Fax Problems, Problem Solution | Samsung SF-3100 instruction

Care and Maintenance

Fixing Problems

Your problem may be listed in “LCD Error Messages” on page 7-13. The chart below shows other problems you can solve yourself. If not, call the service company shown in the “Guarantee.” on page 8-6.

Fax Problems

Problem	Solution

The machine is not working, there is no	Unplug the power cord and plug it in again. Check that your
display and the buttons are not working.	socket is live.

No dial tone.	Check that the phone is connected properly. Check the phone
	socket in the wall by plugging in another phone.

The numbers stored in memory do not dial	Make sure the numbers are programmed correctly. Print a
correctly.	Phonebook Report (see “Phonebook” on page 6-5.).

The document does not feed into the	Be sure the document is not wrinkled, and you are putting it in
machine.	correctly. Check that the document is the right size and not too
	thick or too thin.

You cannot receive faxes automatically.	Check if ‘TEL’ appears on the right side of the display. In TEL
	mode, you cannot receive a fax automatically. Be sure the
	handset is seated on properly. Is there paper in the machine?
	Check if the display shows ‘MEMORY FULL’.

The machine cannot receive faxes manually.	Do not hang up the handset before pressing Start/Enter.

The machine does not send anything.	Check that the document is loaded face down.‘TX’ should show
	up in the display.You may have hung up the handset before you
	pressed Start/Enter. Check if the machine to which you are
	sending can receive your fax.

You cannot poll another machine.	The fax machine you are polling may be using a Poll Code.

The fax you received has blank bits on it.	The machine sending to you may be faulty. A noisy phone line
	can cause line errors. Check your machine by making a copy.

Spots or lines missing from the fax you	Check if your phone line is noisy. Check if the print head is
receive.	clean by making a copy.

You are receiving poor quality copies.	The fax machine sending to you may have a dirty scan glass.
	Check for a noisy phone line.

Are some of the words on the fax you	The machine sending to you had a temporary document jam.
receive stretched?

Your machine does not make copies.	Make sure your document is loaded face down.
	Check ink level to see if the cartridge is out of ink.

There are lines on copies or documents you	Check your scan glass for marks (see “Cleaning the Document
send.	Scanner” on page 7-2.) and clean it.

The machine dials a number, but fails to	The remote fax machine may be turned off, out of recording
make a connection with a remote fax	paper, or unable to answer incoming calls. Speak with the
machine.	remote operator and ask for the problem to be rectiﬁed.

You cannot store a document in memory.	There may not be enough memory available to hold the
	document you want to store. If the display shows a ‘MEMORY
	FULL’ or ‘MEMORY LOW’ message, delete any documents
	you no longer need, then retry the document.

Blank areas appear at the bottom of each	You may have selected the wrong paper settings, see “System
page or on continuation pages, with only a	Setup Options” on page 6-8. to select the proper paper size.
small strip of material printed at the top.

7-14

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Samsung SF-3100 manual Fax Problems, Problem Solution

