Answering When in Another Call | Polycom 32x instruction

Chapter 2: Using Your Phone

•Using the handset

•Using the speakerphone

•Using the headset

In all cases, the active call displays on the screen showing call duration and destination.

If your phone is configured with multiple call appearances, see Answering Calls When the Phone has Multiple Call Appearances.

To answer a call using the handset:

•Pick up the handset.

To answer a call using Handsfree Speakerphone mode:

•With the handset on-hook, do one of the following steps:

○Press the Speakerphone Key.

○Press the Line Key with the incoming call (where the line status indicator is flashing green).

○Press the Answer soft key.

To answer a call using the headset:

•Press the Handset Key to answer the call through an optionally connected headset.

If Headset Memory Mode is activated, press the Line Key opposite the incoming call (where the line status indicator is flashing green) or the Answer soft key.

See Using a Headset.

Answering When in Another Call

If you have an active call and an incoming call arrives (on the same or a different Line Key), the following happens:

•A call waiting tone beeps.

•If your phone is configured for a single Line Key per line:

○The second call may cause a call waiting tone to beep and the second call appearance will display. The call waiting prompt identifying the incoming caller displays for 10 seconds. You can ignore, answer, or reject the call. (The Reject soft key on private lines only.)

○After this point, the active call is in focus and you must scroll to the incoming call appearance to answer.

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Polycom 32x manual Answering When in Another Call, To answer a call using the handset, To answer a call using the headset

