Lenovo 20AQ004JUS manual Getting support, Before you contact Lenovo, Getting help and service

Chapter 11. Getting support

This chapter provides information about getting help and support from Lenovo.

•“Before you contact Lenovo” on page 139

•“Getting help and service” on page 139

•“Purchasing additional services” on page 141

Before you contact Lenovo

Often, you can solve your computer problems by referring to the information in the explanations of error codes, running diagnostic programs, or by consulting the Lenovo Web site.

Registering your computer

Register your computer with Lenovo. For more information, see “Registering your computer” on page 19.

Downloading system updates

Downloading updated software might resolve problems you experience with your computer.

To download updated software, go to the following Web site and follow the instructions on the screen: http://www.lenovo.com/support

Recording information

Before you talk to a Lenovo representative, record the following important information about your computer.

Recording problem symptoms and details

Collect the answers to the questions below before you call for help. Then, you will be able to get help as quickly as possible.

•What is the problem? Is it continuous or intermittent?

•Is there an error message? What is the error code, if any?

•What operating system are you using? Which version?

•Which software programs were running at the time of the problem?

•Can the problem be reproduced? If so, how?

Recording system information

The serial number label is on the bottom of your computer. Record the machine type and the serial number.

•What is the name of your Lenovo product?

•What is the machine type?

•What is the serial number?

Getting help and service

If you need help, service, technical assistance, or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

© Copyright Lenovo 2013 139