10. Help
87
For Fax Advantage assistance, call 1-800-435-7329.
10.3.6 Copying
The printing quality is
poor.
Please do not reuse the ink film!
Please use genuine Panasonic replacement film. Refer to page 9 for
further details.
LThe thermal head is dirty. Clean it (page 93).
LIf documents can be copied properly, the unit is working normally.
The other party may have sent a faint document or there may be
something wrong with the other party’s machine. Ask them to send
a clearer copy of the document or to check their fax machine.
LSome paper has instructions recommending which side to print on.
Try turning the recording paper over.
LYou may have used paper with a cotton and/or fiber content that is
over 20%, such as letterhead or resume paper. We recommend
smooth paper such as “Hammermill Jet Print” for clearer printing.
I cannot receive
documents by pressing
{*}{#}{9} on the
handset.
LYou must set remote fax activation to ON (feature #41 on page 72)
beforehand.
LPress {*}{#}{9} firmly.
LThe memory is full of received documents due to a lack of
recording paper or a recording paper jam. Install paper (page 16)
or clear the jammed paper (page 89).
The other party complains
that they cannot send a
document.
LThe receiving mode is set to TEL mode. Receive the document
manually (page 51) or change the receiving mode to TAM/FAX
mode (page 52) or FAX ONLY mode (page 53).
LThe memory is full of received documents due to a lack of
recording paper or a recording paper jam. Install paper (page 16)
or clear the jammed paper (page 89).
I cannot select the desired
receiving mode.
LIf you want to set TAM/FAX or FAX ONLY mode:
–select the desired mode using feature #77 (page 73), and
–press {AUTO ANSW ER} repeatedly until the desired mode is
displayed.
LIf you want to set TEL mode:
–press {AUTO ANSW ER} repeatedly until TEL mode is
displayed.
Problem Cause & Solution
The unit will not make a
copy.
LThe ink film is empty. Replace the ink film with a new one (page
15).
LYou cannot make a copy during programming.
LYou cannot make a copy during a telephone conversation.
A black line, white line or
smudge appears on the
copied document.
LThe scanner glass or rollers are dirty with correction fluid, etc.
Clean them (page 92). Please do not insert a document before
correction fluid has dried completely.
The copied image is
distorted.
LAdjust the width of the document guides to fit the actual size of the
document.
Problem Cause & Solution
FPG379-PFQX2138ZA-en.book Page 87 Wednesday, January 12, 2005 4:49 PM