Nortel Networks P0992639 01 manual Obtain the Companion ID

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Call Nortel Networks Customer Response Center at 1-800-321-2649 to verify that you have approval from UTAM Inc. when initially installing wireless equipment or relocating wireless equipment.

Failure to receive approval prevents you from enabling wireless communication on the Companion system. You must provide the Companion ID each time you are requesting codes or credits.

A disabled wireless system means that base stations and portables are not operational, but registration information is retained. These devices may be reactivated by returning the system to its previous configuration or by entering a UTAM Recovery Key. A new system is activated by entering a UTAM Activation Key.

The Software keys can be obtained and entered using the following steps.

Step 1: Obtain the Companion ID

The Companion ID Label is sent to each customer once radio credits have been purchased. In order to implement the credits and take advantage of the Norstar Companion capability, you must obtain two sets of keys. One is the Credit Key and the other is the UTAM Activation Key. The keys are available by calling the Nortel Customer Response Center. You must provide the following information as shown on the Companion ID label:

•your Companion ID number

•the zip code

•the number of radio credits already purchased (if applicable)

Modular ICS Companion Installer Guide P0992639 01