Rescue and Recovery, System Update | Lenovo 20AQ006HUS, 20AQ004JUS

The Recovery Media program enables you to restore the contents of the hard disk drive to the factory default settings.

•Rescue and Recovery

The Rescue and Recovery program is a one-button recovery and restore solution. It includes a set of self-recovery tools to help you diagnose computer problems, get help, and recover from system crashes, even if you cannot start the Windows operating system.

•System Update

The System Update program enables you to keep the software on your computer up-to-date by downloading and installing software update packages (Lenovo programs, device drivers, UEFI BIOS updates, and other third party programs).

18User Guide

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Lenovo 20AQ006HUS, 20AQ004JUS manual Rescue and Recovery, System Update

Contents

User Guide Safety, Warranty, and Setup Guide Regulatory Notice Second Edition September Copyright Lenovo Contents Replacing devices Appendix B. Weee and recycling statements Iii Iv User Guide Prevent your computer from getting wet Read this firstProtect yourself from the heat that your computer generates Protect the cables from being damaged Handle your computer gently Important safety informationProtect your computer and data when moving it Carry your computer carefully Conditions that require immediate action Safety guidelinesService and upgrades Vii Power cords and power adapters Extension cords and related devices Power supply statementPlugs and outlets Rechargeable battery notice General battery noticeExternal devices Heat and product ventilation Electrical current safety information Liquid crystal display LCD notice Using headphones or earphonesXiii Additional safety information Front view Locating computer controls, connectors, and indicatorsProduct overview Camera on some models Fingerprint reader on some models Power buttonMicrophones NFC logo on some models Right-side view Audio connectorUSB 3.0 connector SIM card tray on some models Video Graphics Array VGA connector Ethernet connectorSecurity-lock slot Always On USB connector Power connectorMini DisplayPort connector Left-side view Bottom view External battery packDocking station connector on some models Smart card slot on some models Speakers Emergency reset holeKeyboard drainage holes Status indicators Machine type and model information Locating important product informationFCC ID and IC Certification information Certificate of Authenticity information Microprocessor FeaturesGenuine Microsoft label Memory Storage device GPS and wireless featuresSecurity feature Display Specifications Operating environment Lenovo programs Accessing Lenovo programs on the Windows 7 operating systemAccessing Lenovo programs from Control Panel Program Icon name Accessing Lenovo programs on the Windows 8 operating system Program Control Panel section Green text in Control Panel Lenovo program overview Lenovo Solution Center Lenovo Mobile AccessLenovo Settings Password Manager Rescue and Recovery System Update Registering your computer Using your computerFrequently asked questions Can I get my user guide in another language? How do I get connected in different locations? How do I give presentations or attach an external monitor? Using the multi-touch screen To view the recently used applications Tasks Touch gestures touch models only Mouse actions Special keys Function keys and key combinations Using the ThinkPad pointing device Windows key Customizing the ThinkPad pointing device Using the TrackPoint pointing stickUsing the multi-touch trackpad Click Hardware and Sound Mouse ThinkPad Checking the battery status Power managementReplacing the cap Connecting the ac power adapter Using the ac power adapterClick the Global Power Settings tab Tips for using the ac power adapter Power-saving modes Maximizing the battery lifeManaging the battery power Screen blank mode for Windows 7 only Click Administrative Tools Handling the batteryHibernation mode Wireless off Connecting to the network Ethernet connections Wireless connectionsUsing the wireless LAN connection For Windows Access Connections gauge status Tips for using the wireless LAN featureChecking the wireless LAN connection status Access Connections icon status Tips for using the wireless WAN feature Using the wireless WAN connectionChecking the wireless WAN connection status Using the NFC connection Changing display settingsUsing the Bluetooth connection Presentations and multimedia Connecting a projector or an external monitor Using an external monitor Considerations for connecting an external monitor Using a DVI monitorSelect Multiple Displays Using the mini DisplayPort connector Setting up a presentationUsing dual displays Using the Duplicate or Extend desktop function Using audio features Considerations for using the Extend desktop function Configuring camera settings Using the cameraUsing a flash media card Inserting a flash media card Click Hardware and Sound Removing a flash media card User Guide You and your computer Accessibility and comfortErgonomic information Accessibility information Comfort Assistive technologies Traveling with your computerTravel tips Screen-reader technologies Travel accessories Power-on password Using passwordsTyping passwords Setting, changing, or removing a power-on password Supervisor password Setting, changing, or removing a supervisor password Hard disk passwordsUser hard disk password Setting a hard disk password Master hard disk passwordChanging or removing a hard disk password Tips on using the hard disk passwords Hard disk security Using Windows BitLocker Drive Encryption Setting the security chipSetting the security chip Tips on using the security chip Using the fingerprint readerEnrolling your fingerprints Swiping your finger over the fingerprint reader Setting the fingerprint reader Indicator behavior of the fingerprint