Answering Calls, Answering When Not in Another Call | Polycom 32x

SoundPoint IP 32x/33x User Guide

Your phone displays the active incoming call on the screen. You can access inactive calls (calls on hold, or incoming calls that you don’t immediately answer) by pressing the right arrow key.

The following figure shows one active call and one on hold for Line 1.

Your phone distributes incoming calls for lines that have multiple Line Keys evenly across the two Line Keys.

To display and access the calls on another Line Key, press the appropriate Line Key. When you press the Line Key, the first call on hold in the inactive call group for that Line Key will automatically resume.

Line Keys have a status indicator that can be:

•Solid green—Indicating an active call is in progress.

•Fast flashing green—Indicating there is an Incoming (ringing) call.

•Flashing green—Indicating the call is held by the other party.

•Flashing red—Indicating the call is on hold.

•Solid red—Indicating the line is busy remotely (shared lines only).

This section provides the following instructions:

•Answering Calls

•Placing Calls

•Ending Calls

•Using a Headset

Answering Calls

By default, all incoming calls display on the screen. The Line Key status indicator associated with the call flashes green.

User Tip: Answering Calls While Your Phone is Locked

If your phone is locked, see Locking and Unlocking Your Phone for information on answering calls when your phone in locked.

Answering When Not in Another Call

When you’re not in another call, you can answer a call in three ways:

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Polycom 32x manual Answering When Not in Another Call, User Tip Answering Calls While Your Phone is Locked

