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Polycom
32x manual
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32x
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102 pages
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Troubleshooting
Warranty
To configure the time and date
Power and Startup Issues
Setting Up Conferences
Updating the Default Channel
Adjusting the Volume of Pages
Setting ACD Agent Availability
How to
What is
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Contents
Polycom SoundPoint IP 32x/33x User Guide
Disclaimer
Trademark Information
Patent Information
Copyright Notice
Contents
Alternating Between Handset, Headset, and Speakerphone
Using the Advanced Features of Your Phone
Customizing Your Phone
Who Should Read This Guide?
Introduction
About This Guide
How This Guide is Organized
What’s New in This Guide
Conventions Used in This Guide
Following typographic conventions are used in this guide
Customer Feedback
Recommended References
Getting Help and Support
Getting Started with Your Phone
Introducing Phone Components
Understanding the Phone Keypad
Getting Started with Your Phone
What Displays on the Screen?
Phone Icons
Navigating Menus, Lists, and Fields
Timesaver Page Up and Page Down Shortcuts
Entering Data and Editing Fields
User Tip Entering Special Characters
Web Info Registering Standalone Phones
Troubleshooting Phone Issues
Registering the Phone
Using the Polycom Web Configuration Utility
To access the Web Configuration Utility for your phone
Using Your Phone
Calling and Answering
User Tip Answering Calls While Your Phone is Locked
Answering When Not in Another Call
Answering Calls
To answer a call using Handsfree Speakerphone mode
Answering When in Another Call
To answer a call using the handset
To answer a call using the headset
SoundPoint IP 32x/33x User Guide
Answering Calls When the Phone has Multiple Call Appearances
Placing Calls
Calling Using the Handset
To place a call using the handset
To place a call using Handsfree Speakerphone mode
Calling Using the Speakerphone
Calling Using a Headset
To place a call using a headset
Calling from Directories
Calling Using the Dial Key
Ending Calls
Calling by Speed Dialing
Troubleshooting Dealing with Electrostatic Discharge
Using a Headset
Enabling Headset Memory Mode
Timesaver Quickly Ending a Call
Select Settings Basic Preferences Headset Headset Memory
Using Electronic Hookswitch
To enable Headset Memory Mode
To activate Headset Memory Mode
Rejecting Incoming Calls
User Tip Anwering a Call when Silent Ringing is Enabled
Ignoring Incoming Calls
To ignore a call
Holding and Resuming Calls
During Calls
Alternating Between Handset, Headset, and Speakerphone
User Tip Muting Yourself During a Conference
Performing a Consultative Transfer
Transferring Calls
Handling Multiple Calls on Hold
To perform a blind transfer
Performing a Blind Transfer
To perform a consultative transfer
Hosting Conference Calls
Setting Up Conferences
To set up a conference call using the Conf soft key
User Tip Dialing a Phone Number
Ending Conference Calls
Splitting Conference Calls
Holding and Resuming Conference Calls
Forwarding All Calls to Another Party
To enable call forwarding to another party
Changing the Way Calls Are Answered
To end a conference call
To disable call forwarding
Rejecting Calls from a Contact
Diverting Calls from a Contact to Another Party
Temporarily Refusing All Calls Do Not Disturb
Troubleshooting I Can’t Reject Calls on a Shared Line
To divert incoming calls from a contact to a third party
Working with Call Lists
Multiple Lines and Do Not Disturb
User Tip Shortcuts to Call Lists
Managing Call Lists
To manage the listed calls
Adding Contacts to Your Contact Directory
Working with Your Contact Directory
Searching Your Contact Directory
User Tip Adding the First Contact
Adding Contacts Manually
To add a contact manually
Adding Contacts from Call Lists
To add a contact from a call list
User Tip Verifying Contacts or Adding More Information
