Recommended References, Getting Help and Support | Polycom 32x

SoundPoint IP 32x/33x User Guide

Recommended References

You can find all referenced Technical Notifications on the Polycom Support Web site at

http://support.polycom.com/PolycomService/support/us/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pub.html

You can find all Polycom phone documentation on the Polycom Support Web site at

http://support.polycom.com/voice/

For other references, look for the Web Info icon:

Getting Help and Support

The following related documents for SoundPoint IP 32x/33x phones are available:

•Quick Start Guides, which describe how to assemble phone

•Quick User Guides, which describe the basic phone features

•User Guides, which describe both basic and advanced phone features

•Technical Notifications, which describe workarounds to existing issues and provide expanded descriptions and examples

Customer Feedback

We are constantly working to improve the quality of our documentation, and we would appreciate your feedback. Please send email to VoiceDocumentationFeedback@polycom.com.

For support or service, please contact your Polycom reseller or visit support.polycom.com for software downloads, product document, product licenses, troubleshooting tips, service requests, and more.

Polycom recommends that you record the phone model numbers, software (both the Updater and UC Software), and partner platform for future reference.

Phone models:

Updater version:

UC Software version:

Partner Platform:

x

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Polycom 32x manual Recommended References, Getting Help and Support, Customer Feedback

Contents

Polycom SoundPoint IP 32x/33x User Guide Disclaimer Trademark InformationPatent Information Copyright Notice Contents Alternating Between Handset, Headset, and Speakerphone Using the Advanced Features of Your Phone Customizing Your Phone Who Should Read This Guide? IntroductionAbout This Guide How This Guide is Organized What’s New in This Guide Conventions Used in This Guide Following typographic conventions are used in this guide Getting Help and Support Recommended ReferencesCustomer Feedback Getting Started with Your Phone Introducing Phone Components Understanding the Phone Keypad Getting Started with Your Phone What Displays on the Screen? Phone Icons Navigating Menus, Lists, and Fields Timesaver Page Up and Page Down Shortcuts Entering Data and Editing Fields User Tip Entering Special Characters Registering the Phone Troubleshooting Phone IssuesWeb Info Registering Standalone Phones Using the Polycom Web Configuration Utility To access the Web Configuration Utility for your phone Using Your Phone Calling and Answering Answering Calls Answering When Not in Another CallUser Tip Answering Calls While Your Phone is Locked To answer a call using Handsfree Speakerphone mode Answering When in Another CallTo answer a call using the handset To answer a call using the headset SoundPoint IP 32x/33x User Guide Answering Calls When the Phone has Multiple Call Appearances Placing Calls Calling Using the Handset To place a call using the handset To place a call using Handsfree Speakerphone mode Calling Using the SpeakerphoneCalling Using a Headset To place a call using a headset Calling from Directories Calling Using the Dial KeyEnding Calls Calling by Speed Dialing Troubleshooting Dealing with Electrostatic Discharge Using a HeadsetEnabling Headset Memory Mode Timesaver Quickly Ending a Call Select Settings Basic Preferences Headset Headset Memory Using Electronic HookswitchTo enable Headset Memory Mode To activate Headset Memory Mode Rejecting Incoming Calls User Tip Anwering a Call when Silent Ringing is EnabledIgnoring Incoming Calls To ignore a call Holding and Resuming Calls During CallsAlternating Between Handset, Headset, and Speakerphone User Tip Muting Yourself During a Conference Handling Multiple Calls on Hold Transferring CallsPerforming a Consultative Transfer To perform a consultative transfer Performing a Blind TransferTo perform a blind transfer Hosting Conference Calls Setting Up ConferencesTo set up a conference call using the Conf soft key User Tip Dialing a Phone Number Holding and Resuming Conference Calls Splitting Conference CallsEnding Conference Calls Forwarding All Calls to Another Party To enable call forwarding to another partyChanging the Way Calls Are Answered To end a conference call To disable call forwarding Rejecting Calls from a Contact Diverting Calls from a Contact to Another Party