Troubleshooting When Using the Scanner Function
|
| Message | Cause |
| Solution |
|
|
|
|
|
|
|
| Scanner is not | • The machine's main power | • | Set the main power switch to |
|
| available. | switch is off. |
| “On”. |
|
| Check the scan- | • The machine is not connected | • | Check whether the machine is con- |
|
| ner connection | to the network correctly. |
| nected to the network correctly. |
|
| status. |
| • Deselect the personal firewall | |
|
|
|
|
| function of the client computer. |
|
|
|
| • | Use an application such as tel- |
|
|
|
|
| net to make sure SNMPv1 or |
|
|
|
|
| SNMPv2 is set as the ma- |
|
|
|
|
| chine’s protocol. See “Net- |
|
|
|
|
| work Settings”, General |
|
|
|
|
| Settings Guide and “Remote |
|
|
|
|
| Maintenance by telnet”, Net- |
|
|
|
|
| work Guide. |
|
|
|
|
| |
|
| No response from | The machine is not connected to | Check whether the machine is con- | |
|
| the scanner. | the network correctly. | nected to the network correctly. | |
|
|
|
|
| |
5 |
| No response from | The network is crowded. | Wait for a while, and then try to | |
|
| the scanner. |
| reconnect. | |
|
|
|
|
| |
|
| Error has oc- | The | Check whether the scanning set- | |
|
| curred in the | conditions have exceeded the set- | tings made with the application | |
|
| scanner. | ting range of the machine. | exceed the setting range of the | |
|
|
|
| machine. | |
|
|
|
|
| |
|
| Fatal error has | An unrecoverable error has oc- | Contact your service representative. | |
|
| occurred in the | curred on the machine. |
|
|
|
| scanner. |
|
|
|
|
|
|
|
| |
|
| Cannot connect | An access mask is set. | Contact the administrator. | |
|
| to the scanner. |
|
|
|
|
| Check the net- |
|
|
|
|
| work Access Mask |
|
|
|
|
| settings in User |
|
|
|
|
| Tools. |
|
|
|
|
|
|
|
| |
|
| Scanner is not | The ARDF cover is open. | Check whether the ARDF cover is | |
|
| ready. Check the |
| closed. | |
|
| scanner and the |
|
|
|
|
| options. |
|
|
|
|
|
|
|
|
|
|
| Insufficient | Scanner memory is insufficient. | • | Reset the scan size. |
|
| memory. Reduce |
| • | Lower the resolution. |
|
| the scanning ar- |
| • | Set with no compression. See |
|
| ea. |
| ||
|
|
|
| TWAIN Driver help. | |
|
|
|
|
|
|
66