Problems and Possible Solutions

Problem

Possible Solution(s)

 

 

ISDN remote

If you do not know how to access the Remote Access

station failed to

Setup dialog box or otherwise check the following

connect to the

items, see Index of Common Tasks on page 177.

RAS Server

1.

Use the Windows NT Event Viewer to see if the

 

 

 

Remote Access Service is successfully initialized.

 

2.

Make sure at least one ISDN RAS port is allowed to

 

 

accept incoming calls. (On the Remote Access

 

 

Setup dialog box, select a port and click

 

 

Configure.)

 

3.

Use Remote Access Admin from Windows NT

 

 

Administrative Tools to see if ISDN RAS

 

 

incoming ports are active.

 

4.

Make sure your system administrator has given the

 

 

remote user the right to connect.

 

5.

Make sure the protocol(s) used by the remote user

 

 

(IP, IPX/SPX, or NetBEUI) are configured in the

 

 

RAS server. (On the Remote Access Setup dialog

 

 

box, click Network.)

 

6.

Use SynWatch to see if an ISDN connection

 

 

problem exists. See Using the SynWatch Utility on

 

 

page 139.

 

7.

Use SynWatch to see if a PPP negotiation problem

 

 

exists. Check the remote user ID and password.

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