Troubleshooting When Using the Facsimile Function

 

 

Problem

Cause

Solution

 

 

 

 

 

 

 

Cannot cancel a Memo-

The document is being sent or it is

Press the {Clear/Stop} key. See

 

 

ry Transmission.

in standby.

“Canceling a Transmission”, Fac-

 

 

 

 

simile Reference.

 

 

 

 

 

 

 

Cannot cancel an Im-

-

Press the {Clear/Stop} key. See

 

 

mediate Transmission.

 

“Canceling a Transmission”, Fac-

 

 

 

 

simile Reference.

 

 

 

 

 

 

 

Cannot cancel Internet

-

Press the {Clear/Stop} key. See

 

 

Fax transmission.

 

“Canceling a Transmission”, Fac-

 

 

 

 

simile Reference.

 

 

 

 

Canceling Internet Fax transmis-

3

 

 

 

 

 

 

sion is possible only during scan-

 

 

 

 

 

 

 

 

ning. It is impossible during

 

 

 

 

communication.

 

 

 

 

 

 

 

Although a group spec-

The number of specified destina-

A maximum of 100 parties can be

 

 

ification was set for the

tions exceeds the maximum

specified for a group. Check if

 

 

following, reception

number that can be specified as a

there are over the specified num-

 

 

was not possible.

group.

bers registered in the address

 

 

Forwarding, Forward-

 

book. If a group was registered in

 

 

 

another group, transmission is

 

 

ing of Special Sender,

 

 

 

 

canceled but an error message

 

 

E-mail TX Result, rout-

 

 

 

 

does not appear. See “Registering

 

 

ing e-mail received via

 

 

 

 

Names to a Group”, General Set-

 

 

SMTP.

 

 

 

 

tings Guide.

 

 

 

 

 

 

 

 

 

 

 

❖ Reception

 

 

 

 

 

 

 

 

 

Problem

Cause

Solution

 

 

 

 

 

 

 

The machine failed to print

If this happened when the Re-

• Load paper into the paper

 

 

received fax documents.

ceive File indicator was lit, the pa-

tray.

 

 

 

per or toner might have run out,

• Add toner.

 

 

 

making printing impossible.

 

 

 

See “Substitute Reception”, Fac-

 

 

 

 

 

 

 

 

simile Reference.

 

 

 

 

 

 

 

The machine failed to print

When the B Load Paper indica-

Load paper into the paper tray.

 

 

received fax documents.

tor is lit.

See p.87 “Loading Paper”.

 

 

 

 

 

 

 

Reception is impossi-

The toner has run out.

Replace the toner bottle. See p.98

 

 

ble, but transmission is

 

“Replacing Toner”.

 

 

possible.

 

 

 

 

 

 

 

 

 

Reception is possible, but

The terminal adaptor setting is in-

Check the setting.

 

 

transmission is impossible.

correct.

 

 

 

 

 

 

 

 

Transmission is possible,

The terminal adaptor setting is in-

Check the setting.

 

 

but reception is impossible.

correct.

 

 

 

 

 

 

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