readerIndicator behavior Description Maintaining the fingerprint reader Using firewalls Protecting data against viruses User Guide Creating and using recovery media Recovery overviewRecovery overview for the Windows 7 operating system Creating recovery media Using recovery media Performing backup and recovery operationsPerforming a backup operation Click the Restore your system from a backup icon Using the Rescue and Recovery workspacePerforming a recovery operation Rescue files from your hard disk drive or from a backup Using a rescue medium Creating and using a rescue mediumCreating a rescue medium Reinstalling preinstalled programs Reinstalling preinstalled programs and device driversReinstalling preinstalled device drivers Resetting your computer to the factory default settings Solving recovery problemsRecovery overview for the Windows 8 operating system Refreshing your computer Using the advanced startup options Recovering your operating system if Windows 8 fails to start Using recovery media Replacing devices Disabling the built-in batteryGo to Config Power Disable Built-in Battery Static electricity prevention Installing or replacing the SIM card Replacing the external battery pack User Guide Replacing the base cover assembly Replacing the hard disk drive or solid-state drive Replacing devices Replacing a memory module Replacing the wireless LAN card User Guide Replacing devices Replacing the wireless WAN card Replacing devices User Guide Replacing the keyboard User Guide Replacing devices User Guide Replacing devices User Guide Replacing the RTC battery User Guide Finding ThinkPad options Enhancing your computerThinkPad docking stations Front view ThinkPad Basic DockRear view ThinkPad Pro Dock Rear view ThinkPad Ultra Dock Attaching a ThinkPad docking station Detaching a ThinkPad docking station Connecting external displays to a docking station Security features User Guide Installing a new operating system Advanced configurationInstalling the Windows 7 operating system Installing the Windows 8 operating system Country or region Code Installing device drivers Using the ThinkPad Setup program Menu item Submenu item Value Comments Network Config menuMain menu AC only Menu item Submenu item Value Comments For Legacy Only boot EnabledDisabled First Display Menu item Submenu item Value Comments AutoKeyboard/Mouse ThinkPad LCD Battery Optimized PowerBattery Optimized Always Maximum Performance Hours Beep and AlarmIntel AMT Security menu Menu item Submenu item Value Comments PasswordDate and Time menu VT100+ Internal FingerprintExternal Normal Uefi Bios Update Bios ROM String Reporting Windows 7 orSmbios Reporting Smbios data Security Chip Menu item Submenu item Value Comments Memory Protection Port AccessAccess Virtualization Startup menu UEFI/Legacy Boot Both Menu item Value Comments BootNetwork Boot UEFI/Legacy Boot Priority Using system management Updating the Uefi BiosRestart menu Desktop Management Interface Setting management featuresPreboot eXecution Environment Wake on LAN Defining a Network Boot sequence Enabling or disabling the Wake on LAN featureChecking the requirements for flash updates User Guide General tips for preventing problems Preventing problems117 Making sure device drivers are current Getting the latest drivers using System UpdateGetting the latest drivers from the Web site Be gentle with your computer Be careful about where and how you workTaking care of your computer Carry your computer properly Taking care of the fingerprint reader Cleaning the cover of your computerTake care in setting passwords Register your computer Be sure not to modify your computer Cleaning your computer keyboard Cleaning your computer display User Guide Troubleshooting Troubleshooting computer problemsDiagnosing problems Computer stops responding Spills on the keyboard Error messagesIf you spill something on your computer Errors without messages Beep errors Problem Solution Networking problems Memory module problemsEthernet problems Bluetooth problems Wireless LAN problemWireless WAN problem Solution Keyboard problems Problems with the keyboard and other pointing devicesTrackPoint pointing device problems Click Keyboard Problems with the display and multimedia devices Computer screen problems External monitor problems Double-clickSound, video and game controllers Audio problemsOpen Control Panel Click Hardware and Sound Click the Realtek HD Manager icon Battery and power problems Fingerprint reader problemsBattery problems An ac power adapter problem Power problems Boot problems Power button problemSleep and hibernation problems Hard disk drive problems Problems with drives and other storage devicesSolid-state drive problem USB problem Software problemProblems with ports and connectors Docking station problem User Guide Getting support Getting help and serviceBefore you contact Lenovo Lenovo Support Web site Using diagnostic programsCalling Lenovo Purchasing additional services Telephone numbers User Guide Appendix A. Regulatory Information Wireless related informationWireless interoperability 143 Locations of the UltraConnect wireless antennas Usage environment and your health Electronic emission notices Locating wireless regulatory noticesExport classification notice Federal Communications Commission Declaration of Conformity German Class B compliance statement Appendix A. Regulatory Information User Guide Recycling information for Japan Appendix B. Weee and recycling statementsImportant Weee information 149 Battery recycling information for Taiwan Battery recycling information for BrazilDisposing of Lenovo computer components Battery recycling information for the European Union User Guide Turkish RoHS European Union RoHSChina RoHS India RoHS 153 Ukraine RoHS Appendix D. Energy Star model information Power plan Energy Saver settings when plugged into ac power155 Click OK Appendix E. Notices 157 Trademarks Page