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Polycom SoundPoint IP 32x/33x User Guide
Models:
32x
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Troubleshooting
Password
Updating the Default Channel
Warranty
To configure the time and date
Power and Startup Issues
Accessing Voicemail
Setting Up Conferences
Changing the Backlight Timeout
Adjusting the Volume of Pages
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Polycom® SoundPoint® IP 32x/33x User Guide
UC Software 4.0.0B August 2011
1725-11241-001
Rev. G
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Contents
Polycom SoundPoint IP 32x/33x User Guide
Patent Information
Trademark Information
Disclaimer
Copyright Notice
Contents
Alternating Between Handset, Headset, and Speakerphone
Using the Advanced Features of Your Phone
Customizing Your Phone
About This Guide
Introduction
Who Should Read This Guide?
How This Guide is Organized
Conventions Used in This Guide
What’s New in This Guide
Following typographic conventions are used in this guide
Getting Help and Support
Recommended References
Customer Feedback
Getting Started with Your Phone
Understanding the Phone Keypad
Introducing Phone Components
Getting Started with Your Phone
Phone Icons
What Displays on the Screen?
Timesaver Page Up and Page Down Shortcuts
Navigating Menus, Lists, and Fields
User Tip Entering Special Characters
Entering Data and Editing Fields
Registering the Phone
Troubleshooting Phone Issues
Web Info Registering Standalone Phones
To access the Web Configuration Utility for your phone
Using the Polycom Web Configuration Utility
Calling and Answering
Using Your Phone
Answering Calls
Answering When Not in Another Call
User Tip Answering Calls While Your Phone is Locked
To answer a call using the handset
Answering When in Another Call
To answer a call using Handsfree Speakerphone mode
To answer a call using the headset
SoundPoint IP 32x/33x User Guide
Placing Calls
Answering Calls When the Phone has Multiple Call Appearances
To place a call using the handset
Calling Using the Handset
Calling Using a Headset
Calling Using the Speakerphone
To place a call using Handsfree Speakerphone mode
To place a call using a headset
Ending Calls
Calling Using the Dial Key
Calling from Directories
Calling by Speed Dialing
Enabling Headset Memory Mode
Using a Headset
Troubleshooting Dealing with Electrostatic Discharge
Timesaver Quickly Ending a Call
To enable Headset Memory Mode
Using Electronic Hookswitch
Select Settings Basic Preferences Headset Headset Memory
To activate Headset Memory Mode
Ignoring Incoming Calls
User Tip Anwering a Call when Silent Ringing is Enabled
Rejecting Incoming Calls
To ignore a call
Alternating Between Handset, Headset, and Speakerphone
During Calls
Holding and Resuming Calls
User Tip Muting Yourself During a Conference
Handling Multiple Calls on Hold
Transferring Calls
Performing a Consultative Transfer
To perform a consultative transfer
Performing a Blind Transfer
To perform a blind transfer
To set up a conference call using the Conf soft key
Setting Up Conferences
Hosting Conference Calls
User Tip Dialing a Phone Number
Holding and Resuming Conference Calls
Splitting Conference Calls
Ending Conference Calls
Changing the Way Calls Are Answered
To enable call forwarding to another party
Forwarding All Calls to Another Party
To end a conference call
Rejecting Calls from a Contact
To disable call forwarding
Troubleshooting I Can’t Reject Calls on a Shared Line
Temporarily Refusing All Calls Do Not Disturb
Diverting Calls from a Contact to Another Party
To divert incoming calls from a contact to a third party
Multiple Lines and Do Not Disturb
Working with Call Lists
To manage the listed calls
Managing Call Lists
User Tip Shortcuts to Call Lists
Searching Your Contact Directory
Working with Your Contact Directory
Adding Contacts to Your Contact Directory
To add a contact manually
Adding Contacts Manually
User Tip Adding the First Contact
To add a contact from a call list
Adding Contacts from Call Lists
Updating Your Contact Directory
To update a contact
User Tip Verifying Contacts or Adding More Information
