MessageSaver User Guide

Technical Support

Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call 800 972-2439 (USA and Canada) or

612785-3500 (international and local). Please have modem information available. You can also contact Technical Support via the following URL:

http://www.multitech.com/_forms/email_tech_support.htm.

Online Warranty Registration

If you have access to the World Wide Web, you can register your Multi-Tech prod- uct online at the following URL:

http://www.multitech.com/register/

The Multi-Tech BBS

For customers who do not have Internet access, Multi-Tech maintains a bulletin board system (BBS) that mirrors its FTP site. Information available from the BBS in- cludes new product information, product upgrade files, and problem-solving tips. The phone number for the Multi-Tech BBS is 800 392-2432 (USA and Canada) or 612 785-3702 (international and local).

The BBS can be accessed by any asynchronous modem operating at 1200 bps to 33,600 bps at a setting of 8 bits, no parity, and 1 stop bit (8-N-1).

To Log on to the Multi-Tech BBS

1.Set your communications program to 8-N-1.

2.Dial our BBS at 800 392-2432 (USA and Canada) or 612 785-3702 (international and local).

3.At the prompts, type your first name, last name, and password; then press EN- TER. If you are a first time caller, the BBS asks if your name is spelled correctly. If you answer yes, a questionnaire appears. You must complete the question- naire to use the BBS on your first call.

4.Press ENTER until the Main Menu appears. From the Main Menu you have access to two areas: the Files Menu and News. For help on menu commands, type ?.

To Download a File

If you know the file name

1.From the Main Menu, type F to access the Files Menu, then type D.

2.Enter the name of the file you wish to download from the BBS.

3.If a password is required, enter the password.

4.Select a file transfer protocol by typing the indicated letter, such as Z for Zmodem (the recommended protocol).

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Multi-Tech Systems MT5634MSV manual Technical Support, Online Warranty Registration, Multi-Tech BBS