Iv About This Book | HP Pro 6300 guide

iv About This Book

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HP Pro 6300 manual Iv About This Book

Contents

HP Compaq Business PC Maintenance and Service Guide Page About This Book Iii Iv About This Book Table of contents Page Removal and Replacement Procedures Microtower MT Chassis Troubleshooting Without Diagnostics 140 Post Error Messages 182 Contacting Customer Support 181 Appendix D Power Cord Set Requirements 221 MT Specifications 223 SFF Specifications 225 Product Features Standard Configuration Features Microtower MT Front Panel Components Product Features1Front Panel Components Small Form Factor SFF Front Panel Components Small Form Factor SFF Front Panel Components2Front Panel Components Microtower MT Rear Panel Components Rear Panel Components Small Form Factor SFF Rear Panel Components Small Form Factor SFF Rear Panel Components Serial Number Location 6Microtower Serial Number and Product ID Location Activating and customizing the software in Windows Activating and Customizing the SoftwareActivating the Windows operating system Installing or upgrading device drivers Downloading Windows 7 updatesCustomizing the monitor display Downloading Windows 8 updates Click Settings Change PC Settings Computer Setup F10 Utility Computer Setup F10 Utilities Using Computer Setup F10 Utilities Computer Setup F10 Utilities Computer Setup F10 Utility Computer Setup-File2Computer Setup-File Computer Setup-Storage 3Computer Setup-StorageConfiguration Exit Removable Media Boot Boot OrderShortcut to Temporarily Override Boot Order Storage Options Sata Emulation Computer Setup-Security 4Computer Setup-Security Network Boot Device SecurityUSB Security Slot Security Security System Security Virtualization Technology Directed I/O Secure Boot DriveLock Security Computer Setup-Power 5Computer Setup-PowerOption Description OS Power Management Computer Setup-Advanced 6Computer Setup-Advanced for advanced usersHardware Power Thermal Onboard Devices Bios Power-OnBus Options Device Options VGA Configuration Recovering the Configuration SettingsAMT Configuration Microtower MT chassis spare parts Illustrated parts catalogComputer major components Illustrated parts catalog Item Description Spare part number Intel Celeron processors Cables Misc parts Drives Misc boards Optical drive Sequential part number listing Spare part Description Number Microtower MT chassis spare parts Illustrated parts catalog Microtower MT chassis spare parts Small Form Factor SFF chassis spare parts Description Spare part number Front bezel Small Form Factor SFF chassis spare parts Cables Misc parts Description Spare part number Speaker Printer port, PCI cardRubber feet Chassis stand Drives Misc boards Small Form Factor SFF chassis spare parts Illustrated parts catalog Small Form Factor SFF chassis spare parts Illustrated parts catalog Electrostatic Discharge Information Generating StaticElectrostatic Discharge Information Relative Humidity Event 55% 40% 10% Preventing Electrostatic Damage to Equipment Personal Grounding Methods and Equipment Grounding the Work Area Recommended Materials and EquipmentStatic Shielding Protection Levels Method Voltage Operating Guidelines General Cleaning Safety Precautions Cleaning the Computer CaseCleaning the Keyboard Routine Care Service Considerations Cleaning the MonitorCleaning the Mouse Power Supply Fan Cables and Connectors Tools and Software RequirementsScrews Hard Drives Serial ATA Hard Drive Characteristics Lithium Coin Cell BatterySata Hard Drives Sata Hard Drive Cables Smart ATA DrivesCable Management Sata Data Cable Removal and Replacement Procedures Microtower MT Chassis Preparation for Disassembly Computer Access Panel Description Spare part number Access panel 646825-001 Remove the access panel Computer Access Panel on Front Bezel Front Bezel Security Page Bezel Blanks 5Removing a Bezel Blank Bezel Blanks DIMMs MemoryDDR3-SDRAM DIMMs Installing DIMMs Populating Dimm SocketsPage Expansion Cards Page Page Page System Board Connections System Board Connector System Board Label Color Component1System Board Connections Drives Media 13Extra Guide Screw Locations Guide Screw Device Drive Positions Removing a 5.25-inch or 3.5-inch Drive from a Drive BayRemove the front bezel Front Bezel on Drives 2Drive PositionsPage Installing a 5.25-inch or 3.5-inch Drive into a Drive Bay 16Removing the DrivesPage Page Installing a Hard Drive into an Internal Drive Bay Removing a Hard Drive from a Drive Bay 22Sliding the 2.5-inch Drive in the Adapter Bracket Drives Page Page Front Fan Assembly Description Spare part number Front fan assembly 585884-001Page Front I/O Assembly Description Spare part number Front I/O assembly 646827-001 Power Switch/LED Assembly Heat sink Description Spare part number Heat sink 645326-001Page Processor Description Spare part number Intel Core i7 processor Remove the access panel Computer Access Panel on Page Speaker Description Spare part number Speaker 645330-001 Rear Chassis Fan Description Spare part number Rear chassis fan 636922-001Page Power Supply Page System Board Preparation for Disassembly Access Panel Description Spare part number Access panel 646815-001 Description Spare part number Front bezel 687950-001 Front Bezel Security Page 5Removing a bezel blank Replace the front bezel 102 Memory Populating Dimm Sockets Page Expansion Card 8Removing an Expansion Slot Cover Expansion Card Page Page Black Unused Power X4PCIEXP Installing and Removing Drives 13Drive Positions 14Extra Guide Screw Locations Removing a 5.25-inch Drive from a Drive Bay Page Page Removing a 3.5-inch Drive from a Drive Bay Installing a 3.5-inch Drive into a Drive Bay Page Page 25Installing Hard Drive Guide Screws Drives Page Fan duct Description Spare part number Fan duct 636921-001 Description Spare part number Front fan 645327-001 Page Hood Sensor Description Spare part number Hood sensor 638816-001 