Troubleshooting When Using the DDST Unit

Problem

Cause

Solution

 

 

 

The image is too dark or too

The paper is loaded reverse

Before printing on special pa-

light.

side up.

per, check its surface careful-

 

 

ly. Printing on non-print

 

 

surfaces reduces print quality

 

 

and can damage the machine's

 

 

internal components. See

 

 

“Copy Paper”, About This

 

 

Machine.

 

 

 

Image is dirty.

Use of non-recommended

Use manufacturer-genuine

 

toner can result in loss of print

toner. Contact your service

 

quality and other problems.

representative.

 

 

 

Print ends mid-job.

An error might have occurred.

Check the machine's display pan-

 

 

el to see if an error has occurred.

 

 

 

❖When certain settings are required on the printer driver

 

 

Problem

Cause

Solution

 

 

 

 

 

 

 

Print result differs from the

A non-Windows OS is being

Check the application sup-

 

 

display.

used.

ports the printer driver.

 

 

 

 

 

 

 

Print result differs from the

The machine is not selected

Use the machine's printer driv-

6

 

display.

for printing.

er and check the machine is the

 

 

 

 

designated printer. See “Set-

 

 

 

 

ting Up the Printer Driver”,

 

 

 

 

Printer/Scanner Reference.

 

 

 

 

 

 

 

Print result differs from the

Data transmission failed or

Check whether there is failed

 

 

display.

was cancelled during printing.

or cancelled data remaining.

 

 

 

 

See “Checking the Error Log”,

 

 

 

 

Printer/Scanner Reference.

 

 

 

 

 

 

 

Characters differ from the display.

The print density is too dark.

Adjust the image density set-

 

 

 

 

tings. See the printer driver

 

 

 

 

Help.

 

 

 

 

 

 

 

Characters differ from the display.

The loaded paper is unsuitable.

Printing on recommended pa-

 

 

 

 

per produces better resolu-

 

 

 

 

tion. See “Copy Paper”, About

 

 

 

 

This Machine.

 

 

 

 

 

 

 

It takes too much time to

The data is so large or complex

If the Data In indicator is

 

 

resume printing.

that it takes time to process.

blinking, data is being proc-

 

 

 

 

essed. Simply wait until

 

 

 

 

printing resumes.

 

 

 

 

 

 

 

It takes too much time to

The machine was in Energy

To resume from Energy Saver

 

 

resume printing.

Saver mode.

mode, it has to warm up, and

 

 

 

 

this takes time. See “Timer Set-

 

 

 

 

tings”, General Settings Guide

 

 

 

 

and “ENERGY STAR Pro-

 

 

 

 

gram”, About This Machine.

 

 

 

 

 

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