Contents

Polycom SoundPoint IP 32x/33x User Guide Trademark Information Patent InformationDisclaimer Copyright Notice Contents Alternating Between Handset, Headset, and Speakerphone Using the Advanced Features of Your Phone Customizing Your Phone Introduction About This GuideWho Should Read This Guide? How This Guide is Organized What’s New in This Guide Conventions Used in This Guide Following typographic conventions are used in this guide Customer Feedback Recommended ReferencesGetting Help and Support Getting Started with Your Phone Introducing Phone Components Understanding the Phone Keypad Getting Started with Your Phone What Displays on the Screen? Phone Icons Navigating Menus, Lists, and Fields Timesaver Page Up and Page Down Shortcuts Entering Data and Editing Fields User Tip Entering Special Characters Web Info Registering Standalone Phones Troubleshooting Phone IssuesRegistering the Phone Using the Polycom Web Configuration Utility To access the Web Configuration Utility for your phone Using Your Phone Calling and Answering User Tip Answering Calls While Your Phone is Locked Answering When Not in Another CallAnswering Calls Answering When in Another Call To answer a call using the handsetTo answer a call using Handsfree Speakerphone mode To answer a call using the headset SoundPoint IP 32x/33x User Guide Answering Calls When the Phone has Multiple Call Appearances Placing Calls Calling Using the Handset To place a call using the handset Calling Using the Speakerphone Calling Using a HeadsetTo place a call using Handsfree Speakerphone mode To place a call using a headset Calling Using the Dial Key Ending CallsCalling from Directories Calling by Speed Dialing Using a Headset Enabling Headset Memory ModeTroubleshooting Dealing with Electrostatic Discharge Timesaver Quickly Ending a Call Using Electronic Hookswitch To enable Headset Memory ModeSelect Settings Basic Preferences Headset Headset Memory To activate Headset Memory Mode User Tip Anwering a Call when Silent Ringing is Enabled Ignoring Incoming CallsRejecting Incoming Calls To ignore a call During Calls Alternating Between Handset, Headset, and SpeakerphoneHolding and Resuming Calls User Tip Muting Yourself During a Conference Performing a Consultative Transfer Transferring CallsHandling Multiple Calls on Hold To perform a blind transfer Performing a Blind TransferTo perform a consultative transfer Setting Up Conferences To set up a conference call using the Conf soft keyHosting Conference Calls User Tip Dialing a Phone Number Ending Conference Calls Splitting Conference CallsHolding and Resuming Conference Calls To enable call forwarding to another party Changing the Way Calls Are AnsweredForwarding All Calls to Another Party To end a conference call To disable call forwarding Rejecting Calls from a Contact Temporarily Refusing All Calls Do Not Disturb Troubleshooting I Can’t Reject Calls on a Shared LineDiverting Calls from a Contact to Another Party To divert incoming calls from a contact to a third party Working with Call Lists Multiple Lines and Do Not Disturb User Tip Shortcuts to Call Lists Managing Call ListsTo manage the listed calls Adding Contacts to Your Contact Directory Working with Your Contact DirectorySearching Your Contact Directory User Tip Adding the First Contact Adding Contacts ManuallyTo add a contact manually Adding Contacts from Call Lists To add a contact from a call list User Tip Verifying Contacts or Adding More Information To update a contactUpdating Your Contact Directory Timesaver Quickly Updating Contacts Deleting Contacts from Your Contact DirectoryTo delete a contact from the local contact directory Working with Your Corporate Directory Searching Your Corporate Directory See Searching Your Corporate Directory Controlling What is Heard Select Settings Basic Ring TypeChanging the Ring Tone Changing the Ring Tone for Your Phone Changing the Speaker Volume Changing the Ringer VolumeChoosing Where You Hear Sound Effects Setting Ring Tones for Contacts Managing Speed Dials To assign a new speed dial key Assigning Speed Dial IndexesTo add or edit a speed dial index for an existing contact Accessing Voicemail Timesaver Quickly Accessing VoicemailTo listen to voice messages User Tip Assigning Speed Dial Index Values Working with Multiple and Shared Lines Supporting Multiple LinesSupporting Multiple Line Keys Per Line Supporting Multiple Call Appearances Supporting Shared Lines Locking and Unlocking Your Phone About Your User Password To change your user passwordLocking and Unlocking Your Phone To lock your phone Default setting is Allow ringing when locked Calling and Answering from a Locked PhoneTo unlock your phone To call an authorized number from a locked phone Logging Into Phones To answer a call on a locked phone Logging In and Out of a Phone To log in to a phone To log out of a phone Changing Your User Password Placing Calls from Phones that are in the Logged Out State Using Your Phone Page SIP-B Automatic Call Distribution Using the Advanced Features of Your PhoneTroubleshooting I Can’t Access Automatic Call Distribution Setting ACD Agent Availability Logging Into and Out of ACD Using Buddy Lists Updating Your Presence SettingsManaging Buddies Updating Your Buddy List Integrating With Microsoft Live Communications Server Blocking and Unblocking Your BuddiesTo add or delete a contact from your buddy status list To block or unblock a contact from your buddy list Using the Advanced Features of Your Phone Sending and Receiving PTT Broadcasts Broadcasting Messages Using Push-to-Talk and Group PagingPush-to-Talk Mode Timesaver Sending a PTT Broadcast to the Default Channel To send a PTT broadcast Receiving PTT Broadcasts Adjusting the Volume of PTT Broadcasts Changing Where Broadcasts are PlayedReplying to PTT Broadcasts Ending PTT Broadcasts Allowing PTT Broadcasts to Play During Active Calls Updating the Default ChannelUpdating Channel Subscriptions Group Paging Mode Sending and Receiving PagesSending Pages To send a Timesaver Sending a Group Page to the Default Paging Group Receiving Pages Updating the Default Paging Group Adjusting the Volume of PagesChanging Where Pages are Played Updating Paging Group Subscriptions Allowing Pages to Play During Active Calls Updating Your Phone’s Configuration To update your phone’s configurationRestarting Your Phone To restart the phonePage Changing the Time and Date Display To configure the time and dateCustomizing Your Phone Select Settings Basic Backlight Intensity Changing the BacklightChanging the Backlight Brightness To modify the backlight intensity Changing the Backlight Timeout Select Settings Basic Preferences Directory search Changing the LanguageSaving the Contact Directory Search Filter To change the language User Tip Contact Directory Reconfiguration Page Troubleshooting Your Phone Power and Startup Issues Access to Screen and Systems Controls Calling There is no dial tone Service Unavailable message displays on the screen Display Productivity Suite Testing Phone HardwareAudio SoundPoint IP 32x/33x User Guide Polycom UC Software Menu System SoundPoint IP 32x/33x User Guide Polycom UC Software Menu System SoundPoint IP 32x/33x User Guide Safety Notices Warranty Exclusive Safety and Compliance Russian Compliance End-User License Agreement for Polycom Software Grant of License Support Services Termination Limitation of Liability USA