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| Chapter 8: Troubleshooting |
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Problem | Possible Solution(s) | |
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PSTN remote | If you do not know how to access the Remote Access | |
station failed to | Setup dialog box or otherwise check the following | |
connect to the | items, see Index of Common Tasks on page 177. | |
RAS Server | 1. | Make sure the remote subscriber is equipped with a |
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| modem. |
| 2. | Make sure the correct |
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| modem channels is selected in the Digital Modem |
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| Properties dialog box. (See Setting Up Digital |
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| 3. | Use the Windows NT Event Viewer to see if the |
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| Remote Access Service is successfully initialized. |
| 4. | Make sure at least one digital modem RAS port is |
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| allowed to accept incoming calls. (On the Remote |
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| Access Setup dialog box, select a port and click |
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| Configure.) |
| 5. | Use Remote Access Admin from Windows NT |
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| Administrative Tools to see if incoming digital |
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| modem RAS ports are active. |
| 6. | Make sure your system administrator has given the |
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| remote user the right to connect. |
| 7. | Make sure the Interphase 5536 Call Manager |
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| service is started. (From the Start menu, select |
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| Settings, Control Panel, and then |
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| Services icon to display the services status.) |
| 8. | Make sure the protocol(s) used by the remote user |
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| (IP, IPX/SPX, or NetBEUI) are configured in the |
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| RAS server. (On the Remote Access Setup dialog |
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| box, click Network.) |
| 9. | Use SynWatch to see if an ISDN connection |
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| problem exists. See Using the SynWatch Utility on |
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10.Use SynWatch to see if a PPP negotiation problem
exists. Check the remote user ID and password.
5536 PRI RAS Communications Controller Users Guide | 127 |