Using the Advanced Features of Your Phone | Polycom 32x specs

Chapter 3: Using the Advanced Features of Your Phone

This chapter shows you how to use the advanced features on your Polycom® SoundPoint® IP 32x/33x phone. The topics include:

•SIP-B Automatic Call Distribution

•Using Buddy Lists

•Broadcasting Messages Using Push-to-Talk and Group Paging

•Updating Your Phone’s Configuration

•Restarting Your Phone

To read about the phone’s basic features, see Using Your Phone. To customize your phone, see Customizing Your Phone.

If you require additional information or assistance with your new phone, contact your system administrator.

SIP-B Automatic Call Distribution

Automatic call distribution (ACD) systems enable incoming phone calls to direct to a person who is able to talk at the earliest opportunity.

Troubleshooting: I Can’t Access Automatic Call Distribution

ACD is not available on all call servers. For more information, contact your system administrator.

The phone allows:

•ACD login and logout

•ACD agent available and unavailable

When ACD is enabled on your phone, the line icon displays. This is the default setting. No calls will be directed to your phone.

After you log in, the line icon changes to . You are now considered available and calls will be directed to your phone.

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Polycom 32x manual Using the Advanced Features of Your Phone, SIP-B Automatic Call Distribution

Contents

Polycom SoundPoint IP 32x/33x User Guide Copyright Notice Trademark InformationPatent Information Disclaimer Contents Alternating Between Handset, Headset, and Speakerphone Using the Advanced Features of Your Phone Customizing Your Phone How This Guide is Organized IntroductionAbout This Guide Who Should Read This Guide? Conventions Used in This Guide What’s New in This Guide Following typographic conventions are used in this guide Recommended References Getting Help and SupportCustomer Feedback Getting Started with Your Phone Understanding the Phone Keypad Introducing Phone Components Getting Started with Your Phone Phone Icons What Displays on the Screen? Timesaver Page Up and Page Down Shortcuts Navigating Menus, Lists, and Fields User Tip Entering Special Characters Entering Data and Editing Fields Troubleshooting Phone Issues Registering the PhoneWeb Info Registering Standalone Phones To access the Web Configuration Utility for your phone Using the Polycom Web Configuration Utility Calling and Answering Using Your Phone Answering When Not in Another Call Answering CallsUser Tip Answering Calls While Your Phone is Locked To answer a call using the headset Answering When in Another CallTo answer a call using the handset To answer a call using Handsfree Speakerphone mode SoundPoint IP 32x/33x User Guide Placing Calls Answering Calls When the Phone has Multiple Call Appearances To place a call using the handset Calling Using the Handset To place a call using a headset Calling Using the SpeakerphoneCalling Using a Headset To place a call using Handsfree Speakerphone mode Calling by Speed Dialing Calling Using the Dial KeyEnding Calls Calling from Directories Timesaver Quickly Ending a Call Using a HeadsetEnabling Headset Memory Mode Troubleshooting Dealing with Electrostatic Discharge To activate Headset Memory Mode Using Electronic HookswitchTo enable Headset Memory Mode Select Settings Basic Preferences Headset Headset Memory To ignore a call User Tip Anwering a Call when Silent Ringing is EnabledIgnoring Incoming Calls Rejecting Incoming Calls User Tip Muting Yourself During a Conference During CallsAlternating Between Handset, Headset, and Speakerphone Holding and Resuming Calls Transferring Calls Handling Multiple Calls on HoldPerforming a Consultative Transfer Performing a Blind Transfer To perform a consultative transferTo perform a blind transfer User Tip Dialing a Phone Number Setting Up ConferencesTo set up a conference call using the Conf soft key Hosting Conference Calls Splitting Conference Calls Holding and Resuming Conference CallsEnding Conference Calls To end a conference call To enable call forwarding to another partyChanging the Way Calls Are Answered Forwarding All Calls to Another Party Rejecting Calls from a Contact To disable call forwarding To divert incoming calls from a contact to a third party Temporarily Refusing All Calls Do Not DisturbTroubleshooting I Can’t Reject Calls on a Shared