Transferring Calls, Handling Multiple Calls on Hold | Polycom 32x

Chapter 2: Using Your Phone

Handling Multiple Calls on Hold

If multiple calls are on hold, use the up and down arrow keys to switch between the calls, then press the Resume soft key to resume the desired call.

If two or more calls are on hold, an indication appears on the graphic display, for example ‘3/4’, indicating that this is the third call out of four calls.

If calls are on hold on more than one Line Key, all calls are combined into a single call list. The Line Key that a call is associated with is indicated by the line icon in reverse colors. Pressing a Line Key with calls on hold will place the current active call on hold and resume the first call on that Line Key.

Transferring Calls

You can transfer a call in one of three ways:

•Consultative transfer—The party to whom you want to transfer the call answers their phone before you transfer the call or hang up. You can consult with them before completing the transfer.

See Performing a Consultative Transfer .

•Blind transfer—The call is automatically transferred after you dial the number of the party to whom you want to transfer the call.

See Performing a Blind Transfer .

•Attended transfer—The parties are automatically connected to each other after you exit the conference call.

Set up a conference call and then end your participation. For more information, see Setting Up Conferences.

Performing a Consultative Transfer

Perform a consultative transfer if you want to talk to the party to whom you’re transferring the call. Or, you can choose not to talk to the party. In this case, you wait for the party’s ring-back sound, and then transfer the call.

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Polycom 32x manual Transferring Calls, Handling Multiple Calls on Hold, Performing a Consultative Transfer

