Manuals / Brands / Computer Equipment / Network Card / Multi-Tech Systems / Computer Equipment / Network Card

Multi-Tech Systems MT5634MSV Technical Support, Online Warranty Registration, The Multi-Tech BBS

1 114

Download 114 pages, 1.14 Mb

MessageSaver User Guide

96

Technical Support

Multi-Tech Systems has an excellent staff of technical support personnel available to

help you get the most out of your Multi-Tech product. If you have any questions

about the operation of this unit, please call 800 972-2439 (USA and Canada) or

612 785-3500 (international and local). Please have modem information available.

You can also contact Technical Support via the following URL:

http://www.multitech.com/_forms/email_tech_support.htm.

Online Warranty Registration

If you have access to the World Wide Web, you can register your Multi-Tech prod-

uct online at the following URL:

http://www.multitech.com/register/

The Multi-Tech BBS

For customers who do not have Internet access, Multi-Tech maintains a bulletin

board system (BBS) that mirrors its FTP site. Information available from the BBS in-

cludes new product information, product upgrade files, and problem-solving tips.

The phone number for the Multi-Tech BBS is 800 392-2432 (USA and Canada) or

612 785-3702 (international and local).

The BBS can be accessed by any asynchronous modem operating at 1200 bps to

33,600 bps at a setting of 8 bits, no parity, and 1 stop bit (8-N-1).

To Log on to the Multi-Tech BBS

1. Set your communications program to 8-N-1.

2. Dial our BBS at 800 392-2432 (USA and Canada) or 612 785-3702 (international

and local).

3. At the prompts, type your first name, last name, and password; then press EN-

TER. If you are a first time caller, the BBS asks if your name is spelled correctly.

If you answer yes, a questionnaire appears. You must complete the question-

naire to use the BBS on your first call.

4. Press ENTER until the Main Menu appears. From the Main Menu you have access

to two areas: the Files Menu and News. For help on menu commands, type ?.

To Download a File

If you know the file name

1. From the Main Menu, type F to access the Files Menu, then type D.

2. Enter the name of the file you wish to download from the BBS.

3. If a password is required, enter the password.

4. Select a file transfer protocol by typing the indicated letter, such as Z for

Zmodem (the recommended protocol).

Contents

Main ii FCC Part 15 Industry Canada Page iv Contents v Chapter 1: Introduction Chapter 2: Quick Start Chapter 3: MessageSaver Operation vi Chapter 4: AT Commands, S-Registers & Result Codes Chapter 5: Remote Configuration Chapter 6: Solving Problems Chapter 7: PhoneTools Contents Appendix A: Regulatory Compliance Appendix B: Technical Specifications Appendix C: Loopback Tests viii Appendix D: Warranty, Service, and Technical Support Appendix E: Upgrade Procedures Index Page Product Description 1 Introduction What Is in Your Modem Package? How to Get a Copy of Your User Guide Related Manuals Page Page What You Will Need We supply You supply Safety Warnings Step 1: Mount the Feet Step 2: Select Stereo or Mono Speaker Opening the Modem Changing the Speaker Jumper Step 3: Connect the Modem to Your System RS232 Connection Line Connection Phone Connection Microphone Connection Speaker Connection Power Connection Power-On Test Step 4: Install the Modem in Windows Adding the Modem to Windows Removing Your Old Modem from Windows Step 5: Install and Configure Your Software Step 6: Call the Multi-Tech BBS PhoneTools Windows HyperTerminal Windows Terminal Step 7: Send a Fax PhoneTools Microsoft Fax Other Ways to Access Microsoft Fax References Page Page PhoneTools Features Independent Mode Functions Recording and Downloading an Announcement Independent Mode Operation in PhoneTools Independent Mode Configuration Dialog Box Independent Mode Control Dialog Box Independent Mode Operation Using the Front Panel Control Buttons Indicator Lights Page Using the MessageSaver in Speakerphone Mode Remote Control Controlling the MessageSaver Remotely 28 Remote Control Keys Activating Independent Mode Remotely Page AT Commands AT Command Summary s y Page r Page Page =x Page Page Page x S-Registers Page Page Result Codes Page Page Basic Procedure Setup Changing the Setup Password 5 Remote Configuration Changing the Remote Escape Character Page Page None of the Indicators Light The Modem Does Not Respond to Commands The Modem Dials But Cannot Connect The Modem Disconnects While Online The Modem Cannot Connect When Answering File Transfer Is Slower Than It Should Be Data Is Being Lost There Are Garbage Characters on the Monitor The Modem Doesnt Work with Caller ID Fax and Data Software Cant Run at the Same Time Page Page Installing PhoneTools Using PhoneTools Status Bar Phone Module Making a Phone Call Using the Speakerphone Making Quick Dial Entries Voice Module Activating and Deactivating Answerphone Setting up Answerphone Setting Up the Answer Only Mode Setting Up the Answer/Record Mode Listening to Received Messages from a Remote Phone Listening to Received Messages in PhoneTools Recording an Announcement Changing Recording Parameters Independent Mode How Does It Work? Configuring and Controlling Independent Mode Operation Activating and Configuring Independent Mode Selecting an Announcement Managing Stored Documents: Independent Mode Control Dialog Box Managing Stored Documents: Inbox Fax Module Faxing a Document from a Windows Application Faxing a File Directly from PhoneTools Sending a Cover Page Adding a Logo to the Cover Page Viewing and Printing Faxes Inbox and Outbox Management Inbox Management Outbox Management Phone Book Creating New Records Importing Existing Records Selecting Records Using the Phone Book for Dialing Terminal Emulation Module Starting a Modem Connection Uploading Files to a Remote System Capturing Information to Disk Data File Transfer Sending a Data File Automatically Receiving a Data File Automatically Page Appendix A: Regulatory Compliance FCC Part 68 Telecom A Regulatory Compliance Fax Branding Statement Canadian Limitations Notice International Modem Restrictions Commission Decision CTR21 A Regulatory Compliance EMC and Safety Compliance New Zealand Telecom Warning Notice Page B Technical Specifications Appendix B: Technical Specifications Page B Technical Specifications Page C Loopback Tests Appendix C: Loopback Tests Local Analog Loopback Test (V.54 Loop 3) Remote Digital Loopback Test (V.54 Loop 2) C Loopback Tests Local Digital Loopback Test (V.54 Loop 2) Page D Warranty, Service, and Technical Support Appendix D: Warranty, Service, and Technical Support Limited Warranty Service Technical Support Online Warranty Registration The Multi-Tech BBS D Warranty, Service, and Technical Support About the Internet Modem Accessories About the Multi-Tech Fax-Back Service E Upgrade Procedures Appendix E: Upgrade Procedures Upgrade Overview Step 1: Identify the Modem Firmware Step 2: Identify the Current Firmware Version Multi-Tech Web Site Multi-Tech BBS E Upgrade Procedures Step 3: Download the Upgrade File Multi-Tech Web Site Multi-Tech BBS Step 4: Extract the Upgrade Files Step 5: Clear Your Stored Paramenters Step 6: Upgrade the Modems Firmware Step 7: Restore Your Parameters Page Symbols A B C D Index E F G H T S U V W