SoundPoint IP 32x/33x User Guide | Polycom manual

SoundPoint IP 32x/33x User Guide

To test your phone hardware, press the Menu key, and navigate to Status > Diagnostics >

Test Hardware. From the Test Hardware menu, you can select Audio Diagnostics, Keypad Diagnostics, Display Diagnostics, or LED Diagnostics.

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Polycom manual SoundPoint IP 32x/33x User Guide

Contents

Polycom SoundPoint IP 32x/33x User Guide Disclaimer Trademark InformationPatent Information Copyright Notice Contents Alternating Between Handset, Headset, and Speakerphone Using the Advanced Features of Your Phone Customizing Your Phone Who Should Read This Guide? IntroductionAbout This Guide How This Guide is Organized What’s New in This Guide Conventions Used in This Guide Following typographic conventions are used in this guide Recommended References Getting Help and SupportCustomer Feedback Getting Started with Your Phone Introducing Phone Components Understanding the Phone Keypad Getting Started with Your Phone What Displays on the Screen? Phone Icons Navigating Menus, Lists, and Fields Timesaver Page Up and Page Down Shortcuts Entering Data and Editing Fields User Tip Entering Special Characters Troubleshooting Phone Issues Registering the PhoneWeb Info Registering Standalone Phones Using the Polycom Web Configuration Utility To access the Web Configuration Utility for your phone Using Your Phone Calling and Answering Answering When Not in Another Call Answering CallsUser Tip Answering Calls While Your Phone is Locked To answer a call using Handsfree Speakerphone mode Answering When in Another CallTo answer a call using the handset To answer a call using the headset SoundPoint IP 32x/33x User Guide Answering Calls When the Phone has Multiple Call Appearances Placing Calls Calling Using the Handset To place a call using the handset To place a call using Handsfree Speakerphone mode Calling Using the SpeakerphoneCalling Using a Headset To place a call using a headset Calling from Directories Calling Using the Dial KeyEnding Calls Calling by Speed Dialing Troubleshooting Dealing with Electrostatic Discharge Using a HeadsetEnabling Headset Memory Mode Timesaver Quickly Ending a Call Select Settings Basic Preferences Headset Headset Memory Using Electronic HookswitchTo enable Headset Memory Mode To activate Headset Memory Mode Rejecting Incoming Calls User Tip Anwering a Call when Silent Ringing is EnabledIgnoring Incoming Calls To ignore a call Holding and Resuming Calls During CallsAlternating Between Handset, Headset, and Speakerphone User Tip Muting Yourself During a Conference Transferring Calls Handling Multiple Calls on HoldPerforming a Consultative Transfer Performing a Blind Transfer To perform a consultative transferTo perform a blind transfer Hosting Conference Calls Setting Up ConferencesTo set up a conference call using the Conf soft key User Tip Dialing a Phone Number Splitting Conference Calls Holding and Resuming Conference CallsEnding Conference Calls Forwarding All Calls to Another Party To enable call forwarding to another partyChanging the Way Calls Are Answered To end a conference call To disable call forwarding Rejecting Calls from a Contact Diverting Calls from a Contact to Another Party Temporarily Refusing All Calls Do Not DisturbTroubleshooting I Can’t Reject Calls on a Shared Line To divert incoming calls from a contact to a third party Working with Call Lists Multiple Lines and Do Not Disturb Managing Call Lists To manage the listed callsUser Tip Shortcuts to Call Lists Working with Your Contact Directory Searching Your Contact DirectoryAdding Contacts to Your Contact Directory Adding Contacts Manually To add a contact manuallyUser Tip Adding the First Contact Adding Contacts from Call Lists To add a contact from a call list To update a contact Updating Your Contact DirectoryUser Tip Verifying Contacts or Adding More Information Deleting Contacts from Your Contact Directory To delete a contact from the local contact directoryTimesaver Quickly Updating Contacts Working with Your Corporate Directory Searching Your Corporate Directory See Searching Your Corporate Directory Changing the Ring Tone Controlling What is HeardSelect Settings Basic Ring Type Changing the Ring Tone for Your Phone Choosing Where You Hear Sound Effects Changing the Speaker VolumeChanging the Ringer Volume Setting Ring Tones for Contacts Managing Speed Dials Assigning Speed Dial Indexes To add or edit a speed dial index for an existing contactTo assign a new speed dial key To listen to voice messages Accessing VoicemailTimesaver Quickly Accessing Voicemail User Tip Assigning Speed Dial Index Values Supporting Multiple Line Keys Per Line Working with Multiple and Shared LinesSupporting Multiple Lines Supporting Multiple Call Appearances Supporting Shared Lines Locking and Unlocking Your Phone Locking and Unlocking Your Phone About Your User PasswordTo change your user password To lock your phone To unlock your phone Default setting is Allow ringing when lockedCalling and Answering from a Locked Phone To call an authorized number from a locked phone Logging Into Phones To answer a call on a locked phone Logging In and Out of a Phone To log in to a phone To log out of a phone Changing Your User Password Placing Calls from Phones that are in the Logged Out State Using Your Phone Page Using the Advanced Features of Your Phone Troubleshooting I Can’t Access Automatic Call DistributionSIP-B Automatic Call Distribution Setting ACD Agent Availability Logging Into and Out of ACD Managing Buddies Using Buddy ListsUpdating Your Presence Settings Updating Your Buddy List To add or delete a contact from your buddy status list Integrating With Microsoft Live Communications ServerBlocking and Unblocking Your Buddies To block or unblock a contact from your buddy list Using the Advanced Features of Your Phone Broadcasting Messages Using Push-to-Talk and Group Paging Push-to-Talk ModeSending and Receiving PTT Broadcasts Timesaver Sending a PTT Broadcast to the Default Channel To send a PTT broadcast Receiving PTT Broadcasts Replying to PTT Broadcasts Adjusting the Volume of PTT BroadcastsChanging Where Broadcasts are Played Ending PTT Broadcasts Updating the Default Channel Updating Channel SubscriptionsAllowing PTT Broadcasts to Play During Active Calls Sending Pages Group Paging ModeSending and Receiving Pages To send a Timesaver Sending a Group Page to the Default Paging Group Receiving Pages Adjusting the Volume of Pages Changing Where Pages are PlayedUpdating the Default Paging Group Updating Paging Group Subscriptions Allowing Pages to Play During Active Calls Restarting Your Phone Updating Your Phone’s ConfigurationTo update your phone’s configuration To restart the phonePage To configure the time and date Customizing Your PhoneChanging the Time and Date Display Changing the Backlight Brightness Select Settings Basic Backlight IntensityChanging the Backlight To modify the backlight intensity Changing the Backlight Timeout Saving the Contact Directory Search Filter Select Settings Basic Preferences Directory searchChanging the Language To change the language User Tip Contact Directory Reconfiguration Page Troubleshooting Your Phone Power and Startup Issues Access to Screen and Systems Controls Calling There is no dial tone Service Unavailable message displays on the screen Display Testing Phone Hardware AudioProductivity Suite SoundPoint IP 32x/33x User Guide Polycom UC Software Menu System SoundPoint IP 32x/33x User Guide Polycom UC Software Menu System SoundPoint IP 32x/33x User Guide Safety Notices Warranty Exclusive Safety and Compliance Russian Compliance End-User License Agreement for Polycom Software Grant of License Support Services Termination Limitation of Liability USA