SoundPoint IP 32x/33x User Guide
•If your phone is configured for multiple Line Keys per line:
○The second call will cause a call waiting tone to be played, the second Line Key indicator to fast flash green, and an incoming call icon displays. The call waiting prompt identifying the incoming caller appears for 10 seconds only. You can ignore, answer, or reject the call. (The Reject soft key on private lines only.)
•If your phone is configured for shared lines:
○The second call will cause a call waiting tone to be played, the second Line Key indicator to fast flash green, and an incoming call icon appears on the second Line Key. The call waiting prompt identifying the incoming caller displays for 10 seconds.
To answer an incoming call on a line configured for a single Line Key:
1Press the Hold key to place the original call on hold.
Soft key labels are updated on the display showing Ignore, Answer, and Reject.
2Answer the incoming call.
The soft key labels are refreshed and the original call remains on hold.
Note: Using These Procedures
Use these procedures after the call prompt disappears. The call waiting prompt interrupts the active call for 10 seconds, where the incoming call can be immediately dealt with.
To answer an incoming call on a line configured for multiple Line Keys:
•Do one of the following steps:
○Answer the call by pressing the Line Key associated with the incoming call. The original call is put on hold and the incoming call is answered.
○Press the Hold key to put the original call on hold.
Soft key labels are updated on the display showing Ignore, Answer, and Reject. Answer the incoming call.
The soft key labels are refreshed and the original call remains on hold.
Answering a call on shared line is no different than on private line, except that there is no Reject soft key and another person on the shared line may answer the call.
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