Downloading a Support File | Q-Logic 5202, 5200 instruction

0	4 – Managing Switches
	4 – Managing Switches
	Downloading a Support File

4.11

Downloading a Support File

The Download Support File menu option assembles all log files and switch memory data into a core dump file (dump_support.tgz). This file can be sent to technical support personnel for troubleshooting switch problems. The menu option is not accessible (displayed) for switches that don't support the download support file function.

To create a support file, do the following:

1.On the faceplate display, open the Switch menu, and select Download Support File.

2.In the Download Support File dialog, click the Browse button to define a location for the support file or type the path in the text field.

3.Click the Start button to begin the process of creating and downloading the support file to your workstation. Observe the status in the Status area.

4.After the support file is saved to your workstation, click the Close button to close the Download Support File dialog.

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Q-Logic 5202, 5200 manual Downloading a Support File

Contents

SANbox 5200 Series Switch Management User’s Guide Document Revision History SANbox 5200 Series Switch Management User’s Guide Table of Contents Section Managing Fabrics SANbox 5200 Series Switch Management Section Managing Switches Changing the Default Performance View File Encryption Key 4.1 Snmp Configuration 4.2 Snmp Trap ConfigurationSection Managing Ports 3.3 NTP Client 7.3 Appendix a Command Line Interface Glossary Index Shutdown Command102 104Page 105 Tables SANbox 5200 Series Switch Management User’s Guide 59056-02 a Related Materials Intended Audience Jdom License Availability Technical SupportTraining Contact Information Introduction Technical Support 59056-02 a Installing the Management Application Using SANsurfer Switch Manager For a Windows workstation SANsurfer Switch ManagerFor a Linux workstation For a Solaris workstation SANsurfer Management Suite SMS Installation for Windows Chglax.bat SMS Installation for Linux SMS Installation for Solaris Change directories to the package location Install the new SANsurfer Switch Manager packageLocate and execute the file sbmoversms.sh Starting SANsurfer Switch Manager Initial Startup Dialog ‰ For Linux or Solaris enter the SANsurfer command SANsurfer Switch Manager Window Exiting SANsurfer Switch Manager Save Default Fabric View File Dialog SMS Uninstall Uninstalling SANsurfer Switch Manager Changing the Encryption Key for the Default Fabric View File Standalone Uninstall Saving and Opening Fabric View Files Setting SANsurfer Switch Manager Preferences Preferences Dialog SANsurfer Switch Manager Viewing Software Version and Copyright Information Using Online Help Topology Display SANsurfer Switch Manager User InterfaceFaceplate Display Topology Display Menu Menu Bars Faceplate Display Menu Faceplate Display Menu Topology Display Menu Shortcut Keys Topology Display Shortcut Keys Faceplate Display Shortcut Keys Faceplate Display Shortcut Keys Alt+S, L SwitchLoad Firmware Tool Bar Buttons Tool Bar Fabric Tree Fabric Tree Graphic Window Working Status IndicatorData Window and Tabs Switch and Link Status Using the Topology Display Selecting Switches and Links Working with Switches and LinksArranging Switches in the Display Topology Data Windows Opening the Faceplate Display and Topology Popup Menus 11. Faceplate Display Using the Faceplate Display Working with Ports Port Views and StatusSelecting Ports Faceplate Data Windows Opening the Faceplate Popup MenuPage User Account Security Fabric Security Enabling Snmp Configuration Fabric ServicesClick the In-band Management Enable button Enabling In-band Management Saving a Version Snapshot Fabric TrackerViewing and Comparing Version Snapshots Managing the Fabric Database Exporting Version Snapshots to a File Add a New Fabric Dialog Adding a Fabric Opening a Fabric View File Removing a FabricSaving a Fabric View File Rediscovering a Fabric Adding a New Switch to a Fabric Deleting Switches and Links Replacing a Failed Switch Displaying Fabric Information Fabric Status Topology Display Switch and Status Icons Events Browser Displaying the Event Browser Description Icon Severity Levels Filter Events Dialog Filtering the Event Browser Saving the Event Browser to a File Sorting the Event Browser Devices Data Window Entries Devices Data Window Active Zone Set Data Window Active Zone Set Data Window Working with Device Information and Nicknames Link Data WindowDisplaying Detailed Device Information Managing Device Port Nicknames Exporting Device Information to a FileCreating a Nickname Deleting a Nickname Editing a NicknameExporting Nicknames to a File Zoning a Fabric Importing a Nicknames FileZoning Concepts Soft Zones Zones Aliases Access Control List Hard ZonesZone Sets Zoning Database Managing the Zoning Database Using the Zoning WizardManaging the zoning database consists of the following Edit Zoning Dialog Editing the Zoning Database Edit Zoning Dialog Tool Bar Buttons and Icons Create Alias button create