Multi-Tech Systems MT5634MSV Appendix E: Upgrade Procedures

E Upgrade Procedures

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Appendix E: Upgrade Procedures

Introduction

Your modem is controlled by semi-permanent software, called firmware, that is

stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memo-

ry when the modem is turned off. However, it can be changed by either the manu-

facturer or the user as bugs are fixed or new features are added.

Since the firmware in your modem is stored in flash memory, you can upgrade it

yourself in a few minutes by using the following procedures.

Upgrade Overview

The upgrade procedure consists of the following steps, which are described in great-

er detail in the following sections.

1. Identify the model number and firmware version of your modem.

2. Identify the current version of the firmware at the Multi-Tech Web site or BBS. If

your modem already has the current firmware, there is no need to update it.

3. Download the upgrade file for your modem.

4. Extract the firmware .HEX file and flash upgrade program from the file you

downloaded.

5. Document and clear your stored parameters.

6. Upgrade the modem’s firmware using the .HEX file and flash upgrade program.

7. Restore your parameters.

Step 1: Identify the Modem Firmware

You must know the model number and firmware version of your Multi-Tech mo-

dem to know whether you should update it.

1. Run your favorite terminal program. If you are using Windows 95 or Windows

NT, you can use HyperTerminal. If you are using Windows 3.11, you can use

Windows Terminal.

2. In the program’s terminal window, type AT&F. Even if you cannot see the

AT&F command on your screen, be sure to type it completely and then press

ENTER.

3. Now type ATI and record your results. The model number and firmware ver-

sion should appear similar to that shown below.

LT V.90 1.0 MT5634MSV Serial Data/Fax/Voice Modem Version

4.15c

Contents

Main ii FCC Part 15 Industry Canada Page iv Contents v Chapter 1: Introduction Chapter 2: Quick Start Chapter 3: MessageSaver Operation vi Chapter 4: AT Commands, S-Registers & Result Codes Chapter 5: Remote Configuration Chapter 6: Solving Problems Chapter 7: PhoneTools Contents Appendix A: Regulatory Compliance Appendix B: Technical Specifications Appendix C: Loopback Tests viii Appendix D: Warranty, Service, and Technical Support Appendix E: Upgrade Procedures Index Page Product Description 1 Introduction What Is in Your Modem Package? How to Get a Copy of Your User Guide Related Manuals Page Page What You Will Need We supply You supply Safety Warnings Step 1: Mount the Feet Step 2: Select Stereo or Mono Speaker Opening the Modem Changing the Speaker Jumper Step 3: Connect the Modem to Your System RS232 Connection Line Connection Phone Connection Microphone Connection Speaker Connection Power Connection Power-On Test Step 4: Install the Modem in Windows Adding the Modem to Windows Removing Your Old Modem from Windows Step 5: Install and Configure Your Software Step 6: Call the Multi-Tech BBS PhoneTools Windows HyperTerminal Windows Terminal Step 7: Send a Fax PhoneTools Microsoft Fax Other Ways to Access Microsoft Fax References Page Page PhoneTools Features Independent Mode Functions Recording and Downloading an Announcement Independent Mode Operation in PhoneTools Independent Mode Configuration Dialog Box Independent Mode Control Dialog Box Independent Mode Operation Using the Front Panel Control Buttons Indicator Lights Page Using the MessageSaver in Speakerphone Mode Remote Control Controlling the MessageSaver Remotely 28 Remote Control Keys Activating Independent Mode Remotely Page AT Commands AT Command Summary s y Page r Page Page =x Page Page Page x S-Registers Page Page Result Codes Page Page Basic Procedure Setup Changing the Setup Password 5 Remote Configuration Changing the Remote Escape Character Page Page None of the Indicators Light The Modem Does Not Respond to Commands The Modem Dials But Cannot Connect The Modem Disconnects While Online The Modem Cannot Connect When Answering File Transfer Is Slower Than It Should Be Data Is Being Lost There Are Garbage Characters on the Monitor The Modem Doesnt Work with Caller ID Fax and Data Software Cant Run at the Same Time Page Page Installing PhoneTools Using PhoneTools Status Bar Phone Module Making a Phone Call Using the Speakerphone Making Quick Dial Entries Voice Module Activating and Deactivating Answerphone Setting up Answerphone Setting Up the Answer Only Mode Setting Up the Answer/Record Mode Listening to Received Messages from a Remote Phone Listening to Received Messages in PhoneTools Recording an Announcement Changing Recording Parameters Independent Mode How Does It Work? Configuring and Controlling Independent Mode Operation Activating and Configuring Independent Mode Selecting an Announcement Managing Stored Documents: Independent Mode Control Dialog Box Managing Stored Documents: Inbox Fax Module Faxing a Document from a Windows Application Faxing a File Directly from PhoneTools Sending a Cover Page Adding a Logo to the Cover Page Viewing and Printing Faxes Inbox and Outbox Management Inbox Management Outbox Management Phone Book Creating New Records Importing Existing Records Selecting Records Using the Phone Book for Dialing Terminal Emulation Module Starting a Modem Connection Uploading Files to a Remote System Capturing Information to Disk Data File Transfer Sending a Data File Automatically Receiving a Data File Automatically Page Appendix A: Regulatory Compliance FCC Part 68 Telecom A Regulatory Compliance Fax Branding Statement Canadian Limitations Notice International Modem Restrictions Commission Decision CTR21 A Regulatory Compliance EMC and Safety Compliance New Zealand Telecom Warning Notice Page B Technical Specifications Appendix B: Technical Specifications Page B Technical Specifications Page C Loopback Tests Appendix C: Loopback Tests Local Analog Loopback Test (V.54 Loop 3) Remote Digital Loopback Test (V.54 Loop 2) C Loopback Tests Local Digital Loopback Test (V.54 Loop 2) Page D Warranty, Service, and Technical Support Appendix D: Warranty, Service, and Technical Support Limited Warranty Service Technical Support Online Warranty Registration The Multi-Tech BBS D Warranty, Service, and Technical Support About the Internet Modem Accessories About the Multi-Tech Fax-Back Service E Upgrade Procedures Appendix E: Upgrade Procedures Upgrade Overview Step 1: Identify the Modem Firmware Step 2: Identify the Current Firmware Version Multi-Tech Web Site Multi-Tech BBS E Upgrade Procedures Step 3: Download the Upgrade File Multi-Tech Web Site Multi-Tech BBS Step 4: Extract the Upgrade Files Step 5: Clear Your Stored Paramenters Step 6: Upgrade the Modems Firmware Step 7: Restore Your Parameters Page Symbols A B C D Index E F G H T S U V W