Table 5. Troubleshooting (continued)

Problem

 

 

 

indicator

Component

Possible cause

Possible solutions

 

 

 

 

Green LED is

Drives

The DS3200 was

Perform one of the following

flashing slowly

 

not powered-on, or

actions:

(once every 2

 

all SAS connections

v Power-on the storage

seconds)

 

between the storage

subsystem.

 

 

expansion

 

 

v Make sure that the SAS

 

 

enclosures and the

 

 

connections between the

 

 

DS3200 storage

 

 

storage expansion enclosures

 

 

subsystem have

 

 

and the DS3200 storage

 

 

failed.

 

 

subsystem are made.

 

 

 

 

 

 

v Make sure that all the storage

 

 

 

expansion enclosures in the

 

 

 

same channel pair have the

 

 

 

same enclosure speed setting.

 

 

 

 

Intermittent or

Some or all

Defective ac power

Check the ac power source.

sporadic power

components

source or incorrectly

Reseat all installed power cords

loss to the storage

 

connected power

and power supplies. If applicable,

subsystem

 

cable

check the power components

 

 

 

(power-supply units or

 

 

 

uninterruptible power supply).

 

 

 

Replace defective power cords.

 

 

 

 

 

 

Power supply failure

Check the fault LED on the

 

 

 

power supply. If the LED is lit,

 

 

 

replace the failed component.

 

 

 

 

 

 

Midplane failure

Replace the DS3200. Contact

 

 

 

your IBM technical-support

 

 

 

representative.

 

 

 

 

Unable to access

Drives

Incorrect storage

Make sure that the SAS cables

drives

 

subsystem ID

are undamaged and correctly

 

 

settings

connected. Check the storage

 

 

 

subsystem ID settings.

 

 

 

 

 

 

RAID controller

Replace one or both RAID

 

 

failure

controllers. Contact an IBM

 

 

 

technical-support representative.

 

 

 

 

 

 

Drive failure

Replace the failed drive or drives.

 

 

 

 

Random errors

Subsystem

Midplane failure

Replace the DS3200. Contact

 

 

 

your IBM technical-support

 

 

 

representative.

 

 

 

 

102System Storage DS3200 Storage Subsystem: Installation, User’s, and Maintenance Guide

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IBM DS3200 Storage Subsystem manual Same enclosure speed setting