10. Help
Problem | Cause & Solution |
The ink film runs out | L Even if there are only a few sentences, every page that comes out |
quickly. | of the machine is considered a full page. |
| L Turn OFF the following features: |
| – confirmation report: feature #04 on page 69. |
| – journal report: feature #22 on page 70. |
| – Caller ID list: feature #26 on page 71. |
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The unit beeps. | L Recording paper/ink film has run out. Press {STOP} to stop the |
| beeps and install paper/ink film. |
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Whenever I try to retrieve | L You are probably entering {*}{#}{9}. This is the default setting |
my voice mail messages, I | for the fax activation code. If you use a voice mail service, turn the |
am interrupted by the fax | fax activation feature OFF or reprogram the activation code |
tone. | (feature #41 on page 72). |
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The speakerphone is not | L Use the speakerphone in a quiet room. |
working. | L If you have difficulty hearing the other party, adjust the volume. |
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I cannot page the handset | L The handset is too far from the base unit. |
or base unit. |
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The unit does not display | L You need to subscribe to a Caller ID service. |
the caller’s name and/or | L Other telephone equipment may be interfering with your phone. |
telephone number. | Disconnect it and try again. |
| L Other electrical appliances connected to the same outlet may be |
| interfering with the Caller ID information. |
| L Telephone line noise may be affecting the Caller ID information. |
| L The caller requested not to send his/her information (page 39). |
| L If a call is being transferred to you, the caller information will not be |
| displayed. |
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The Caller ID list/incoming | L The Caller ID number auto edit feature is turned OFF. Turn it ON |
phone numbers are not | and try again (page 42). |
edited automatically. |
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The display exits the | L Do not pause for over 1 minute on the handset or 3 minutes on the |
Caller ID List while | base unit while searching. |
viewing caller |
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information. |
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10.3.3 Cordless handset | |
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Problem | Cause & Solution |
The handset does not | L Make sure that the battery is installed correctly (page 17). |
work. | L Fully charge the battery (page 20). |
| L Clean the charge contacts and charge again (page 20). |
| L Unplug the base unit’s power cord to reset. Plug in, and try again. |
| L |
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The handset does not | L The ringer volume is set to OFF. Adjust it (page 27). |
ring. |
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The display shows “No | L The handset is too far from the base unit. |
link to base. Move | Move closer and try again. |
closer to base, try | L Plug in the base unit’s power cord. |
again.” and an alarm | L Raise the base unit antenna. |
tone sounds. | L The handset may have lost communication with the base unit. |
| Register the handset again (page 78). |
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84 | For Fax Advantage assistance, call |
