Manuals / Polycom / Communications / Telephone

Polycom 32x manual During Calls, Alternating Between Handset, Headset, and Speakerphone

Models: 32x

1 102

Download 102 pages 24.01 Kb

Page 30

SoundPoint IP 32x/33x User Guide

During Calls

When you’re in a call, you can do the following:

•Change the way you listen to calls. See Alternating Between Handset, Headset, and Speakerphone.

•Place the call on hold. See Holding and Resuming Calls.

•Transfer the call to another party. See Transferring Calls.

•Set up a conference call with the call you’re in and another party. See Setting Up Conferences.

Alternating Between Handset, Headset, and Speakerphone

During a call, you can alternate between handset, headset, or speakerphone modes by picking up the handset, or pressing the Headset or Speakerphone key. For example, if you’re using the handset, you can switch to headset mode by pressing the Headset key, or switch to speakerphone mode by pressing Speakerphone key.

Holding and Resuming Calls

To place a call on hold, press the Hold key. The held call is indicated on the screen by the hold icon as the line indicator (shown next).

Press the Hold key again or the Resume soft key to resume the call. The active audio icon (one of Handset, Headset, or Speakerphone) displays as the line indicator.

When a call has been on hold for an extended period of time, both visual and audible alerts appear. Contact your system administrator to determine if this feature is enabled/disabled, what the time period is, and what sound effects are available. When active on a call, the sound effects are played at a volume that is typically lower than the normal ringer volume.

User Tip: Muting Yourself During a Conference

Using the Hold feature generates music or a beeping tone; avoid placing a conference call on hold. If you’re in a conference call and you don’t want anyone to hear you, press the Microphone Mute key instead.

20

Image 30

Polycom 32x manual During Calls, Alternating Between Handset, Headset, and Speakerphone, Holding and Resuming Calls

