
Troubleshooting When Using the Scanner Function
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| Message | Cause |
| Solution |
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| Scanner is not | • The machine's main power | • | Set the main power switch to |
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| available. | switch is off. |
| “On”. |
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| Check the scan- | • The machine is not connected | • | Check whether the machine is con- |
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| ner connection | to the network correctly. |
| nected to the network correctly. |
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| status. |
| • Deselect the personal firewall | |
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| function of the client computer. |
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| • | Use an application such as tel- |
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| net to make sure SNMPv1 or |
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| SNMPv2 is set as the ma- |
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| chine’s protocol. See “Net- |
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| work Settings”, General |
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| Settings Guide and “Remote |
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| Maintenance by telnet”, Net- |
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| work Guide. |
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| No response from | The machine is not connected to | Check whether the machine is con- | |
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| the scanner. | the network correctly. | nected to the network correctly. | |
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5 |
| No response from | The network is crowded. | Wait for a while, and then try to | |
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| the scanner. |
| reconnect. | |
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| Error has oc- | The | Check whether the scanning set- | |
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| curred in the | conditions have exceeded the set- | tings made with the application | |
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| scanner. | ting range of the machine. | exceed the setting range of the | |
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| machine. | |
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| Fatal error has | An unrecoverable error has oc- | Contact your service representative. | |
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| occurred in the | curred on the machine. |
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| scanner. |
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| Cannot connect | An access mask is set. | Contact the administrator. | |
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| to the scanner. |
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| Check the net- |
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| work Access Mask |
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| settings in User |
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| Tools. |
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| Scanner is not | The ARDF cover is open. | Check whether the ARDF cover is | |
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| ready. Check the |
| closed. | |
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| scanner and the |
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| options. |
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| Insufficient | Scanner memory is insufficient. | • | Reset the scan size. |
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| memory. Reduce |
| • | Lower the resolution. |
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| the scanning ar- |
| • | Set with no compression. See |
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| ea. |
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| TWAIN Driver help. | |
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