Front I/O, Power Switch Assembly Remove the chassis fan Front Fan Assembly onPage Description Spare part number Speaker 636925-001 34Loosening the heat sink screws 130 Page Processor Description Spare part number Page Power Supply Page System Board Page Using the Small Form Factor Computer in a Tower Orientation Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical Support Helpful Hints Refer to Helpful Hints on page 141 in this guidePage Solving General Problems 1Solving General ProblemsComputer date and time display is incorrect Cause Solution Select Control Panel 144 Troubleshooting Without Diagnostics There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Solution Poor performance Cause Solution Go to Start All Programs Accessories RunAll apps icon Under Windows System, click Run 146 Troubleshooting Without Diagnostics 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution 148 Troubleshooting Without Diagnostics Solving Hard Drive Problems 3Solving Hard Drive Problems 150 Troubleshooting Without Diagnostics Device Configuration Storage Boot OrderComputer seems to be locked up Cause Solution Solving Media Card Reader Problems 152 Troubleshooting Without Diagnostics4Solving Media Card Reader Problems Can not write to the media card Cause Solution Solving Media Card Reader Problems 153 154 Troubleshooting Without Diagnostics Solving Display Problems5Solving Display Problems Solving Display Problems 156 Troubleshooting Without Diagnostics Dim characters Cause SolutionImage is not centered Cause Solution Select ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Solution 158 Troubleshooting Without Diagnostics Certain typed symbols do not appear correct Cause Solution Solving Audio Problems 6Solving Audio ProblemsSound cuts in and out Cause Solution Device Security System Audio Line-in jack is not functioning properly Cause Solution 160 Troubleshooting Without DiagnosticsControl Panel, and then select Device Manager 7Solving Printer Problems Solving Printer ProblemsControl Panel , and then select Device Manager 162 Troubleshooting Without Diagnostics Printer will not turn on Cause SolutionPrinter prints garbled information Cause Solution Printer will not print Cause Solution Solving Keyboard and Mouse Problems 163 Solving Keyboard and Mouse Problems8Solving Keyboard Problems 164 Troubleshooting Without Diagnostics 9Solving Mouse Problems Solving Hardware Installation Problems Solving Hardware Installation Problems 16510Solving Hardware Installation Problems Security USB Security 166 Troubleshooting Without Diagnostics Computer will not start Cause Solution 11Solving Network Problems Solving Network ProblemsWake-on-LAN feature is not functioning Cause Solution 168 Troubleshooting Without Diagnostics Network status link light never flashes Cause Solution Manager 170 Troubleshooting Without Diagnostics Diagnostics reports a failure Cause Solution Solving Memory Problems New network card will not boot Cause Solution 172 Troubleshooting Without Diagnostics 12Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause Solution Solving Processor Problems 13Solving Processor ProblemsPoor performance is experienced Cause Solution Cause Solution Solving CD-ROM and DVD Problems 174 Troubleshooting Without Diagnostics14Solving CD-ROM and DVD Problems Security Network Boot Movie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause Solution Solving USB Flash Drive Problems 176 Troubleshooting Without Diagnostics15Solving USB Flash Drive Problems USB flash drive not found identified Cause Solution Solving Front Panel Component Problems Solving Internet Access ProblemsSolving Front Panel Component Problems 177 Unable to connect to the Internet Cause Solution Select Start Control Panel 178 Troubleshooting Without DiagnosticsClick Internet Options Solving Software Problems ROM issue Post error has occurred 180 Troubleshooting Without Diagnostics System files may be damaged Contacting Customer Support Post Error Messages Post Numeric Codes and Text Messages Post Numeric Codes and Text Messages1Numeric Codes and Text Messages Control panel message Description Recommended action Control panel message Description Verify monitor is attached and turned Reseat CPU or chassis fan Reconfigure card resources and/or run Post Error Messages Bios General error during MEBx execution 2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Activity Beeps Possible Cause Once a bad card is identified, remove Password Security and Resetting Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Locate, press, and hold the Cmos button in for five seconds Cmos button Why run HP PC Hardware Diagnostics Uefi HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB device Restoring and recovering in Windows Backup and RecoverySystem Restore System Recovery Backup and Recovery System Recovery when Windows is not responding Creating recovery media Using recovery media Backup and recovery in Windows Backing up your information Performing a system recovery Using the Windows recovery tools Using f11 recovery tools Follow the on-screen instructionsPage Battery Replacement Lift the battery out of its holder Type Removing and Replacing a Removable 3.5-inch Sata Hard Drive Page Figure B-5Replacing the Hard Drive 215 Page Page Unlocking the Smart Cover Lock Smart Cover FailSafe KeyPage Page Japanese Power Cord Requirements Power Cord Set RequirementsGeneral Requirements Country-Specific Requirements Appendix D Power Cord Set RequirementsCountry Accrediting Agency Specifications MT SpecificationsMT Specifications Table E-1Specifications Standard Efficiency Appendix E SpecificationsHigh Efficiency Table E-2Specifications SFF SpecificationsRated Input Current Index Battery112 Illustrated Spare part number Keyboard Cleaning Spare part numbers 40, 42 Index 103 SFF optical drive Keyboard problems LEDs 126 SFF power supply 135 218 ResettingMT processor MT speaker Tamper-resistant wrench