To update a contact
Updating Your Contact Directory
Timesaver Quickly Updating Contacts
Deleting Contacts from Your Contact Directory
To delete a contact from the local contact directory
Working with Your Corporate Directory
Searching Your Corporate Directory
See Searching Your Corporate Directory
Changing the Ring Tone
Controlling What is Heard
Select Settings Basic Ring Type
Changing the Ring Tone for Your Phone
Choosing Where You Hear Sound Effects
Changing the Speaker Volume
Changing the Ringer Volume
Setting Ring Tones for Contacts
Managing Speed Dials
To assign a new speed dial key
Assigning Speed Dial Indexes
To add or edit a speed dial index for an existing contact
To listen to voice messages
Accessing Voicemail
Timesaver Quickly Accessing Voicemail
User Tip Assigning Speed Dial Index Values
Supporting Multiple Line Keys Per Line
Working with Multiple and Shared Lines
Supporting Multiple Lines
Supporting Multiple Call Appearances
Supporting Shared Lines
Locking and Unlocking Your Phone
Locking and Unlocking Your Phone
About Your User Password
To change your user password
To lock your phone
To unlock your phone
Default setting is Allow ringing when locked
Calling and Answering from a Locked Phone
To call an authorized number from a locked phone
Logging Into Phones
To answer a call on a locked phone
Logging In and Out of a Phone
To log in to a phone
To log out of a phone
Changing Your User Password
Placing Calls from Phones that are in the Logged Out State
Using Your Phone
Page
SIP-B Automatic Call Distribution
Using the Advanced Features of Your Phone
Troubleshooting I Can’t Access Automatic Call Distribution
Setting ACD Agent Availability
Logging Into and Out of ACD
Managing Buddies
Using Buddy Lists
Updating Your Presence Settings
Updating Your Buddy List
To add or delete a contact from your buddy status list
Integrating With Microsoft Live Communications Server
Blocking and Unblocking Your Buddies
To block or unblock a contact from your buddy list
Using the Advanced Features of Your Phone
Sending and Receiving PTT Broadcasts
Broadcasting Messages Using Push-to-Talk and Group Paging
Push-to-Talk Mode
Timesaver Sending a PTT Broadcast to the Default Channel
To send a PTT broadcast
Receiving PTT Broadcasts
Replying to PTT Broadcasts
Adjusting the Volume of PTT Broadcasts
Changing Where Broadcasts are Played
Ending PTT Broadcasts
Allowing PTT Broadcasts to Play During Active Calls
Updating the Default Channel
Updating Channel Subscriptions
Sending Pages
Group Paging Mode
Sending and Receiving Pages
To send a
Timesaver Sending a Group Page to the Default Paging Group
Receiving Pages
Updating the Default Paging Group
Adjusting the Volume of Pages
Changing Where Pages are Played
Updating Paging Group Subscriptions
Allowing Pages to Play During Active Calls
Restarting Your Phone
Updating Your Phone’s Configuration
To update your phone’s configuration
To restart the phone
Page
Changing the Time and Date Display
To configure the time and date
Customizing Your Phone
Changing the Backlight Brightness
Select Settings Basic Backlight Intensity
Changing the Backlight
To modify the backlight intensity
Changing the Backlight Timeout
Saving the Contact Directory Search Filter
Select Settings Basic Preferences Directory search
Changing the Language
To change the language
User Tip Contact Directory Reconfiguration
Page
Troubleshooting Your Phone
Power and Startup Issues
Access to Screen and Systems
Controls
Calling
There is no dial tone
Service Unavailable message displays on the screen
Display
Productivity Suite
Testing Phone Hardware
Audio
SoundPoint IP 32x/33x User Guide
Polycom UC Software Menu System
SoundPoint IP 32x/33x User Guide
Polycom UC Software Menu System
SoundPoint IP 32x/33x User Guide
Safety Notices
Warranty Exclusive
Safety and Compliance
Russian Compliance
End-User License Agreement for Polycom Software
Grant of License
Support Services
Termination
Limitation of Liability
USA