Control panel message Description Verify monitor is attached and turned Reseat CPU or chassis fan Reconfigure card resources and/or run Post Error Messages Bios General error during MEBx execution 2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Activity Beeps Possible Cause Once a bad card is identified, remove Cmos Password Security and Resetting Resetting the Password Jumper Clearing and Resetting the Cmos Cmos button Locate, press, and hold the Cmos button in for five seconds HP PC Hardware Diagnostics Why run HP PC Hardware Diagnostics UefiHow to access and run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB device Backup and Recovery Restoring and recovering in WindowsSystem Restore Backup and Recovery System Recovery System Recovery when Windows is not responding Creating recovery media Using recovery media Backing up your information Backup and recovery in Windows Using the Windows recovery tools Performing a system recovery Follow the on-screen instructions Using f11 recovery toolsPage Battery Replacement Lift the battery out of its holder Type Removing and Replacing a Removable 3.5-inch Sata Hard Drive Page Figure B-5Replacing the Hard Drive 215 Page Page Smart Cover FailSafe Key Unlocking the Smart Cover LockPage Page Power Cord Set Requirements Japanese Power Cord RequirementsGeneral Requirements Appendix D Power Cord Set Requirements Country-Specific RequirementsCountry Accrediting Agency Table E-1Specifications SpecificationsMT Specifications MT Specifications Appendix E Specifications Standard EfficiencyHigh Efficiency SFF Specifications Table E-2SpecificationsRated Input Current Battery Index112 Illustrated Spare part number 103 SFF optical drive Keyboard Cleaning Spare part numbers 40, 42 Index LEDs Keyboard problems MT speaker 126 SFF power supply 135218 Resetting MT processor Tamper-resistant wrench