Contents

Polycom SoundPoint IP 32x/33x User Guide Disclaimer Trademark InformationPatent Information Copyright NoticeContents Alternating Between Handset, Headset, and Speakerphone Using the Advanced Features of Your Phone Customizing Your Phone Who Should Read This Guide? IntroductionAbout This Guide How This Guide is OrganizedWhat’s New in This Guide Conventions Used in This GuideFollowing typographic conventions are used in this guide Recommended References Getting Help and SupportCustomer Feedback Getting Started with Your Phone Introducing Phone Components Understanding the Phone KeypadGetting Started with Your Phone What Displays on the Screen? Phone IconsNavigating Menus, Lists, and Fields Timesaver Page Up and Page Down ShortcutsEntering Data and Editing Fields User Tip Entering Special CharactersTroubleshooting Phone Issues Registering the PhoneWeb Info Registering Standalone Phones Using the Polycom Web Configuration Utility To access the Web Configuration Utility for your phoneUsing Your Phone Calling and AnsweringAnswering When Not in Another Call Answering CallsUser Tip Answering Calls While Your Phone is Locked To answer a call using Handsfree Speakerphone mode Answering When in Another CallTo answer a call using the handset To answer a call using the headsetSoundPoint IP 32x/33x User Guide Answering Calls When the Phone has Multiple Call Appearances Placing CallsCalling Using the Handset To place a call using the handsetTo place a call using Handsfree Speakerphone mode Calling Using the SpeakerphoneCalling Using a Headset To place a call using a headsetCalling from Directories Calling Using the Dial KeyEnding Calls Calling by Speed DialingTroubleshooting Dealing with Electrostatic Discharge Using a HeadsetEnabling Headset Memory Mode Timesaver Quickly Ending a CallSelect Settings Basic Preferences Headset Headset Memory Using Electronic HookswitchTo enable Headset Memory Mode To activate Headset Memory ModeRejecting Incoming Calls User Tip Anwering a Call when Silent Ringing is EnabledIgnoring Incoming Calls To ignore a callHolding and Resuming Calls During CallsAlternating Between Handset, Headset, and Speakerphone User Tip Muting Yourself During a ConferenceTransferring Calls Handling Multiple Calls on HoldPerforming a Consultative Transfer Performing a Blind Transfer To perform a consultative transferTo perform a blind transfer Hosting Conference Calls Setting Up ConferencesTo set up a conference call using the Conf soft key User Tip Dialing a Phone NumberSplitting Conference Calls Holding and Resuming Conference CallsEnding Conference Calls Forwarding All Calls to Another Party To enable call forwarding to another partyChanging the Way Calls Are Answered To end a conference callTo disable call forwarding Rejecting Calls from a ContactDiverting Calls from a Contact to Another Party Temporarily Refusing All Calls Do Not DisturbTroubleshooting I Can’t Reject Calls on a Shared Line To divert incoming calls from a contact to a third partyWorking with Call Lists Multiple Lines and Do Not DisturbManaging Call Lists To manage the listed callsUser Tip Shortcuts to Call Lists Working with Your Contact Directory Searching Your Contact DirectoryAdding Contacts to Your Contact Directory Adding Contacts Manually To add a contact manuallyUser Tip Adding the First Contact Adding Contacts from Call Lists To add a contact from a call listTo update a contact Updating Your Contact DirectoryUser Tip Verifying Contacts or Adding More Information Deleting Contacts from Your Contact Directory To delete a contact from the local contact directoryTimesaver Quickly Updating Contacts Working with Your Corporate Directory Searching Your Corporate DirectorySee Searching Your Corporate Directory Changing the Ring Tone Controlling What is HeardSelect Settings Basic Ring Type Changing the Ring Tone for Your PhoneChoosing Where You Hear Sound Effects Changing the Speaker VolumeChanging the Ringer Volume Setting Ring Tones for ContactsManaging Speed Dials Assigning Speed Dial Indexes To add or edit a speed dial index for an existing contactTo assign a new speed dial key To listen to voice messages Accessing VoicemailTimesaver Quickly Accessing Voicemail User Tip Assigning Speed Dial Index ValuesSupporting Multiple Line Keys Per Line Working with Multiple and Shared LinesSupporting Multiple Lines Supporting Multiple Call AppearancesSupporting Shared Lines Locking and Unlocking Your Phone Locking and Unlocking Your Phone About Your User PasswordTo change your user password To lock your phoneTo unlock your phone Default setting is Allow ringing when lockedCalling and Answering from a Locked Phone To call an authorized number from a locked phoneLogging Into Phones To answer a call on a locked phoneLogging In and Out of a Phone To log in to a phoneTo log out of a phone Changing Your User Password Placing Calls from Phones that are in the Logged Out StateUsing Your Phone Page Using the Advanced Features of Your Phone Troubleshooting I Can’t Access Automatic Call DistributionSIP-B Automatic Call Distribution Setting ACD Agent Availability Logging Into and Out of ACDManaging Buddies Using Buddy ListsUpdating Your Presence Settings Updating Your Buddy ListTo add or delete a contact from your buddy status list Integrating With Microsoft Live Communications ServerBlocking and Unblocking Your Buddies To block or unblock a contact from your buddy listUsing the Advanced Features of Your Phone Broadcasting Messages Using Push-to-Talk and Group Paging Push-to-Talk ModeSending and Receiving PTT Broadcasts Timesaver Sending a PTT Broadcast to the Default Channel To send a PTT broadcastReceiving PTT Broadcasts Replying to PTT Broadcasts Adjusting the Volume of PTT BroadcastsChanging Where Broadcasts are Played Ending PTT BroadcastsUpdating the Default Channel Updating Channel SubscriptionsAllowing PTT Broadcasts to Play During Active Calls Sending Pages Group Paging ModeSending and Receiving Pages To send aTimesaver Sending a Group Page to the Default Paging Group Receiving PagesAdjusting the Volume of Pages Changing Where Pages are PlayedUpdating the Default Paging Group Updating Paging Group Subscriptions Allowing Pages to Play During Active CallsRestarting Your Phone Updating Your Phone’s ConfigurationTo update your phone’s configuration To restart the phonePage To configure the time and date Customizing Your PhoneChanging the Time and Date Display Changing the Backlight Brightness Select Settings Basic Backlight IntensityChanging the Backlight To modify the backlight intensityChanging the Backlight Timeout Saving the Contact Directory Search Filter Select Settings Basic Preferences Directory searchChanging the Language To change the languageUser Tip Contact Directory Reconfiguration Page Troubleshooting Your Phone Power and Startup IssuesAccess to Screen and Systems ControlsCalling There is no dial toneService Unavailable message displays on the screen DisplayTesting Phone Hardware AudioProductivity Suite SoundPoint IP 32x/33x User Guide Polycom UC Software Menu System SoundPoint IP 32x/33x User Guide Polycom UC Software Menu System SoundPoint IP 32x/33x User Guide Safety Notices Warranty Exclusive Safety and ComplianceRussian Compliance End-User License Agreement for Polycom Software Grant of LicenseSupport Services Termination Limitation of Liability USA