
When You Cannot Send or Receive Fax Messages As Wanted
When You Cannot Send or Receive Fax Messages As Wanted
This section describes likely causes of and possible solutions for transmission and
❖Transmission/Reception
Problem | Cause | Solution |
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Both transmission and | The modular cable may be dis- | Make sure that the modular cable |
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reception are impossible. | connected. | is correctly connected. See “Con- |
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| necting the Machine to a Tele- |
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| phone Line and Telephone”, |
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| General Settings Guide. |
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Both transmission and | The terminal adaptor setting is in- | Check the setting. |
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reception are impossible. | correct. |
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❖ Transmission |
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Problem | Cause | Solution |
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Document appears | The original was placed upside | Place it correctly. See “Placing |
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blank at the other end. | down. | Originals”, Facsimile Reference. |
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Transmission failed | The size of the Internet fax docu- | Set [Maximum |
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due to a “maximum e- | ment exceeds the maximum e- | mail Settings] to [Off], or set the |
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mail size” error. | mail size specified on the machine. | maximum |
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| value. Then, |
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| ment. See |
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| eral Settings Guide. |
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When using On Hook | If the machine fails to detect the | If you use On Hook Dial or Man- |
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Dial or Manual Dial, | size of the original when the | ual Dial frequently, it is recom- |
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”Receiving” ap- | {Start}key is pressed, it performs | mended that you set “Receive |
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pears and transmission | a receiving operation. | documents by pressing the {Start} |
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is not allowed. |
| key when originals are not set.” to |
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| “Off” in User Parameters. If this is |
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| set to “Off”, when using Manual |
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| Dial, you cannot receive by press- |
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| ing the {Start} key. See “Parame- |
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| ter Setting”, General Settings |
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| Guide. |
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The entered login user name, | Check your login user name, |
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not work. | password, or driver encryption | password, or driver encryption |
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| key is incorrect. | key, and enter them correctly. |
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| Contact the administrator. |
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A high security level is set by the | Contact the administrator. |
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not work. | extended security function. |
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Cannot cancel a Memo- | The document is being scanned. | Press the {Clear/Stop} key. See |
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ry Transmission. |
| “Canceling a Transmission”, Fac- |
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| simile Reference. |
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