To delete a contact from the local contact directory
Deleting Contacts from Your Contact Directory
Timesaver Quickly Updating Contacts
Searching Your Corporate Directory
Working with Your Corporate Directory
See Searching Your Corporate Directory
Select Settings Basic Ring Type
Controlling What is Heard
Changing the Ring Tone
Changing the Ring Tone for Your Phone
Changing the Ringer Volume
Changing the Speaker Volume
Choosing Where You Hear Sound Effects
Setting Ring Tones for Contacts
Managing Speed Dials
To add or edit a speed dial index for an existing contact
Assigning Speed Dial Indexes
To assign a new speed dial key
Timesaver Quickly Accessing Voicemail
Accessing Voicemail
To listen to voice messages
User Tip Assigning Speed Dial Index Values
Supporting Multiple Lines
Working with Multiple and Shared Lines
Supporting Multiple Line Keys Per Line
Supporting Multiple Call Appearances
Supporting Shared Lines
Locking and Unlocking Your Phone
To change your user password
About Your User Password
Locking and Unlocking Your Phone
To lock your phone
Calling and Answering from a Locked Phone
Default setting is Allow ringing when locked
To unlock your phone
To call an authorized number from a locked phone
To answer a call on a locked phone
Logging Into Phones
To log in to a phone
Logging In and Out of a Phone
To log out of a phone
Placing Calls from Phones that are in the Logged Out State
Changing Your User Password
Using Your Phone
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Troubleshooting I Can’t Access Automatic Call Distribution
Using the Advanced Features of Your Phone
SIP-B Automatic Call Distribution
Logging Into and Out of ACD
Setting ACD Agent Availability
Updating Your Presence Settings
Using Buddy Lists
Managing Buddies
Updating Your Buddy List
Blocking and Unblocking Your Buddies
Integrating With Microsoft Live Communications Server
To add or delete a contact from your buddy status list
To block or unblock a contact from your buddy list
Using the Advanced Features of Your Phone
Push-to-Talk Mode
Broadcasting Messages Using Push-to-Talk and Group Paging
Sending and Receiving PTT Broadcasts
To send a PTT broadcast
Timesaver Sending a PTT Broadcast to the Default Channel
Receiving PTT Broadcasts
Changing Where Broadcasts are Played
Adjusting the Volume of PTT Broadcasts
Replying to PTT Broadcasts
Ending PTT Broadcasts
Updating Channel Subscriptions
Updating the Default Channel
Allowing PTT Broadcasts to Play During Active Calls
Sending and Receiving Pages
Group Paging Mode
Sending Pages
To send a
Receiving Pages
Timesaver Sending a Group Page to the Default Paging Group
Changing Where Pages are Played
Adjusting the Volume of Pages
Updating the Default Paging Group
Allowing Pages to Play During Active Calls
Updating Paging Group Subscriptions
To update your phone’s configuration
Updating Your Phone’s Configuration
Restarting Your Phone
To restart the phone
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Customizing Your Phone
To configure the time and date
Changing the Time and Date Display
Changing the Backlight
Select Settings Basic Backlight Intensity
Changing the Backlight Brightness
To modify the backlight intensity
Changing the Backlight Timeout
Changing the Language
Select Settings Basic Preferences Directory search
Saving the Contact Directory Search Filter
To change the language
User Tip Contact Directory Reconfiguration
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Power and Startup Issues
Troubleshooting Your Phone
Controls
Access to Screen and Systems
There is no dial tone
Calling
Display
Service Unavailable message displays on the screen
Audio
Testing Phone Hardware
Productivity Suite
SoundPoint IP 32x/33x User Guide
Polycom UC Software Menu System
SoundPoint IP 32x/33x User Guide
Polycom UC Software Menu System
SoundPoint IP 32x/33x User Guide
Safety Notices
Safety and Compliance
Warranty Exclusive
Russian Compliance
Grant of License
End-User License Agreement for Polycom Software
Support Services
Termination
Limitation of Liability
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