Troubleshooting
Symptom | Cause | Solution | ||
|
|
|
| |
IMUX 512 (Inverse Multiplexer) |
| |||
|
|
|
| |
Cannot dial remote |
| Start by calling the | ||
Call progress circles only | 2x64K. This will verify if the primary | |||
system in BONDING | ||||
show blue or yellow. | number is correct. If these calls complete, try | |||
384K calls | ||||
| 256K then 384K. | |||
|
|
| ||
|
|
|
| |
|
|
| Go to the call status screen. Highlight each | |
|
|
| of the circles for each of the channels dialed. | |
|
| Call progress circles do not | The number dialed for each channel will be | |
Dialing a remote site in | displayed as you highlight the | |||
turn green, or remain blue | ||||
calls above 128K does | corresponding circle. Make sure that the far- | |||
after the first channel | ||||
not work. | site has entered the number for each of their | |||
connects. | ||||
|
| ISDN lines correctly. The numbers for Line 1 | ||
|
|
| - Line 4 should correspond with connections | |
|
|
| 1 - 4 on the IMUX. | |
|
|
| Defective cable between the IMUX and | |
|
|
| ViewStation. Check that the green lights on | |
|
| System restarts over and over | each ISDN card are on and that the green | |
System will not start. | light on the top of the IMUX is on (red on | |||
again. | ||||
|
| older units). The cable from the IMUX to the | ||
|
|
| ViewStation is a straight | |
|
|
| Bad power supply. | |
|
|
|
| |
Cannot select 112 or 128 |
|
| ||
speeds for BONDING | Speeds do not show when | Add line speeds by going to the IMUX | ||
calls from the speed | ||||
selecting the speed icon. | Dialing Speeds screen. | |||
selection icon on the | ||||
Video Phone. |
|
| ||
|
|
|
| |
LAN/Intranet |
|
| ||
|
|
|
| |
|
| DHCP Client is ON and no | Contact your network administrator. | |
|
| DHCP server is available. | ||
|
|
| ||
|
|
|
| |
|
| LAN cable is connected to the | Connect the LAN cable to the LAN port on | |
|
| PC port. | the rear of the ViewStation. | |
|
|
|
| |
|
|
| Check the light on the back of the | |
|
| Bad LAN cable. | ViewStation. You should have a steady | |
Cannot access | green light to indicate a connection to the | |||
| LAN and a flashing orange light to indicate | |||
ViewStation from your PC |
| |||
| LAN traffic. | |||
browser. |
| |||
|
| |||
|
| There is a firewall between | Consult your network administrator. | |
|
| your PC and your | ||
|
| ViewStation. |
| |
|
|
|
| |
|
| Your PC is on a different | Change your PC or ViewStation Subnet | |
|
| subnet and there is router | ||
|
| mask and IP address so that they are both on | ||
|
| between you and your | ||
|
| the same LAN or subnet. | ||
|
| ViewStation. | ||
|
|
| ||
|
|
|
| |
|
| Wrong password. | Enter the correct password. Note: The | |
|
| default password is “admin”. | ||
System does not allow |
|
| ||
|
|
| ||
management via the web. | Too many managers logged | Only two system managers are allowed at | ||
|
| any one time. To log everybody else out, | ||
|
| into the system. | ||
|
| restart your ViewStation. | ||
|
|
| ||
|
|
|
| |
126 | ViewStation User’s Guide |
