100 / Troubleshooting
Problems with wireless communication
(U.S. only) If you are relocating a base station, call the Nortel Networks Customer Response Center
Taking a base station out of service causes radio coverage to degrade.
Obtaining a Recovery Key
A disabled Norstar Companion system implies that base stations and portables are not operational. UTAM registering information is, however, retained.
To reactivate Norstar Companion communication on a disabled system, you require a UTAM Recovery Key. To obtain and enter the Recovery Key, follow the procedures for the UTAM Activation Key explained in Software keys (U.S. only) on page 67.
Obtaining a Regression Key (U.S. only)
You may need a Regression Key if one of the following conditions occurs:
•a defective ICS is replaced
•an ICS has lost its System Identification Number (SysID) due to a power outage for more than 72 hours
Modular ICS Companion Installer Guide | P0992639 01 |
