IBM DS3200 Storage Subsystem manual Solving problems

Table 5. Troubleshooting (continued)

Problem
indicator	Component	Possible cause	Possible solutions
Amber and green	Power supply	Power supply failure	Replace the failed power supply.
LEDs are lit	(fault and
	power LEDs
	are lit)
All amber and	All drives	Check for and solve one of the following situations:
green LEDs are	(activity and	v Storage expansion enclosures are not correctly
slowly flashing		connected to the DS3200.
	fault LEDs are
		v DS3200 does not have the correct firmware version.
	not lit)
All green LEDs	All components	Subsystem power is	Make sure that all storage
are off		off.	subsystem power cables are
			connected and that the
			power-supply switches are on. If
			applicable, make sure that the
			main circuit breakers for the rack
			are turned on.
		AC power failure	Check the main circuit breaker
			and ac receptacle.
		Power-supply failure	Replace the power supply.
Amber LED is	Drives (fault	Drive identify is in	No corrective action is needed.
flashing	LED is lit)	process
One or more	Power supplies	Power cable is	Make sure that the power cord is
green LEDs are		disconnected or	connected and that the switches
off		switches are turned	are turned on.
		off
	All drives	Midplane failure	Replace the DS3200. Contact
			your IBM technical-support
			representative.
	Several	Hardware failure	Replace the affected
	components		components. If this does not
			correct the problem, replace the
			RAID controllers. Contact your
			IBM technical-support
			representative.
		The DS3200 was	Perform one of the following
		not powered-on, or	actions:
		all SAS cable	v Power-on the storage
		connections	subsystem.
		between the storage
			v Make sure that the SAS cable
		expansion	connections between the
		enclosures and the
			storage expansion enclosures
		DS3200 storage
			and the DS3200 storage
		subsystem failed.
			subsystem are made.
	Front panel	Power supply	Make sure that the power cables
		problem	are connected and that the power
			supplies are turned on.
		Hardware failure	If any other LEDs are lit, replace
			the midplane. Contact your IBM
			technical-support representative.

Chapter 6. Solving problems 101