National Instruments 320682C Appendix A Customer Communication

Appendix ACustomer Communication

For your convenience, this appendix contains forms to help you gather the information necessary

to help us solve technical problems you might have as well as a form you can use to comment on

the product documentation. Filling out a copy of the Technical Support Form before contacting

National Instruments helps us help you better and faster.

National Instruments provides comprehensive technical assistance around the world. In the U.S.

and Canada, applications engineers are available Monday through Friday from 8:00 a.m. to

6:00 p.m. (central time). In other countries, contact the nearest branch office. You may fax

questions to us at any time.

National Instruments has BBS and FTP sites dedicated for 24-hour support with a collection of

files and documents to answer most common customer questions. From these sites, you can also

download the latest instrument drivers, updates, and example programs. For recorded

instructions on how to use the bulletin board and FTP services and for BBS automated

information, call (512) 795-6990. You can access these services at:

• United States: (512) 794-5422 or (800) 327-3077

Up to 14,400 baud, 8 data bits, 1 stop bit, no parity

• United Kingdom: 01635 551422

Up to 9,600 baud, 8 data bits, 1 stop bit, no parity

• France: 1 48 65 15 59

Up to 9,600 baud, 8 data bits, 1 stop bit, no parity

FaxBack is a 24-hour information retrieval system containing a library of documents on a wide

range of technical information. You can access FaxBack from a touch-tone telephone at the

following number: (512) 418-1111.