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Polycom 32x manual Audio, Productivity Suite, Testing Phone Hardware

Models: 32x

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Chapter 5: Troubleshooting Your Phone

Audio

Table 5-6: Audio Issues

There is no audio on the headset

If there is no audio on your headset, the connections may not be correct. Do one of the following:

•Ensure the headset is plugged into the jack marked Headset at the side of the phone.

•Ensure the headset amplifier (if present) is turned on and/or adjust the volume). If the amplifier uses batteries, ensure they are fully charged.

•Ensure that you have not picked up the handset.

There are audio or echo issues

If you experience echo issues:

•Press the Menu key, then select Settings > Basic > Preferences > Headset > Echo Cancellation.

•Using the arrow keys, select Enabled, and then press the Select soft key.

•Contact your system administrator or telephony provider.

Productivity Suite

Table 5-7: Productivity Suite Issues

One of the following features is not available on the phone:

•Corporate Directory

•Conference Management

Your system administrator must enable Corporate Directory and Conference Management support. If you cannot access any of the features, contact your system administrator.

Testing Phone Hardware

Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. From the diagnostics menu, you can test your phone’s microphones, speaker, handset, third- party headset (if present), keypad mappings, and LCD display. See your system administrator for instructions on how to perform these tests.

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Polycom 32x manual Audio, Productivity Suite, Testing Phone Hardware