another name for a set of objects Interop Auto Save Configuring the Zoning Database Saving the Zoning Database to a File Default VisibilityRestoring the Zoning Database from a File Removing All Zoning Definitions Restoring the Default Zoning Database Creating a Zone Set Managing Zone Sets Copying a Zone to a Zone Set Activating and Deactivating a Zone SetRemoving a Zone from a Zone Set or from All Zone Sets Managing Zones Removing a Zone SetManaging zones involves the following Creating a Zone in a Zone Set Adding Zone Members Removing a Zone Member Renaming a Zone or a Zone SetRemoving a Zone from a Zone Set Removing a Zone from All Zone Sets Managing Aliases Changing Zone TypesCreating an Alias Removing an Alias from All Zones Adding a Member to an Alias Zone Merge Failure Merging Fabrics and Zoning Zone Merge Failure Recovery Managing Switches Factory User Accounts Managing User Accounts Creating User Accounts User Account Administration Dialog Add Account Removing a User Account User Account Administration Dialog Remove Account User Account Administration Dialog Change Password Changing a User Account Password Modifying a User Account User Account Administration Dialog Modify Account Faceplate Display Switch Information Displaying Switch Information Switch Data Window Entries Switch Data Window Ratov Displaying Detailed Device Information on page 3-17for Port Information Data Window Port Statistics Data Window Configured Zonesets Data Window Configured Zonesets Data Windows Port Threshold Alarm Configuration Dialog Configuring Port Threshold Alarms Event Paging a SwitchCount Sample Window Resetting a Switch Setting the Date/Time and Enabling NTP Client Type Description Switch Resets Using the Configuration Wizard Configuring a SwitchSwitch Properties Switch Administrative States Symbolic Name Domain ID and Domain ID Lock Switch Administrative States Fabric Device Management Interface Broadcast Support Interop Mode for ZoningIn-band Management Timeout Values Timeout ValuesLegacy Port Address Format 10. Network Properties Dialog Network Properties IP Configuration Parameters IP Configuration NTP Client Remote Logging 11. Snmp Properties Dialog Snmp Properties Snmp Configuration Parameters Snmp Configuration Snmp Trap Configuration Parameters Snmp Trap Configuration Restoring a Switch Archiving a Switch 12. Restore Dialogs Full and Selective Factory Default Configuration Settings Restoring the Factory Default Configuration Factory Default Configuration Settings Downloading a Support File 13. Features License Key Dialog Upgrading the Switch Using License Keys Installing Firmware 15. Hardware Status LEDs Displaying Hardware Status Displaying Port Information Managing Ports Displaying Port Types Monitoring Port StatusPort Types Displaying Port Speeds Displaying Port Operational StatesPort Operational States Port Speeds Port Transceiver Media View Displaying Transceiver Media Status Port Statistics Data Window Entries LIP ALPD,ALPS Port Statistics Data Window Entries Port Information Data Window Entries Port Information Data Window Entries Port Properties Dialog Configuring Ports Port Administrative States Changing Port Administrative States Changing Port Types Changing Port Speeds Scan Device Stream Guard Using the Extended Credits Wizard Changing Port Symbolic Name Designate Donor Ports Resetting a Port Port Loopback Test Dialog Testing Ports Managing Ports Fabric View Graphs Graphing Port Performance Exiting SANsurfer Performance Viewer Starting SANsurfer Performance Viewer Saving and Opening Performance View Files Save Default Performance View File Dialog Setting SANsurfer Performance Viewer Preferences Changing the Default Performance View File Encryption Key Displaying Graphs Setting the Polling Frequency Customizing Graphs Arranging Graphs in the Display Managing Ports Graphing Port Performance Printing Graphs Rescaling a Selected GraphSaving Graph Statistics to a File Managing Ports Graphing Port Performance 59056-02 a Logging On to a Switch Command Line Interface User Accounts Modifying a Configuration Working with Switch Configurations Ftp ipaddress Backing up and Restoring Switch Configurations Date, configswitch16910112003, for example Command syntax is as follows CommandsCommand keyword keyword value Table A-1. Command-Line Completion Admin Session Commands Table A-2. Commands Listed by Authority Level Authority Admin CommandSyntax Keywords Syntax alias Alias Command Remove alias memberlist Members aliasRename aliasold aliasnew Syntax config Config CommandKeywords activate configname Edit configname Manager Archive function are not compatible with the Config RestoreRestore command Save configname Download the file to the workstation # ftp symbolicname or ipaddress Admin session Create Support CommandFollowing is an example of the Create Support command Create support You have transferred 43430 bytes in 1 files Syntax date Date CommandKeywords MMDDhhmmCCYY Syntax feature Feature CommandKeywords add licensekey Log Authority Admin Firmware Install CommandSyntax firmware install Syntax Hardreset Command Keywords command Help