Ricoh IS 2325, MP 2500 2.Troubleshooting When Using the Copy Function

This chapter describes likely causes of and possible solutions for copier function problems.

When a Message Is Displayed

The following chart contains explanations for common messages. If other messages appear, follow the instructions as they are displayed.

Important

❒For messages not listed here, see “When You Have Problems Operating the Machine”.

Message	Causes	Solutions

Cannot detect origi-	Improper original is placed.	Select paper manually, not with
nal size		the Auto Paper Select function,
		and do not use the Auto Re-
		duce/Enlarge function.
		See “Auto Reduce/Enlarge”
		Copy Reference.

Cannot detect origi-	Improper original is placed.	Input the both horizontal and
nal size		vertical sizes of the non-stand-
		ard original.

Cannot detect origi-	Improper original is placed.	Place the original on the expo-
nal size		sure glass. See “Placing Origi-
		nals”, Copy Reference.

Cannot sort this	The specified paper size is not	Use copy paper that is not
size.	available with the Sort function.	longer than 432 mm (17.0").

Cannot select Bypass	The specified function is not	Select a paper tray other than
Tray in current set-	available with the bypass tray.	the bypass tray.
ting.

Original with this	The specified custom length is	Do not place originals that are
length cannot be du-	not available for duplex print-	longer than 432 mm (17.0").
plex scanned.	ing from the ARDF (e.g., 2 Sid-
	ed → 2 Sided, 2 Sided → 1
	Sided, 2 Sided→ Combine).

Check original ori-	Original is not placed in the	Change the orientation of the
entation.	proper orientation.	original.

Check paper size.	Improper paper size is set.	If you press the {Start} key,
		copy will start onto the select-
		ed paper.

Blank part will ap-	Blank areas appear. Original	Change the orientation of the
pear.	orientation and paper mis-	original.
	matches occur when image ro-
	tation is unavailable.