Contents

SF-3100/SF-3100T Electronics Important Precautions and Safety Information Case of Interference Fax Branding Telephone Company Information You should also know thatPage Table of Contents Answering Machine Care and Maintenance 1SETUP List of Features Front View Rear View Play ResolutionErase Answer Number keypad SetupScroll/Volume and ❿ Receive Mode/Contrast Setup Press Start/Enter when ﬁnished SettingPress Setup Number Name Press the appropriate button for the letter you want How to Enter LettersKeypad Character Assignments Key Assigned numbers, letters, or characters Press Start/Enter when the date and time appear correctly Recording TAM1 Message SF-3100T only Automatic Dialling Press and hold a One-Touch button for about two seconds One-Touch DiallingStoring a Number for One-Touch Dial- ling Enter the number you want to store up to 46 digits Dialling a One-Touch Number Press the desired One-Touch button through Enter the two-digit location number 01 through Speed DiallingStoring a Number for Speed Dialling Press Speed Dialling a Speed NumberPress Start/Enter Enter a two-digit speed dial location number Press a One-Touch button you want to use for Group Dial GroupStoring Speed Dial Numbers for Group Dialling Using Group Dialling Multi-Address transmission Automatic Dialling FAX Machine Turn the page face down Sending a FaxLoading Document Setting Docu- ment Resolution and Contrast Super Fine Pick up the handset Press Start/Enter when you hear the fax toneSending a Fax Manually after Talking Replace the handset Sending a Fax Automatically Automatic Redial Receiving a Fax Reception Modes Hang up the handset Receiving in FAX Mode Receiving in TEL ModePick up the handset and answer it when the telephone rings Receiving Auto Mode Receiving in TAM Mode SF-3100 Receiving in TAM Mode SF-3100T Receiving via an Extension Tele- phone Cancelling Reception Answer the call on the extension phone Answering a Voice Request Pick up the handset and answer it when the phone ringsVoice Request Making a Voice Request Fax Machine Answering Machine Press OGM Recordng TAM Message SF-3100T onlyChecking Your TAM Greeting Message Monitoring an Incoming Call To Erase a Selected Message Erasing Old Messages You’ve HeardTo Erase All Recorded Messages Press Erase Playing Back All Messages Playing Back MessagesPlaying Back Newly Received Caller Messages Simply press Play To skip forward Skipping Backward or ForwardTo skip backward Message Paging Message Paging operates as follows Accessing the Machine Place a call to your fax machine from a Touch- Tone phone Using Remote Commands Code Operation Answering Machine Advanced FAX Enter the fax number Chapter Delayed Turn the document face down and feed it into Enter the time in 24-hour format Setting Send Polling Polling Setting Receive Polling To Cancel the Scheduled Job Special Features Press Redial/Pause To Redial the Last Number CalledTo Redial the Number in Memory Press and hold Redial/Pause for about two seconds To Insert a Pause Using RecallHang up the handset when the person answers Enter the phone number to transfer it to someone else Chain Dialling User Reports Voice Status SF-3100T only Power Fail ReportTo Print a report Multi-Communication User Options Setting SYSTEM/TAMSF-3100T only OptionsPress Setup Select ‘SYSTEM SETUP’ or ‘TAM SETUP’ SF System Setup Options Option Suboption Special Features Caller ID TAM Options SF-3100T only Options Status Scroll through the options by pressing or ❿! button VolumeSetup Press Start/Enter to conﬁrm Clearing Memory Select what you want to delete by pressing or ❿ Special Features Care and Maintenance Cleaning the Document Scanner Carefully wipe the Scanning Glass with a soft, dry cloth Replacing Print Cartridge Chapter Cleaning the Cartridge Wiping the Print Nozzles and Contacts Re-install the Cartridge and close the Cover and Panel Gently blot and wipe the contacts and nozzles dry Plug in the power cord and your fax machine will initialize Cleaning the Car- tridge Carrier Contacts and DeﬂectorClean the Cartridge Carrier contacts Remove the Print Cartridge Cleaning the Printhead Examine the test pattern Ink Level View Adjust Shading Be Careful Print Cartridge Maintenance LCD Error Messages Display Meaning Fax Problems Problem Solution Print Quality Problems Paper Feeding Problems Clearing Jams Document Jams During Transmission If the paper is jammed in the Paper Feed Area Paper Jams Dur- ing PrintingIf the paper is jammed in the Received Paper Output Area Remove the jammed paper as shown below Care and Maintenance 8APPENDIX Speciﬁcations MH, MR, MMR 70 g/m 2 ~ 90 g/m Paper size Inches Paper Weight MillimetersPaper Type and Sizes for the ASF1 Acceptable Documents for ADF1 Single Sheet Or More Sheets Sample of ITU 4% Chart reduced to 60.5% Installation Guide JB68-00227A Rev Important Precautions and Safety Information Page Make Sure Everything Is in the Box Common Parts Familiarizing Yourself with Your New Machine Rear View Choosing a Location Connection DiagramConnections HandSet Document Tray Document Exit Tray Telephone Line AC Power Cord Extension Phone Optional, SF-3100 only Backup Battery SF-3100T only Before loading papers, push down the blue Paper Lever Loading PaperPull the Paper Support on the ASF all the way up Installing Print Cartridge Remove the new print cartridge from its packaging Insert the print cartridge in the carrier Making a Copy Press Copy