Chapter 8: Troubleshooting

Problems and Possible Solutions
ProblemPossible Solution(s)

 

 

The card is not

This problem occurs if the system does not detect the

detected during

board after the setup program copies initial driver files

software

to the installation directory. (The card list is empty on

installation

the WAN Adapters Setup dialog box, as described in

 

Installing the Software on page 37.)

 

When a message tells you to add a card:

 

1.

Click OK.

 

2.

Install (or reinstall) the board, as instructed in

 

 

Installing the Hardware on page 15.

 

If the WAN Adapters Setup still cannot detect the

 

board, see Computer does not boot up or Host adapter

 

not found on page 123.

 

When the board is installed, continue as follows:

 

1.

From the Start menu, select Programs, then

 

 

Interphase WAN Adapters, and then WAN

 

 

Setup.

 

2.

Click Add on the WAN Adapters Setup dialog box

 

 

to add the card to the system.

 

3.

Repeat the software installation, as described in

 

 

Installing the Software on page 37.

 

 

Computer does

Your PCI bus automatically configures the hardware

not boot up or

resources used by the board. Therefore, a resource

Host adapter not

conflict (address or IRQ) is probably not the problem.

found

To resolve the problem:

 

1.

Make sure the board is properly seated in the PCI

 

 

slot.

 

2.

Try a different PCI slot.

 

3.

Contact Interphase Technical Support.

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