Contents

Polycom SoundPoint IP 32x/33x User Guide Patent Information Trademark InformationDisclaimer Copyright Notice Contents Alternating Between Handset, Headset, and Speakerphone Using the Advanced Features of Your Phone Customizing Your Phone About This Guide IntroductionWho Should Read This Guide? How This Guide is Organized Conventions Used in This Guide What’s New in This Guide Following typographic conventions are used in this guide Recommended References Getting Help and SupportCustomer Feedback Getting Started with Your Phone Understanding the Phone Keypad Introducing Phone Components Getting Started with Your Phone Phone Icons What Displays on the Screen? Timesaver Page Up and Page Down Shortcuts Navigating Menus, Lists, and Fields User Tip Entering Special Characters Entering Data and Editing Fields Troubleshooting Phone Issues Registering the PhoneWeb Info Registering Standalone Phones To access the Web Configuration Utility for your phone Using the Polycom Web Configuration Utility Calling and Answering Using Your Phone Answering When Not in Another Call Answering CallsUser Tip Answering Calls While Your Phone is Locked To answer a call using the handset Answering When in Another CallTo answer a call using Handsfree Speakerphone mode To answer a call using the headset SoundPoint IP 32x/33x User Guide Placing Calls Answering Calls When the Phone has Multiple Call Appearances To place a call using the handset Calling Using the Handset Calling Using a Headset Calling Using the SpeakerphoneTo place a call using Handsfree Speakerphone mode To place a call using a headset Ending Calls Calling Using the Dial KeyCalling from Directories Calling by Speed Dialing Enabling Headset Memory Mode Using a HeadsetTroubleshooting Dealing with Electrostatic Discharge Timesaver Quickly Ending a Call To enable Headset Memory Mode Using Electronic HookswitchSelect Settings Basic Preferences Headset Headset Memory To activate Headset Memory Mode Ignoring Incoming Calls User Tip Anwering a Call when Silent Ringing is EnabledRejecting Incoming Calls To ignore a call Alternating Between Handset, Headset, and Speakerphone During CallsHolding and Resuming Calls User Tip Muting Yourself During a Conference Transferring Calls Handling Multiple Calls on HoldPerforming a Consultative Transfer Performing a Blind Transfer To perform a consultative transferTo perform a blind transfer To set up a conference call using the Conf soft key Setting Up ConferencesHosting Conference Calls User Tip Dialing a Phone Number Splitting Conference Calls Holding and Resuming Conference CallsEnding Conference Calls Changing the Way Calls Are Answered To enable call forwarding to another partyForwarding All Calls to Another Party To end a conference call Rejecting Calls from a Contact To disable call forwarding Troubleshooting I Can’t Reject Calls on a Shared Line Temporarily Refusing All Calls Do Not DisturbDiverting Calls from a Contact to Another Party To divert incoming calls from a contact to a third party Multiple Lines and Do Not Disturb Working with Call Lists Managing Call Lists To manage the listed callsUser Tip Shortcuts to Call Lists Working with Your Contact Directory Searching Your Contact DirectoryAdding Contacts to Your Contact Directory Adding Contacts Manually To add a contact manuallyUser Tip Adding the First Contact To add a contact from a call list Adding Contacts from Call Lists To update a contact Updating Your Contact DirectoryUser Tip Verifying Contacts or Adding More Information Deleting Contacts from Your Contact Directory To delete a contact from the local contact directoryTimesaver Quickly Updating Contacts Searching Your Corporate Directory Working with Your Corporate Directory See Searching Your Corporate Directory Select Settings Basic Ring Type Controlling What is HeardChanging the Ring Tone Changing the Ring Tone for Your Phone Changing the Ringer Volume Changing the Speaker VolumeChoosing Where You Hear Sound Effects Setting Ring Tones for Contacts Managing Speed Dials Assigning Speed Dial Indexes To add or edit a speed dial index for an existing contactTo assign a new speed dial key Timesaver Quickly Accessing Voicemail Accessing VoicemailTo listen to voice messages User Tip Assigning Speed Dial Index Values Supporting Multiple Lines Working with Multiple and Shared LinesSupporting Multiple Line Keys Per Line Supporting Multiple Call Appearances Supporting Shared Lines Locking and Unlocking Your Phone To change your user password About Your User PasswordLocking and Unlocking Your Phone To lock your phone Calling and Answering from a Locked Phone Default setting is Allow ringing when lockedTo unlock your phone To call an authorized number from a locked phone To answer a call on a locked phone Logging Into Phones To log in to a phone Logging In and Out of a Phone To log out of a phone Placing Calls from Phones that are in the Logged Out State Changing Your User Password Using Your Phone Page Using the Advanced Features of Your Phone Troubleshooting I Can’t Access Automatic Call DistributionSIP-B Automatic Call Distribution Logging Into and Out of ACD Setting ACD Agent Availability Updating Your Presence Settings Using Buddy ListsManaging Buddies Updating Your Buddy List Blocking and Unblocking Your Buddies Integrating With Microsoft Live Communications ServerTo add or delete a contact from your buddy status list To block or unblock a contact from your buddy list Using the Advanced Features of Your Phone Broadcasting Messages Using Push-to-Talk and Group Paging Push-to-Talk ModeSending and Receiving PTT Broadcasts To send a PTT broadcast Timesaver Sending a PTT Broadcast to the Default Channel Receiving PTT Broadcasts Changing Where Broadcasts are Played Adjusting the Volume of PTT BroadcastsReplying to PTT Broadcasts Ending PTT Broadcasts Updating the Default Channel Updating Channel SubscriptionsAllowing PTT Broadcasts to Play During Active Calls Sending and Receiving Pages Group Paging ModeSending Pages To send a Receiving Pages Timesaver Sending a Group Page to the Default Paging Group Adjusting the Volume of Pages Changing Where Pages are PlayedUpdating the Default Paging Group Allowing Pages to Play During Active Calls Updating Paging Group Subscriptions To update your phone’s configuration Updating Your Phone’s ConfigurationRestarting Your Phone To restart the phonePage To configure the time and date Customizing Your PhoneChanging the Time and Date Display Changing the Backlight Select Settings Basic Backlight IntensityChanging the Backlight Brightness To modify the backlight intensity Changing the Backlight Timeout Changing the Language Select Settings Basic Preferences Directory searchSaving the Contact Directory Search Filter To change the language User Tip Contact Directory Reconfiguration Page Power and Startup Issues Troubleshooting Your Phone Controls Access to Screen and Systems There is no dial tone Calling Display Service Unavailable message displays on the screen Testing Phone Hardware AudioProductivity Suite SoundPoint IP 32x/33x User Guide Polycom UC Software Menu System SoundPoint IP 32x/33x User Guide Polycom UC Software Menu System SoundPoint IP 32x/33x User Guide Safety Notices Safety and Compliance Warranty Exclusive Russian Compliance Grant of License End-User License Agreement for Polycom Software Support Services Termination Limitation of Liability USA