Temporarily Refusing All Calls Do Not DisturbTroubleshooting I Can’t Reject Calls on a Shared Line To divert incoming calls from a contact to a third party Working with Call Lists Multiple Lines and Do Not Disturb To manage the listed calls Managing Call ListsUser Tip Shortcuts to Call Lists Searching Your Contact Directory Working with Your Contact DirectoryAdding Contacts to Your Contact Directory To add a contact manually Adding Contacts ManuallyUser Tip Adding the First Contact Adding Contacts from Call Lists To add a contact from a call list Updating Your Contact Directory To update a contactUser Tip Verifying Contacts or Adding More Information To delete a contact from the local contact directory Deleting Contacts from Your Contact DirectoryTimesaver Quickly Updating Contacts Working with Your Corporate Directory Searching Your Corporate Directory See Searching Your Corporate Directory Changing the Ring Tone Controlling What is HeardSelect Settings Basic Ring Type Changing the Ring Tone for Your Phone Choosing Where You Hear Sound Effects Changing the Speaker VolumeChanging the Ringer Volume Setting Ring Tones for Contacts Managing Speed Dials To add or edit a speed dial index for an existing contact Assigning Speed Dial IndexesTo assign a new speed dial key To listen to voice messages Accessing VoicemailTimesaver Quickly Accessing Voicemail User Tip Assigning Speed Dial Index Values Supporting Multiple Line Keys Per Line Working with Multiple and Shared LinesSupporting Multiple Lines Supporting Multiple Call Appearances Supporting Shared Lines Locking and Unlocking Your Phone Locking and Unlocking Your Phone About Your User PasswordTo change your user password To lock your phone To unlock your phone Default setting is Allow ringing when lockedCalling and Answering from a Locked Phone To call an authorized number from a locked phone Logging Into Phones To answer a call on a locked phone Logging In and Out of a Phone To log in to a phone To log out of a phone Changing Your User Password Placing Calls from Phones that are in the Logged Out State Using Your Phone Page Troubleshooting I Can’t Access Automatic Call Distribution Using the Advanced Features of Your PhoneSIP-B Automatic Call Distribution Setting ACD Agent Availability Logging Into and Out of ACD Managing Buddies Using Buddy ListsUpdating Your Presence Settings Updating Your Buddy List To add or delete a contact from your buddy status list Integrating With Microsoft Live Communications ServerBlocking and Unblocking Your Buddies To block or unblock a contact from your buddy list Using the Advanced Features of Your Phone Push-to-Talk Mode Broadcasting Messages Using Push-to-Talk and Group PagingSending and Receiving PTT Broadcasts Timesaver Sending a PTT Broadcast to the Default Channel To send a PTT broadcast Receiving PTT Broadcasts Replying to PTT Broadcasts Adjusting the Volume of PTT BroadcastsChanging Where Broadcasts are Played Ending PTT Broadcasts Updating Channel Subscriptions Updating the Default ChannelAllowing PTT Broadcasts to Play During Active Calls Sending Pages Group Paging ModeSending and Receiving Pages To send a Timesaver Sending a Group Page to the Default Paging Group Receiving Pages Changing Where Pages are Played Adjusting the Volume of PagesUpdating the Default Paging Group Updating Paging Group Subscriptions Allowing Pages to Play During Active Calls Restarting Your Phone Updating Your Phone’s ConfigurationTo update your phone’s configuration To restart the phonePage Customizing Your Phone To configure the time and dateChanging the Time and Date Display Changing the Backlight Brightness Select Settings Basic Backlight IntensityChanging the Backlight To modify the backlight intensity Changing the Backlight Timeout Saving the Contact Directory Search Filter Select Settings Basic Preferences Directory searchChanging the Language To change the language User Tip Contact Directory Reconfiguration Page Troubleshooting Your Phone Power and Startup Issues Access to Screen and Systems Controls Calling There is no dial tone Service Unavailable message displays on the screen Display Audio Testing Phone HardwareProductivity Suite SoundPoint IP 32x/33x User Guide Polycom UC Software Menu System SoundPoint IP 32x/33x User Guide Polycom UC Software Menu System SoundPoint IP 32x/33x User Guide Safety Notices Warranty Exclusive Safety and Compliance Russian Compliance End-User License Agreement for Polycom Software Grant of License Support Services Termination Limitation of Liability USA