Chapter 8: Troubleshooting

 

 

 

 

Problem

Possible Solution(s)

 

 

PSTN remote

If you do not know how to access the Remote Access

station failed to

Setup dialog box or otherwise check the following

connect to the

items, see Index of Common Tasks on page 177.

RAS Server

1.

Make sure the remote subscriber is equipped with a

 

 

 

modem.

 

2.

Make sure the correct speech-coding law for digital

 

 

modem channels is selected in the Digital Modem

 

 

Properties dialog box. (See Setting Up Digital

 

 

Modem Port Properties on page 85.)

 

3.

Use the Windows NT Event Viewer to see if the

 

 

Remote Access Service is successfully initialized.

 

4.

Make sure at least one digital modem RAS port is

 

 

allowed to accept incoming calls. (On the Remote

 

 

Access Setup dialog box, select a port and click

 

 

Configure.)

 

5.

Use Remote Access Admin from Windows NT

 

 

Administrative Tools to see if incoming digital

 

 

modem RAS ports are active.

 

6.

Make sure your system administrator has given the

 

 

remote user the right to connect.

 

7.

Make sure the Interphase 5536 Call Manager

 

 

service is started. (From the Start menu, select

 

 

Settings, Control Panel, and then double-click the

 

 

Services icon to display the services status.)

 

8.

Make sure the protocol(s) used by the remote user

 

 

(IP, IPX/SPX, or NetBEUI) are configured in the

 

 

RAS server. (On the Remote Access Setup dialog

 

 

box, click Network.)

 

9.

Use SynWatch to see if an ISDN connection

 

 

problem exists. See Using the SynWatch Utility on

 

 

page 139.

10.Use SynWatch to see if a PPP negotiation problem

exists. Check the remote user ID and password.

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