Troubleshooting When Using the Scanner Function

 

 

Message

Cause

 

Solution

 

 

 

 

 

 

 

 

Scanner is not

• The machine's main power

Set the main power switch to

 

 

available.

switch is off.

 

“On”.

 

 

Check the scan-

• The machine is not connected

Check whether the machine is con-

 

 

ner connection

to the network correctly.

 

nected to the network correctly.

 

 

status.

 

• Deselect the personal firewall

 

 

 

 

 

function of the client computer.

 

 

 

 

Use an application such as tel-

 

 

 

 

 

net to make sure SNMPv1 or

 

 

 

 

 

SNMPv2 is set as the ma-

 

 

 

 

 

chine’s protocol. See “Net-

 

 

 

 

 

work Settings”, General

 

 

 

 

 

Settings Guide and “Remote

 

 

 

 

 

Maintenance by telnet”, Net-

 

 

 

 

 

work Guide.

 

 

 

 

 

 

 

No response from

The machine is not connected to

Check whether the machine is con-

 

 

the scanner.

the network correctly.

nected to the network correctly.

 

 

 

 

 

5

 

No response from

The network is crowded.

Wait for a while, and then try to

 

 

the scanner.

 

reconnect.

 

 

 

 

 

 

 

Error has oc-

The application-specified scan

Check whether the scanning set-

 

 

curred in the

conditions have exceeded the set-

tings made with the application

 

 

scanner.

ting range of the machine.

exceed the setting range of the

 

 

 

 

machine.

 

 

 

 

 

 

 

Fatal error has

An unrecoverable error has oc-

Contact your service representative.

 

 

occurred in the

curred on the machine.

 

 

 

 

scanner.

 

 

 

 

 

 

 

 

 

 

Cannot connect

An access mask is set.

Contact the administrator.

 

 

to the scanner.

 

 

 

 

 

Check the net-

 

 

 

 

 

work Access Mask

 

 

 

 

 

settings in User

 

 

 

 

 

Tools.

 

 

 

 

 

 

 

 

 

 

Scanner is not

The ARDF cover is open.

Check whether the ARDF cover is

 

 

ready. Check the

 

closed.

 

 

scanner and the

 

 

 

 

 

options.

 

 

 

 

 

 

 

 

 

 

 

Insufficient

Scanner memory is insufficient.

Reset the scan size.

 

 

memory. Reduce

 

Lower the resolution.

 

 

the scanning ar-

 

Set with no compression. See

 

 

ea.

 

 

 

 

 

TWAIN Driver help.

 

 

 

 

 

 

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