When a function does not work, check here

10. Help

10.3 When a function does not work, check here

Problem	Cause & Solution
I cannot hear a dial tone.	L If you used a splitter to connect the unit, remove the splitter and
	connect the unit to the wall jack directly. If the unit operates
	properly, check the splitter.
	L Disconnect the unit from the telephone line and connect a known
	working telephone. If the working telephone operates properly,
	contact our service personnel to have the unit repaired. If the
	working telephone does not operate properly, contact your
	telephone company.
	L The power cord or telephone line cord is not connected. Check the
	connections.
	L If you connected the fax machine through a computer modem,
	connect the fax machine directly to a telephone line jack.

I cannot make calls.	L The dialing mode setting may be wrong. Change the setting
	(feature #13 on page 70, or page 76).

The unit does not work.	L Check the battery is installed correctly (page 17).
	L Check the connections (page 19).
	L Fully charge the battery (page 20).

The unit does not ring.	L The ringer volume is turned OFF. Adjust it (page 27, 28).

10.3.2 General

Problem	Cause & Solution
The unit displays “CHECK	L The paper is inserted halfway. Insert it correctly (page 91) and
PAPER” even though	press {START} to clear the message.
paper is inserted.
The other party complains	L FAX ONLY mode is set. Tell the other party the number is only used
they only hear a fax tone	for faxes.
and cannot talk.	L Change the receiving mode to TEL mode (page 51) or TAM/FAX
	mode (page 52).
	L If you use a Distinctive Ring service, make sure you have set the
	same ring pattern assigned by the telephone company (page 55).

The {REDIAL/PAUSE}	L If this button is pressed during dialing, a pause will be inserted. If
button does not function	pressed immediately after a dial tone is obtained, the last number
properly.	dialed will be redialed.

The receiving mode does	L The Distinctive Ring is set (feature #31 on page 71).
not function properly.

During programming, I	L All or part of the number is the same as another code or ID.
cannot enter the code or	Change the number:
ID number.	– remote operation ID (code): feature #11 on page 69, or page
	77,
	– fax activation code: feature #41 on page 72,

For Fax Advantage assistance, call 1-800-435-7329.