When You Have Problems Operating the Machine
Problem | Cause | Solution |
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Original images are | You may have loaded the paper | Load paper correctly. Load paper |
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printed on the reverse | incorrectly. | into Tray |
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side of the paper. |
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| the print side down. See p.89 |
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Misfeeds occur frequently. | The tray's side fences may not be | Check the side fences are locked. |
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Misfeeds occur frequently. | The tray's end fence may not be | Check the end fence is set proper- |
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| set properly. | ly. See p.92 “Changing the Paper |
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Misfeeds occur frequently. | You may have loaded paper of a | Use Tray Paper Settings to set the |
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| size not shown in Paper Size Set- | paper size. See p.95 “Selecting the |
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| tings with User Tools. |
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An error message re- | When a misfeed message ap- | Clear misfed paper, and then |
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mains, even if misfed | pears, it remains until you open | open and close the cover. See |
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paper is removed. | and close the cover as required. |
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| Paper is still jammed in the tray. |
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Cannot print in duplex | You cannot use paper in the by- | For duplex printing, select Tray 1- |
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mode. | pass tray for duplex printing. | 4 in the copier mode or with the |
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| printer driver. |
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Cannot print in duplex | You have selected a tray that is set | Select a paper tray in [Tray Paper |
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mode. | to [Off] for duplex printing in [Tray | Settings] under [System Settings], |
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| Paper Settings] under [System Set- | and then press [OK]. Then, select |
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| tings]. | [No Display (Plain Paper)] or [Recy- |
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| cled Paper] for Paper Type, press |
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| [Duplex], and then select [On]. See |
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| “Tray Paper Settings”, General |
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| Settings Guide. |
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The user code entry | Users are restricted by user man- | Enter the user code (up to eight |
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screen is displayed. | agement. | digits), and then press the {OK}or |
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| {q} key. |
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The Authentication | Basic Authentication, Windows | Enter your login user name and |
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screen appears. | Authentication, LDAP Authenti- | user password. See “When the |
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| cation or Integration Server Au- | Authentication Screen is Dis- |
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| thentication is set. | played”, About This Machine. |
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“Temperature | The temperature inside the ma- | Locate the machine in an environ- |
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Alert. Turn | chine is too high or too low. | ment where the temperature re- |
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main power off, |
| mains between 10 and 32 °C. See |
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adjust room |
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temp. and wait a |
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while before |
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restarting.” ap- |
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pears, and printing is |
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disabled. |
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