Line Diverting Calls from a Contact to Another Party Multiple Lines and Do Not Disturb Working with Call Lists Managing Call Lists To manage the listed callsUser Tip Shortcuts to Call Lists Working with Your Contact Directory Searching Your Contact DirectoryAdding Contacts to Your Contact Directory Adding Contacts Manually To add a contact manuallyUser Tip Adding the First Contact To add a contact from a call list Adding Contacts from Call Lists To update a contact Updating Your Contact DirectoryUser Tip Verifying Contacts or Adding More Information Deleting Contacts from Your Contact Directory To delete a contact from the local contact directoryTimesaver Quickly Updating Contacts Searching Your Corporate Directory Working with Your Corporate Directory See Searching Your Corporate Directory Changing the Ring Tone for Your Phone Controlling What is HeardSelect Settings Basic Ring Type Changing the Ring Tone Setting Ring Tones for Contacts Changing the Speaker VolumeChanging the Ringer Volume Choosing Where You Hear Sound Effects Managing Speed Dials Assigning Speed Dial Indexes To add or edit a speed dial index for an existing contactTo assign a new speed dial key User Tip Assigning Speed Dial Index Values Accessing VoicemailTimesaver Quickly Accessing Voicemail To listen to voice messages Supporting Multiple Call Appearances Working with Multiple and Shared LinesSupporting Multiple Lines Supporting Multiple Line Keys Per Line Supporting Shared Lines Locking and Unlocking Your Phone To lock your phone About Your User PasswordTo change your user password Locking and Unlocking Your Phone To call an authorized number from a locked phone Default setting is Allow ringing when lockedCalling and Answering from a Locked Phone To unlock your phone To answer a call on a locked phone Logging Into Phones To log in to a phone Logging In and Out of a Phone To log out of a phone Placing Calls from Phones that are in the Logged Out State Changing Your User Password Using Your Phone Page Using the Advanced Features of Your Phone Troubleshooting I Can’t Access Automatic Call DistributionSIP-B Automatic Call Distribution Logging Into and Out of ACD Setting ACD Agent Availability Updating Your Buddy List Using Buddy ListsUpdating Your Presence Settings Managing Buddies To block or unblock a contact from your buddy list Integrating With Microsoft Live Communications ServerBlocking and Unblocking Your Buddies To add or delete a contact from your buddy status list Using the Advanced Features of Your Phone Broadcasting Messages Using Push-to-Talk and Group Paging Push-to-Talk ModeSending and Receiving PTT Broadcasts To send a PTT broadcast Timesaver Sending a PTT Broadcast to the Default Channel Receiving PTT Broadcasts Ending PTT Broadcasts Adjusting the Volume of PTT BroadcastsChanging Where Broadcasts are Played Replying to PTT Broadcasts Updating the Default Channel Updating Channel SubscriptionsAllowing PTT Broadcasts to Play During Active Calls To send a Group Paging ModeSending and Receiving Pages Sending Pages Receiving Pages Timesaver Sending a Group Page to the Default Paging Group Adjusting the Volume of Pages Changing Where Pages are PlayedUpdating the Default Paging Group Allowing Pages to Play During Active Calls Updating Paging Group Subscriptions To restart the phone Updating Your Phone’s ConfigurationTo update your phone’s configuration Restarting Your PhonePage To configure the time and date Customizing Your PhoneChanging the Time and Date Display To modify the backlight intensity Select Settings Basic Backlight IntensityChanging the Backlight Changing the Backlight Brightness Changing the Backlight Timeout To change the language Select Settings Basic Preferences Directory searchChanging the Language Saving the Contact Directory Search Filter User Tip Contact Directory Reconfiguration Page Power and Startup Issues Troubleshooting Your Phone Controls Access to Screen and Systems There is no dial tone Calling Display Service Unavailable message displays on the screen Testing Phone Hardware AudioProductivity Suite SoundPoint IP 32x/33x User Guide Polycom UC Software Menu System SoundPoint IP 32x/33x User Guide Polycom UC Software Menu System SoundPoint IP 32x/33x User Guide Safety Notices Safety and Compliance Warranty Exclusive Russian Compliance Grant of License End-User License Agreement for Polycom Software Support Services Termination Limitation of Liability USA