When a Message Is Displayed
When a Message Is Displayed on the Client Computer
This section describes likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver.
Important
❒If an error message that is not included in this section appears, turn off the main power switch of the machine, and then turn it on again. For details about how to turn off the main power switch, see “Turning On the Main Pow- er”, About This Machine.
Message | Cause | Solution |
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Clear Mis- | A paper misfeed has occurred in- | Remove jammed originals, and |
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feed(s) in ADF. | side the ARDF. | place them again. |
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| After removing the misfed paper, |
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| proceed with scanning. |
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| Check whether the originals are suit- |
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| able to be scanned by the machine. |
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Invalid Winsock | You are using an invalid version | Install the operating system of the |
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version. Please | of Winsock. | computer or copy Winsock from |
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use version 1.1 |
| the operating system |
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or higher. |
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The name is al- | You tried to register a name that | Use another name. |
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ready in use. | is already in use. |
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Check the regis- |
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tered names. |
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Cannot detect | The set original was misaligned. | • Place the original correctly. |
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the paper size |
| • Specify the scan size. |
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of the original. |
| • When placing an original directly |
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Specify the |
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| on the exposure glass, the lift- |
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scanning size. |
| ing/lowering action of the ARDF |
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| triggers the automatic original |
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| size detection process. Lift the |
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| ARDF by more than 30 degrees. |
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Cannot add any | The maximum number of regis- | The maximum number of scanning |
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more scanning | terable scanning modes has been | modes that can be stored is 99. De- |
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mode. | exceeded. | lete unneeded scanning modes. |
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Cannot specify | The maximum number of regis- | The maximum number of scanning |
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any more scan- | terable scanning areas has been | areas that can be stored is 99. De- |
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ning area. | exceeded. | lete unneeded scanning areas. |
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Please call your | An unrecoverable error has oc- | Contact your service representative. |
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service repre- | curred in the machine. |
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sentative. |
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Scanner is not | The TWAIN scanner function | Contact your service representative. |
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available on the | cannot be used on this machine. |
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specified de- |
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vice. |
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