Introduction90

Introduction

This chapter provides information to aid you in resolving printer problems you may

encounter, or at least guide you to the proper sources for help.

Printing a Sample Page

Print a sample page to ve rify the pr inter is pr intin g correctl y.

Preventing Media Jams

Press Key (Until) Display Reads
Online IDLE (and online LED is off)
Menu LANGUAGE
Next ( ) SAMPLE PAGE
Select *YES
Select IDLE (and on line LED is on)
Make sure that... Avoid...
Media matches the printer specifications Media that is folded, wrinkled, or excessively curled
Media is flat, especially on the leading edge Double feeding (
remove the media and fan the
sheets—they may be sticking together
)
The printer is on a hard, flat, level surface Fanning transparencies since this causes static
You have the correct media type selected if
you’re printing on envelopes, labels, thick
stock, or transparencies
Loading mo re than one type/si ze/weight of me dia in a
tray at the same time
You store media in a dry location away from
moisture and humidity Overfilling the media input trays
You always adjust the media width regula-
tion guides in the multipurpose tray
after
inserting the media (
a guide that is not
properly adjusted can cause poor print
quality, paper jams, or printer damage)
Allowing the output tray to overfill (
the face-down
output tray has a 500-sheet capacity—jamming may
occur if you allow media to accumulate more than
500 sheets at a time
)