Troubleshooting
The following sections describe some basic troubleshooting techniques to try with a malfunctioning portable telephone or base station.
Problems with a portable telephone
1.Verify that the portable is compatible with the software version.
2.Verify that the portable is ON and that the battery is not low, by checking the power indicator on the portable.
3.If no dial tone is present:
a.Verify that the dialtone is available from the ICS.
b.The portable may not be registered. Try to register the portable refer to the Modular ICS Companion System Coordinator Guide.
4.Check that the portable is using the correct registration slot.
5.Verify that the portable has been assigned the correct internal number by calling it from another telephone.
Problems with a base station
1.Verify that the green light is ON.
2.Verify that the red light is not solid.
A solid red light indicates that both radios on the Companion base station are busy, that the ICS is downloading data to the base stations, or that one or both radios have not been assigned to a cell.
P0992639 01 | Modular ICS Companion Installer Guide |
