Polycom 512, 128, MP manual Symptom, Cause, Solution, Presentations, System Control

Troubleshooting

Symptom	Cause	Solution
Presentations
		Presenting PowerPoint slides works with
Web browser does not		Microsoft Internet Explorer version 3.02 or
	Wrong version of web	higher on Windows 95 and Windows NT
allow showing PowerPoint		Workstation. Presenting PowerPoint slides
presentations from the PC	browser.	also works with Internet Explorer 4.0 on
to the ViewStation.		Windows 95. You may need to load service
		packs to your browser. This function does
		not work with Netscape at this time.
	Wrong version of Microsoft	Use Microsoft Office 97. Please install
PowerPoint presentation	Office.	Microsoft Office 97.
does not export.	Insufficient disk space.	Slides are converted to JPEG and are stored
		in the Windows/Temp directory on your PC.
		Create more room on your PC.
	Incorrect password.	Enter correct password that was entered on
		the PC.
Cannot connect to the PC
from the ViewStation for	Firewall between the	Consult your IT manager.
presentation. The PC	ViewStation and the PC.
name is there but the PC
presentation can not be	Too many presenters. The
accessed when the slide	ViewStation allows a	Have extra presenters disconnect.
button is pressed.	maximum of 8 presenters or
	PCs to be logged on at one
	time.
Snapshots and	Too many viewers logged in.	Have extra viewers disconnect.
	The ViewStation supports up
presentations can not be
	to 15 viewers via the web
viewed, though the PC
	browser in a point-to-point	Change the slide-viewing password on the
has access to the main
	call, up to10 viewers in a 3-	Security screen to allow only authorized
web page of the
	way call, and up to 8 viewers	viewers.
ViewStation.
	in a 4-way call.
	Security level set to “High” on	Lower the security level on browser to
	web browser.	“Medium” or “None.”
	Wrong version of web	For viewing snapshots or slides from the
		Web, the ViewStation supports Internet
Cannot view presentation	browser.	Explorer 3.02 or higher. The ViewStation
		supports Netscape 4.0 or higher.
or snapshots from the
web.		To check the slide and snapshot viewing
		password and other information about your
	Incorrect viewing password.	presentation, press the INFO button on the
		remote control during a presentation. The
		viewing password may be changed on the
		Security setup screen.
System Control
System does not respond	No batteries in the remote.	The green light at the front of the ViewStation
		should blink with each button pressed on the
to the hand-held remote		remote.
control.
	Batteries installed incorrectly.	Insert batteries with correct +/- position.
Low battery icon on the	Low battery in the remote	Replace the batteries in the remote with 3
screen.	control.	AAA batteries.

ViewStation User’s Guide 127