Contents

Polycom SoundPoint IP 32x/33x User Guide Copyright Notice Trademark InformationPatent Information Disclaimer Contents Alternating Between Handset, Headset, and Speakerphone Using the Advanced Features of Your Phone Customizing Your Phone How This Guide is Organized IntroductionAbout This Guide Who Should Read This Guide? Conventions Used in This Guide What’s New in This Guide Following typographic conventions are used in this guide Getting Help and Support Recommended ReferencesCustomer Feedback Getting Started with Your Phone Understanding the Phone Keypad Introducing Phone Components Getting Started with Your Phone Phone Icons What Displays on the Screen? Timesaver Page Up and Page Down Shortcuts Navigating Menus, Lists, and Fields User Tip Entering Special Characters Entering Data and Editing Fields Registering the Phone Troubleshooting Phone IssuesWeb Info Registering Standalone Phones To access the Web Configuration Utility for your phone Using the Polycom Web Configuration Utility Calling and Answering Using Your Phone Answering Calls Answering When Not in Another CallUser Tip Answering Calls While Your Phone is Locked To answer a call using the headset Answering When in Another CallTo answer a call using the handset To answer a call using Handsfree Speakerphone mode SoundPoint IP 32x/33x User Guide Placing Calls Answering Calls When the Phone has Multiple Call Appearances To place a call using the handset Calling Using the Handset To place a call using a headset Calling Using the SpeakerphoneCalling Using a Headset To place a call using Handsfree Speakerphone mode Calling by Speed Dialing Calling Using the Dial KeyEnding Calls Calling from Directories Timesaver Quickly Ending a Call Using a HeadsetEnabling Headset Memory Mode Troubleshooting Dealing with Electrostatic Discharge To activate Headset Memory Mode Using Electronic HookswitchTo enable Headset Memory Mode Select Settings Basic Preferences Headset Headset Memory To ignore a call User Tip Anwering a Call when Silent Ringing is EnabledIgnoring Incoming Calls Rejecting Incoming Calls User Tip Muting Yourself During a Conference During CallsAlternating Between Handset, Headset, and Speakerphone Holding and Resuming Calls Handling Multiple Calls on Hold Transferring CallsPerforming a Consultative Transfer To perform a consultative transfer Performing a Blind TransferTo perform a blind transfer User Tip Dialing a Phone Number Setting Up ConferencesTo set up a conference call using the Conf soft key Hosting Conference Calls Holding and Resuming Conference Calls Splitting Conference CallsEnding Conference Calls To end a conference call To enable call forwarding to another partyChanging the Way Calls Are Answered Forwarding All Calls to Another Party Rejecting Calls from a Contact To disable call forwarding To divert incoming calls from a contact to a third party Temporarily Refusing All Calls Do Not DisturbTroubleshooting I Can’t Reject Calls on a Shared Line Diverting Calls from a Contact to Another Party Multiple Lines and Do Not Disturb Working with Call Lists To manage the listed calls Managing Call ListsUser Tip Shortcuts to Call Lists Searching Your Contact Directory Working with Your Contact DirectoryAdding Contacts to Your Contact Directory To add a contact manually Adding Contacts ManuallyUser Tip Adding the First Contact To add a contact from a call list Adding Contacts from Call Lists Updating Your Contact Directory To update a contactUser Tip Verifying Contacts or Adding More Information To delete a contact from the local contact directory Deleting Contacts from Your Contact DirectoryTimesaver Quickly Updating Contacts Searching Your Corporate Directory Working with Your Corporate Directory See Searching Your Corporate Directory Changing the Ring Tone for Your Phone Controlling What is HeardSelect Settings Basic Ring Type Changing the Ring Tone Setting Ring Tones for Contacts Changing the Speaker VolumeChanging the Ringer Volume Choosing Where You Hear Sound Effects Managing Speed Dials To add or edit a speed dial index for an existing contact Assigning Speed Dial IndexesTo assign a new speed dial key User Tip Assigning Speed Dial Index Values Accessing VoicemailTimesaver Quickly Accessing Voicemail To listen to voice messages Supporting Multiple Call Appearances Working with Multiple and Shared LinesSupporting Multiple Lines Supporting Multiple Line Keys Per Line Supporting Shared Lines Locking and Unlocking Your Phone To lock your phone About Your User PasswordTo change your user password Locking and Unlocking Your Phone To call an authorized number from a locked phone Default setting is Allow ringing when lockedCalling and Answering from a Locked Phone To unlock your phone To answer a call on a locked phone Logging Into Phones To log in to a phone Logging In and Out of a Phone To log out of a phone Placing Calls from Phones that are in the Logged Out State Changing Your User Password Using Your Phone Page Troubleshooting I Can’t Access Automatic Call Distribution Using the Advanced Features of Your PhoneSIP-B Automatic Call Distribution Logging Into and Out of ACD Setting ACD Agent Availability Updating Your Buddy List Using Buddy ListsUpdating Your Presence Settings Managing Buddies To block or unblock a contact from your buddy list Integrating With Microsoft Live Communications ServerBlocking and Unblocking Your Buddies To add or delete a contact from your buddy status list Using the Advanced Features of Your Phone Push-to-Talk Mode Broadcasting Messages Using Push-to-Talk and Group PagingSending and Receiving PTT Broadcasts To send a PTT broadcast Timesaver Sending a PTT Broadcast to the Default Channel Receiving PTT Broadcasts Ending PTT Broadcasts Adjusting the Volume of PTT BroadcastsChanging Where Broadcasts are Played Replying to PTT Broadcasts Updating Channel Subscriptions Updating the Default ChannelAllowing PTT Broadcasts to Play During Active Calls To send a Group Paging ModeSending and Receiving Pages Sending Pages Receiving Pages Timesaver Sending a Group Page to the Default Paging Group Changing Where Pages are Played Adjusting the Volume of PagesUpdating the Default Paging Group Allowing Pages to Play During Active Calls Updating Paging Group Subscriptions To restart the phone Updating Your Phone’s ConfigurationTo update your phone’s configuration Restarting Your PhonePage Customizing Your Phone To configure the time and dateChanging the Time and Date Display To modify the backlight intensity Select Settings Basic Backlight IntensityChanging the Backlight Changing the Backlight Brightness Changing the Backlight Timeout To change the language Select Settings Basic Preferences Directory searchChanging the Language Saving the Contact Directory Search Filter User Tip Contact Directory Reconfiguration Page Power and Startup Issues Troubleshooting Your Phone Controls Access to Screen and Systems There is no dial tone Calling Display Service Unavailable message displays on the screen Audio Testing Phone HardwareProductivity Suite SoundPoint IP 32x/33x User Guide Polycom UC Software Menu System SoundPoint IP 32x/33x User Guide Polycom UC Software Menu System SoundPoint IP 32x/33x User Guide Safety Notices Safety and Compliance Warranty Exclusive Russian Compliance Grant of License End-User License Agreement for Polycom Software Support Services Termination Limitation of Liability USA