10. Help
83
For Fax Advantage assistance, call 1-800-435-7329.
Troubleshooting
10.3 When a function does not work, check here

10.3.1 Initial settings

10.3.2 General

Problem Cause & Solution
I cannot hear a dial tone. LIf you used a splitter to connect the unit, remove the splitter and
connect the unit to the wall jack directly. If the unit operates
properly, check the splitter.
LDisconnect the unit from the telephone line and connect a known
working telephone. If the working telephone operates properly,
contact our service personnel to have the unit repaired. If the
working telephone does not operate properly, contact your
telephone company.
LThe power cord or telephone line cord is not connected. Check the
connections.
LIf you connected the fax machine through a computer modem,
connect the fax machine directly to a telephone line jack.
I cannot make calls. LThe dialing mode setting may be wrong. Change the setting
(feature #13 on page 70, or page 76).
The unit does not work. LCheck the battery is installed correctly (page 17).
LCheck the connections (page 19).
LFully charge the battery (page 20).
The unit does not ring. LThe ringer volume is turned OFF. Adjust it (page 27, 28).
Problem Cause & Solution
The unit displays “CHECK
PAPER” even though
paper is inserted.
LThe paper is inserted halfway. Insert it correctly (page 91) and
press {START} to clear the message.
The other party complains
they only hear a fax tone
and cannot talk.
LFAX ONLY mode is set. Tell the other party the number is only used
for faxes.
LChange the receiving mode to TEL mode (page 51) or TAM/FAX
mode (page 52).
LIf you use a Distinctive Ring service, make sure you have set the
same ring pattern assigned by the telephone company (page 55).
The {REDIAL/PAUSE}
button does not function
properly.
LIf this button is pressed during dialing, a pause will be inserted. If
pressed immediately after a dial tone is obtained, the last number
dialed will be redialed.
The receiving mode does
not function properly.
LThe Distinctive Ring is set (feature #31 on page 71).
During programming, I
cannot enter the code or
ID number.
LAll or part of the number is the same as another code or ID.
Change the number:
–remote operation ID (code): feature #11 on page 69, or page
77,
–fax activation code: feature #41 on page 72,
FPG379-PFQX2138ZA-en.book Page 83 Wednesday, January 12, 2005 4:49 PM