4–6 Diagnostics and Troubleshooting

Fatal Error Messages

This section provides a description of error conditions that cause printing to stop.

These errors are provided for information only. The corrective action in all cases

is to first perform the reset function described in the Operator’s Guide. If the

printer reset does not solve the problem, cycle the printer power. If a reset or

power cycle does not solve the problem, call your authorized service

representative.

Message Problem
15 FUSER FAIL
Call Service A rotation error of the pressure roller cam has occurred.
There is an unfused image at the fuser.
16 FUSER FAIL
Call Service Pressure roller cam did not stop or is out of position after
stop attempt or the sensor is bad.
17 FUSER FAIL
Call Service Pressure roller cam did not start or the sensor is bad.
18 FUSER FAIL
Call Service The sensor that detects the position of the speed control
plate is defective.
23 THRMISTR FAIL
Call Service Thermistor wire broken.
24 THRMISTR FAIL
Call Service Thermistor shorted due to extraordinarily high temperature.
25 ENCODER FAIL
Call Service Defective or dirty encoder needs to be replaced.
26 HEA
TER FAIL
Call Service Fuser did not warm up within specified time.
27 HEA
TER FAIL
Call Service Fuser temperature not maintained during printing.
28 BEAM DET FAIL
Call Service Beam detect failure. Motor spinning but not generating
interrupts.
29 LSU FAIL
Call Service No “ready” returned from LSU phase lock circuit.
30 LSU FAIL
Call Service LSU phase lock lost.
31 LSU FAIL
Call Service “Ready” returned from LSU phase lock circuit but LSU
motor not enabled.
32 MISPRINT ERROR
Call Service Failed handshaking between engine and CPU controller
board.
33 REPLACE EEPRM
Call Service Engine controller EEPROM has exceeded its life
expectancy of 100,000 writes.
35 EC CKSUM FAIL
Call Service A checksum error occurred while reading the EEPROM on
the engine controller board.