Contents

Polycom SoundPoint IP 32x/33x User Guide Patent Information Trademark InformationDisclaimer Copyright NoticeContents Alternating Between Handset, Headset, and Speakerphone Using the Advanced Features of Your Phone Customizing Your Phone About This Guide IntroductionWho Should Read This Guide? How This Guide is OrganizedConventions Used in This Guide What’s New in This GuideFollowing typographic conventions are used in this guide Customer Feedback Recommended ReferencesGetting Help and Support Getting Started with Your Phone Understanding the Phone Keypad Introducing Phone ComponentsGetting Started with Your Phone Phone Icons What Displays on the Screen?Timesaver Page Up and Page Down Shortcuts Navigating Menus, Lists, and FieldsUser Tip Entering Special Characters Entering Data and Editing FieldsWeb Info Registering Standalone Phones Troubleshooting Phone IssuesRegistering the Phone To access the Web Configuration Utility for your phone Using the Polycom Web Configuration UtilityCalling and Answering Using Your PhoneUser Tip Answering Calls While Your Phone is Locked Answering When Not in Another CallAnswering Calls To answer a call using the handset Answering When in Another CallTo answer a call using Handsfree Speakerphone mode To answer a call using the headsetSoundPoint IP 32x/33x User Guide Placing Calls Answering Calls When the Phone has Multiple Call AppearancesTo place a call using the handset Calling Using the HandsetCalling Using a Headset Calling Using the SpeakerphoneTo place a call using Handsfree Speakerphone mode To place a call using a headsetEnding Calls Calling Using the Dial KeyCalling from Directories Calling by Speed DialingEnabling Headset Memory Mode Using a HeadsetTroubleshooting Dealing with Electrostatic Discharge Timesaver Quickly Ending a CallTo enable Headset Memory Mode Using Electronic HookswitchSelect Settings Basic Preferences Headset Headset Memory To activate Headset Memory ModeIgnoring Incoming Calls User Tip Anwering a Call when Silent Ringing is EnabledRejecting Incoming Calls To ignore a callAlternating Between Handset, Headset, and Speakerphone During CallsHolding and Resuming Calls User Tip Muting Yourself During a ConferencePerforming a Consultative Transfer Transferring CallsHandling Multiple Calls on Hold To perform a blind transfer Performing a Blind TransferTo perform a consultative transfer To set up a conference call using the Conf soft key Setting Up ConferencesHosting Conference Calls User Tip Dialing a Phone NumberEnding Conference Calls Splitting Conference CallsHolding and Resuming Conference Calls Changing the Way Calls Are Answered To enable call forwarding to another partyForwarding All Calls to Another Party To end a conference callRejecting Calls from a Contact To disable call forwardingTroubleshooting I Can’t Reject Calls on a Shared Line Temporarily Refusing All Calls Do Not DisturbDiverting Calls from a Contact to Another Party To divert incoming calls from a contact to a third partyMultiple Lines and Do Not Disturb Working with Call ListsUser Tip Shortcuts to Call Lists Managing Call ListsTo manage the listed calls Adding Contacts to Your Contact Directory Working with Your Contact DirectorySearching Your Contact Directory User Tip Adding the First Contact Adding Contacts ManuallyTo add a contact manually To add a contact from a call list Adding Contacts from Call ListsUser Tip Verifying Contacts or Adding More Information To update a contactUpdating Your Contact Directory Timesaver Quickly Updating Contacts Deleting Contacts from Your Contact DirectoryTo delete a contact from the local contact directory Searching Your Corporate Directory Working with Your Corporate DirectorySee Searching Your Corporate Directory Select Settings Basic Ring Type Controlling What is HeardChanging the Ring Tone Changing the Ring Tone for Your PhoneChanging the Ringer Volume Changing the Speaker VolumeChoosing Where You Hear Sound Effects Setting Ring Tones for ContactsManaging Speed Dials To assign a new speed dial key Assigning Speed Dial IndexesTo add or edit a speed dial index for an existing contact Timesaver Quickly Accessing Voicemail Accessing VoicemailTo listen to voice messages User Tip Assigning Speed Dial Index ValuesSupporting Multiple Lines Working with Multiple and Shared LinesSupporting Multiple Line Keys Per Line Supporting Multiple Call AppearancesSupporting Shared Lines Locking and Unlocking Your Phone To change your user password About Your User PasswordLocking and Unlocking Your Phone To lock your phoneCalling and Answering from a Locked Phone Default setting is Allow ringing when lockedTo unlock your phone To call an authorized number from a locked phoneTo answer a call on a locked phone Logging Into PhonesTo log in to a phone Logging In and Out of a PhoneTo log out of a phone Placing Calls from Phones that are in the Logged Out State Changing Your User PasswordUsing Your Phone Page SIP-B Automatic Call Distribution Using the Advanced Features of Your PhoneTroubleshooting I Can’t Access Automatic Call Distribution Logging Into and Out of ACD Setting ACD Agent AvailabilityUpdating Your Presence Settings Using Buddy ListsManaging Buddies Updating Your Buddy ListBlocking and Unblocking Your Buddies Integrating With Microsoft Live Communications ServerTo add or delete a contact from your buddy status list To block or unblock a contact from your buddy listUsing the Advanced Features of Your Phone Sending and Receiving PTT Broadcasts Broadcasting Messages Using Push-to-Talk and Group PagingPush-to-Talk Mode To send a PTT broadcast Timesaver Sending a PTT Broadcast to the Default ChannelReceiving PTT Broadcasts Changing Where Broadcasts are Played Adjusting the Volume of PTT BroadcastsReplying to PTT Broadcasts Ending PTT BroadcastsAllowing PTT Broadcasts to Play During Active Calls Updating the Default ChannelUpdating Channel Subscriptions Sending and Receiving Pages Group Paging ModeSending Pages To send aReceiving Pages Timesaver Sending a Group Page to the Default Paging GroupUpdating the Default Paging Group Adjusting the Volume of PagesChanging Where Pages are Played Allowing Pages to Play During Active Calls Updating Paging Group SubscriptionsTo update your phone’s configuration Updating Your Phone’s ConfigurationRestarting Your Phone To restart the phonePage Changing the Time and Date Display To configure the time and dateCustomizing Your Phone Changing the Backlight Select Settings Basic Backlight IntensityChanging the Backlight Brightness To modify the backlight intensityChanging the Backlight Timeout Changing the Language Select Settings Basic Preferences Directory searchSaving the Contact Directory Search Filter To change the languageUser Tip Contact Directory Reconfiguration Page Power and Startup Issues Troubleshooting Your PhoneControls Access to Screen and SystemsThere is no dial tone CallingDisplay Service Unavailable message displays on the screenProductivity Suite Testing Phone HardwareAudio SoundPoint IP 32x/33x User Guide Polycom UC Software Menu System SoundPoint IP 32x/33x User Guide Polycom UC Software Menu System SoundPoint IP 32x/33x User Guide Safety Notices Safety and Compliance Warranty ExclusiveRussian Compliance Grant of License End-User License Agreement for Polycom SoftwareSupport Services Termination Limitation of Liability USA