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Samsung SF-3100 manual Fixing Problems, Fax Problems, Solution, Care and Maintenance

Models: SF-3100

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Fixing Problems

Care and Maintenance

Fixing Problems

Your problem may be listed in “LCD Error Messages” on page 7-13. The chart below shows other problems you can solve yourself. If not, call the service company shown in the “Guarantee.” on page 8-6.

Fax Problems

Problem	Solution

The machine is not working, there is no	Unplug the power cord and plug it in again. Check that your
display and the buttons are not working.	socket is live.

No dial tone.	Check that the phone is connected properly. Check the phone
	socket in the wall by plugging in another phone.

The numbers stored in memory do not dial	Make sure the numbers are programmed correctly. Print a
correctly.	Phonebook Report (see “Phonebook” on page 6-5.).

The document does not feed into the	Be sure the document is not wrinkled, and you are putting it in
machine.	correctly. Check that the document is the right size and not too
	thick or too thin.

You cannot receive faxes automatically.	Check if ‘TEL’ appears on the right side of the display. In TEL
	mode, you cannot receive a fax automatically. Be sure the
	handset is seated on properly. Is there paper in the machine?
	Check if the display shows ‘MEMORY FULL’.

The machine cannot receive faxes manually.	Do not hang up the handset before pressing Start/Enter.

The machine does not send anything.	Check that the document is loaded face down.‘TX’ should show
	up in the display.You may have hung up the handset before you
	pressed Start/Enter. Check if the machine to which you are
	sending can receive your fax.

You cannot poll another machine.	The fax machine you are polling may be using a Poll Code.

The fax you received has blank bits on it.	The machine sending to you may be faulty. A noisy phone line
	can cause line errors. Check your machine by making a copy.

Spots or lines missing from the fax you	Check if your phone line is noisy. Check if the print head is
receive.	clean by making a copy.

You are receiving poor quality copies.	The fax machine sending to you may have a dirty scan glass.
	Check for a noisy phone line.

Are some of the words on the fax you	The machine sending to you had a temporary document jam.
receive stretched?

Your machine does not make copies.	Make sure your document is loaded face down.
	Check ink level to see if the cartridge is out of ink.

There are lines on copies or documents you	Check your scan glass for marks (see “Cleaning the Document
send.	Scanner” on page 7-2.) and clean it.

The machine dials a number, but fails to	The remote fax machine may be turned off, out of recording
make a connection with a remote fax	paper, or unable to answer incoming calls. Speak with the
machine.	remote operator and ask for the problem to be rectiﬁed.

You cannot store a document in memory.	There may not be enough memory available to hold the
	document you want to store. If the display shows a ‘MEMORY
	FULL’ or ‘MEMORY LOW’ message, delete any documents
	you no longer need, then retry the document.

Blank areas appear at the bottom of each	You may have selected the wrong paper settings, see “System
page or on continuation pages, with only a	Setup Options” on page 6-8. to select the proper paper size.
small strip of material printed at the top.

7-14

Image 86

Samsung SF-3100 manual Fixing Problems, Fax Problems, Solution, Care and Maintenance

