Technical Support US | Lantronix SLSLP400PS201 instruction

Appendix F: Technical Support

If you are unable to resolve an issue using the information in this documentation, contact the following resources.

Technical Support US

Check our online knowledge base or send a question to Technical Support at http://www.lantronix.com/support.

Phone: (800) 422-7044 (949) 453-7198

Technical Support Europe, Middle East, Africa

Phone: +33 1 39 30 41 72

Email: mailto:eu_techsupp@lantronix.com or mailto:eu_support@lantronix.com

Firmware downloads, FAQs, and the most up-to-date documentation are available at http://www.lantronix.com/support.

When you report a problem, please provide the following information:

Your name, and your company name, address, and phone number

Lantronix model number

Lantronix serial number

Firmware version

Description of the problem

Target computer interface (PS/2 or USB) and video format

Status of the unit when the problem occurred (please try to include information on user and network activity at the time of the problem)

Spider™ and SpiderDuo® KVM-over-IP Device User Guide

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Lantronix SLSLP400PS201 manual Technical Support US, Technical Support Europe, Middle East, Africa

Contents

Spider and SpiderDuo KVM-over-IP Devices User Guide Contacts WarrantyCopyright and Trademark Linux GPL Compliance Documentation Changes Revision History Disclaimer and Revisions Table of Contents Remote System Control Installing the SpiderDuo DeviceWeb Browser Access Interfaces User Accounts Services Command Reference 104 Maintenance Appendix G Compliance 132 Appendix E PCU Safety Information 130Appendix F Technical Support 131 List of Figures Spider System Configuration 10 Drive Redirection Window List of Tables Chapter/Appendix and Summary About This GuideChapter and Appendix Summaries Conventions Used in This Book Conventions Additional Documentation Spider Overview FeaturesOverview Functionality System Configuration and Cables Spider System Configuration Spider Technical Specifications Technical Specifications SpiderDuo Overview 5shows the PS/2 cable dimensions SpiderDuo USB Cable Dimensions SpiderDuo Technical Specifications Product Information Label 6USB for cable dimensions Spider Family Product Information Label Installing the Spider Installing the Spider DevicePackage Contents Installing the Spider Device Spider LEDs Spider RJ45 Ethernet and Cascade Ports Detector Installation and IP Address Reset Detector Device List Window Network Settings Window Target Computer Setup Mouse-to-Cursor Synchronization Video Resolutions and Refresh Rates Configuration Cable Connections for KVM and USB Telnet/SSH Connections to Serial Ports Network Environment Client Server SetupSpider Power Installing the SpiderDuo Installing the SpiderDuo Device Installing the SpiderDuo Device PCU Drive Out SpiderDuo Indicator LEDsOut PCU +5V Out PCu Sense NET Framework Configuration or caspol tool Lantronix Detector Window Target Computer Setup Video Resolutions and Refresh Rates Configuration Extended Length Cables Power Sequencing Network Environment 10 PCU Layout and Dimensions PCU Power Installing the SpiderDuo Device Accessing the KVM Console Web Browser Access Remote Console Window Remote System Control Toolbar Main Viewport and Scroll BarsButton Keys Options Information Bar ResolutionConcurrent Access State Exclusive Access Remote Console Window Basic Remote Console Operation Single and Double Mouse Modes Auto Video AdjustmentScreen Display Adjustments Fast Sync and Intelligent Sync Video Encoding Auto and Manual Video AdjustmentClock and Phase Optimizing Video Local Keyboard Scaling Target Video to Client ResolutionKeyboard Functions Soft Keyboard Telnet/SSH Other Remote Console Functions Telnet Console Use Passthrough Use Login Screen Interfaces Network Settings Network Basic Settings Miscellaneous Network Settings Lan Interface SettingsIPv6 Settings Firmware v3.0 or higher Proxy host Disable Setup ProtocolEnable remote console Proxy SpiderDuo Serial Port Settings Serial Port Settings KVM Console Settings For KVM Console SettingsKVM Console Settings KVM Console Deployment Miscellaneous KVM Console SettingsTransmission Encoding KVM Console Type KVM Console Virtual Keys Mouse Hotkey Keyboard/Mouse Keyboard/Mouse Settings Country Code Keyboard/Mouse SettingsKey Release Timeout Keyboard Model Down menu USB Mouse TypeMouse Speed USB mouse type drop Video Keyboard/Mouse Settings Page B Virtual Media Miscellaneous Video Settings Drive Redirection Virtual Media Active Image Image on Windows Share Virtual Media Options Virtual Media Active Floppy Image Virtual Media Active Image Connecting to a Redirected Drive 10 Drive Redirection Window 14 Local Drive Browser Window User Interface Settings Local User Management Local vs. Remote AuthenticationModifying Passwords User Accounts User and Group Management Change Password Existing users PasswordConfirm Password Password on next login New Group Name User PermissionsExisting Groups Lookup Remote Authentication User Search Sub-filter Ldap Server IPLdap Server Base DN Ldap Server Type Bind Name Bind PasswordAuthentication Port Timeout Date/Time Services User Specified Time Date/Time SettingsSecurity UTC Offset KVM Encryption Login LimitationsHttp Encryption Authentication Limitation Group Based System Access Control Organization CertificateCommon name Organizational unit Confirm Challenge Challenge passwordState/Province Country ISO code Event Log Targets List Logging EnabledNFS Logging Enabled Event Log Clicking on the Spider device Snmp MIB link Smtp Logging enabledSnmp Logging Enabled Event Log Assignments Public Enable Snmp AgentUse SNMPv3 Use SNMPv1  SSH KVM Search KVM Search Power Management Wake-On LAN SpiderDuo Power Control Unit Remove Entries, Reset to Defaults, or Reset Enable WOL Device Status Maintenance Device Status Settings Configuration Factory Defaults Configuration BackupConfiguration Restore View Event Log Update Firmware Unit Reset IGoogle Gadgets Unit Reset Click Add Stuff Click Add feed or gadget Spider and SpiderDuo KVM-over-IP Device User Guide 103 Action and Category Command ReferenceCommand Syntax Tips Configuration CommandsAdmin config Command Help Admin config restore Admin config showAdmin config save Set sshkey delete Connect CommandsConnect serial ESC exit Set network gateway Show sshkey importSet history clear Show history Show network all Set network miscSet network interface Show network interface Admin versionShow network basic Show network misc Set user Show datetime User Group Commands Set security Set group deleteShow group name Show group index Show device Show sysconfigSet device Set device delete Power Commands OEM Customization Commands WOL Wake on LAN Commands Serial Port Commands USB Host Disk Commands Group Permissions Reboot CommandsDiagnostic Commands Admin reboot Spider and SpiderDuo KVM-over-IP Device User Guide 119 No connection can be established to the Spider device Appendix a Troubleshooting Cannot upload the signed SSL certificate in MacOS Prepare the VM Server Appendix B Virtual Media ExampleGoal Figure B-2 Windows Browser Enable Virtual Media Spider and SpiderDuo KVM-over-IP Device User Guide 124 Figure B-5 Virtual Media Active Image Use the Virtual Media Spider and SpiderDuo KVM-over-IP Device User Guide 126 Table C-1 Supported Video Resolutions and Refresh Rates Appendix C Supported Resolutions and Refresh Rates Figure D-1 Mounting Bracket and Screws Appendix D Mounting Bracket Kit Table D-5 Lantronix Part Number Appendix E PCU Safety Information Technical Support Europe, Middle East, Africa Technical Support US Product Name Lantronix Spider Appendix G Compliance RoHS Notice Appendix G Compliance