Symptom, Cause, Solution, General Problems

Troubleshooting

Symptom	Cause	Solution

General Problems

Slow blinking green light		System is in power save sleep mode. This is
Slow blinking green light		normal. The system will wake up on any
appears on the front of the	The system is sleeping.	normal. The system will wake up on any
appears on the front of the	The system is sleeping.	action from the remote control or on an
ViewStation.		action from the remote control or on an
ViewStation.		incoming call.
		incoming call.

Red light appears on the	The system is in a call.	This is normal.
front of the ViewStation.	The system is in a call.	This is normal.
front of the ViewStation.

Green light appears on	The system is not in a call.	This is normal
the front on the	The system is not in a call.	This is normal
ViewStation.
	System is password	Go to Diagnostics menu and perform a
Cannot enter the System	System is password	system reset. This will erase all your system
Cannot enter the System	protected. Password has	settings except for your address book. You
Setup Menus.	protected. Password has	settings except for your address book. You
Setup Menus.	been forgotten.	may then enter a new password in the
		Security menu.
System starts in the	System software is corrupt or	Load system software on the ViewStation
Software Update screen.	not loaded properly.	from your PC.

128	ViewStation User’s Guide

Polycom MP, 128, 512 manual Symptom, Cause, Solution, General Problems