Lenovo 20AQ004JUS manual Problems with the keyboard and other pointing devices, Keyboard problems

•Problem: Sound does not come from the Bluetooth headset/headphone but comes from the local speaker even though the Bluetooth headset/headphone is connected using a Headset profile or AV profile.

Solution: Do the following:

1.Exit the application that uses the sound device (for example, Windows Media Player).

2.Open Control Panel and click Hardware and Sound ➙ Sound ➙ Playback.

3.If you are using a Headset profile, select Bluetooth Hands-free Audio and click the Set Default button. If you are using an AV profile, select Stereo Audio and click the Set Default button.

4.Click OK to close the Sound window.

•Problem: PIM items sent from the Windows 7 operating systems cannot be received correctly into the address book of any other Bluetooth-enabled device.

Solution: The Windows 7 operating system sends PIM items in XML format, but most Bluetooth-enabled devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a file through Bluetooth, a PIM item sent from the Windows 7 might be saved as a file with the extension .contact.

Problems with the keyboard and other pointing devices

The following are the most common problems with keyboards and other pointing devices.

TrackPoint pointing device problems

•Problem: The pointer drifts when the computer is turned on or after it resumes normal operation.

Solution: The pointer might drift when you are not using the TrackPoint pointing device during normal operation. This is a normal characteristic of the TrackPoint pointing device and is not a defect. Pointer drifting might occur for several seconds under the following conditions:

–When the computer is turned on

–When the computer resumes normal operation

–When the TrackPoint pointing device is kept pressed for a long time

–When the temperature changes

•Problem: The TrackPoint pointing device or trackpad does not work.

Solution: Ensure that the TrackPoint pointing device or trackpad is enabled in the Mouse Properties window.

Keyboard problems

•Problem: All or some keys on the keyboard do not work.

Solution: If an external numeric keypad is connected:

1.Turn off the computer.

2.Remove the external numeric keypad.

3.Turn on the computer and try using the keyboard again.

If the keyboard problem is resolved, carefully reconnect the external numeric keypad and the external keyboard. Make sure that you have seated the connectors correctly.

If the problem persists, make sure that the correct device driver is installed by doing the following:

1.Open Control Panel. Change the view of Control Panel from Category to Large icons or Small icons.

2.Click Keyboard.

3.Select the Hardware tab. In the Device Properties pane, make sure that you see this message: Device Status: This device is working properly.

If keys on the keyboard still do not work, have the computer serviced.

Chapter 10. Troubleshooting computer problems 129