CommandSyntax help command keyword Authority None Authority None Syntax history History Command Hotreset Hotreset Command Image Command Ftp Ftp switchname Wait for the unpack to complete Following is an example of the Lip command Lip CommandReinitializes the specified loop port Lip portnumber Syntax passwd accountname Keywords accountname Passwd Command Syntax ping ipaddress Ping CommandKeywords ipaddress Following is an example of the Ps command Ps CommandSyntax Examples Displays current system process information Closes the Telnet session Quit CommandSyntax quit, exit, or logout Config configname Reset Command System Table A-3. Switch Configuration DefaultsZoning Table A-4. Port Configuration Defaults Table A-6. Zoning Configuration Defaults Table A-5. Port Threshold Alarm Configuration Defaults Table A-7. Snmp Configuration Defaults Table A-8. System Configuration Defaults Syntax set Set Command Switch state Setup optionPort option Set config Set Config CommandTable A-9. Set Config Port Parameters Port portnumber Command Line Interface Set Config Command Table A-9. Set Config Port Parameters Table A-10. Set Config Switch Parameters Number of milliseconds the switch Table A-10. Set Config Switch Parameters Threshold Table A-11. Set Config Threshold Parameters Table A-12. Set Config Zoning Parameters Arbff Following is an example of the Set Config Threshold command Following is an example of the Set Config Switch command To discard this configuration use the config cancel command Attributes Following is an example of the Set Config Zoning command Set log Set Log CommandArchive Clear Level filter Display filter Save Port portlistStart Stop Set Port Command Disables the port by removing power from the port lasers Port from accepting a device loginDown Set setup Set Setup CommandTable A-13. Snmp Configuration Settings Snmp System Table A-14. System Configuration Settings Table A-14. System Configuration Settings Setup snmp SANbox Manager admin # set setup system Following is an example of the Set Setup System command Alarm option Show CommandKeywords about Broadcast Log option Fdmi portwwn Pagebreak Ns optionPerf option Table A-15. Show Port Parameters Lipalpdalps Steering domainid Post log Support Table A-16. Switch Operational Parameters Displays all connected devices TopologyUsers Version Following is an example of the Show Fabric command Following is an example of the Show Domains command Following is an example of the Show Fdmi WWN command Following is an example of the Show Fdmi command Following is an example of the Show NS domainID command Following is an example of the Show NS local domain commandFollowing is an example of the Show NS portID command Collisions0 txqueuelen100 Following is an example of the Show Interface command PL-XPL-VC-SG3-22 Following is an example of the Show Port command Following is an example of the Show Topology command Following is an example of the Show Switch command Command Line Interface Show Command Following is an example of the Show Version command Show config Show Config Command Following is an example of the Show Config Switch command Following is an example of the Show Config Threshold command Following is an example of the Show Config Zoning command Show log Show Log CommandNumber of events Component Level SettingsOptions Port Following is an example of the Show Log Options command Following is an example of the Show Log Level commandFollowing is an example of the Show Log command Show Perf Command Errors portnumber Following is an example of the Show Perf Byte command Show setup Show Setup CommandMfg Following is an example of the Show Setup Snmp command Following is an example of the Show Setup System command Power from the switch Shutdown CommandShutdown Test Test CommandPort portnumber testtype Status Admin start Command Line Interface Test Command Examples The following is an example of the Uptime command Uptime CommandAuthority None Syntax uptime User Command Following is an example of the User Edit command Following is an example of the User Add command Following is an example of the User List command Following is an example of the User Delete command Following is an example of the Whoami command Whoami CommandWhoami Syntax zone Zone Command Remove zone memberlist Members zoneRename zoneold zonenew Type zone zonetype Following is an example of the Zone Members command Following is an example of the Zone Zonesets command Syntax zoneset Zoneset Command Rename zonesetold zonesetnew Remove zoneset zonelistZones zoneset Opens a Zoning Edit session Zoning CommandHistory Table A-17. Zoning Database Limits Limits E1JBOD1 E2JBOD2 Following is an example of the Zoning Limits command Following is an example of the Zoning List command 108 59056-02 a Administrative State Access Control List ZoneAlarm BootP Configured Zone Sets Class 3 ServiceDefault Visibility Fabric Management Switch Inter-Switch Link Input Power LEDMaintenance Button Maintenance Mode Small Form-Factor Pluggable Zoning DatabaseSoft Zone Target Index Index-2 59056-02 a 59056-02 a Index-3 Index-4 59056-02 a 59056-02 a Index-5 Index-6 59056-02 a