Contents

User Guide SF-3100/SF-3100TInkJet Facsimile Please read this guide before you use this equipmentELECTRONICS If you have access to this online service, you can downloadthe User’s Guide and drivers from Samsung Electronics P/N JB68-00228A RevImportant Precautions and Safety Information In Case of Interference Fax Branding RINGER EQUIVALENCE NUMBER Telephone Company InformationFCC IDENTIFICATION NUMBER You should also know thatPage Chapter 2. Automatic Dialling Table of ContentsChapter 1. Setup Chapter 3. The Fax MachineChapter 5. Advanced Fax Chapter 6. Special FeaturesChapter 4. The Answering Machine Table of ContentsTable of Contents Chapter 7. Care and MaintenanceChapter 8. Appendix Chapter 1SETUPSetup Setup List of FeaturesFeatures for both SF-3100 and SF-3100T Features for SF-3100T only Setup Front ViewRear View Familiarizing Yourself with Your New MachineErase ResolutionCONTROL PANEL PlayNumber keypad SetupScroll/Volume and ❿ Receive Mode/ContrastSetup There are two levels of setup5 Press Start/Enter when ﬁnished Setting FAX Number Name1 Press Setup FAX Number/Name Your Number and NameThe letter appears in the display How to Enter LettersKeypad Character Assignments 1 Press the appropriate button for the letter you want2 Press or ❿ to choose ‘TIME/DATE SETUP’ and press Start/Enter Setup1 Press Setup ChapterRecording TAM1 Message SF-3100T only SetupChapter 2 AUTOMATIC DIALLINGAutomatic Dialling 1 Press and hold a One-Touch button for about two seconds One-Touch DiallingStoring a Number for One-Touch Dial- ling 2 Enter the number you want to store up to 46 digitsChapter Dialling a One-Touch Number1 Press the desired One-Touch button. 1 through Automatic Dialling2 Enter the two-digit location number 01 through Speed DiallingStoring a Number for Speed Dialling Automatic Dialling1 Press Speed Dialling a Speed Number6 Press Start/Enter 2 Enter a two-digit speed dial location numberStoring Speed Dial Numbers for Group Dialling GroupDialling for Multi- Address Transmissi on 3 Press a One-Touch button you want to use for Group Dial9 Press Start/Enter Using Group Dialling Multi-Address transmission7 Press Stop when you have entered all the desired destinations ChapterAutomatic Dialling Chapter 3 THE FAX MACHINEThe Fax Machine Turn the page face down Sending a FaxLoading Document The Fax MachineThe Fax Machine Setting Docu- ment Resolution and ContrastChapter 1 Pick up the handset 3 Press Start/Enter when you hear the fax toneSending a Fax Manually after Talking 4 Replace the handsetThe Fax Machine Sending a Fax Automatically Automatic RedialChapter If the machine does not pick up a fax signal, it will Receiving a FaxReception Modes The Fax Machine3 Hang up the handset Receiving in FAX Mode Receiving in TEL Mode1 Pick up the handset and answer it when the telephone rings ChapterReceiving in AUTO Mode Receiving in TAM Mode SF-3100 The Fax MachineThe Fax Machine Receiving in TAM Mode SF-3100TChapter The Fax Machine Receiving via an Extension Tele- phone Cancelling Reception1 Answer the call on the extension phone Answering a Voice Request 2 Pick up the handset and answer it when the phone ringsVoice Request Making a Voice RequestThe Fax Machine Chapter 4 THE ANSWERING MACHINEThe Answering Machine 1 Press OGM Recordng TAM Message SF-3100T onlyChecking Your TAM Greeting Message The Answering MachineThe Answering Machine Monitoring an Incoming CallChapter To Erase a Selected Message Erasing Old Messages You’ve HeardTo Erase All Recorded Messages Press ErasePlaying Back All Messages Playing Back MessagesPlaying Back Newly Received Caller Messages 1 Simply press PlayTo skip forward Skipping Backward or ForwardTo skip backward The Answering MachineChapter Message PagingMessage Paging operates as follows The Answering Machine1 Place a call to your fax machine from a Touch- Tone phone Using the Answering Machine from a Remote PhoneAccessing the Machine The Answering MachineOperation Using Remote CommandsCode The Answering MachineThe Answering Machine Chapter 5 ADVANCED FAXAdvanced Fax Press Start/Enter Turn the document face down and feed it into the machinePress Advanced FAX and select ‘BROADCASTING’ by pressing or ❿ Enter the fax numberEnter the name if you want to name the transmission ChapterAdvanced Fax If not, skip this step1 Turn the document face down and feed it into Delayed FAX2 Press Advanced FAX and select ‘DELAYED FAX’ by pressing or ❿ 3 Press Start/EnterAdvanced Fax Enter the time in 24-hour formatChapter Press Advanced FAX and select ‘SEND POLLING’ by pressing or ❿ Setting Send PollingPolling Advanced FaxChapter Setting Receive Polling2 Press Advanced FAX when you hear a fax tone from the remote machine Advanced Fax2 Press Start/Enter To Cancel the Scheduled Job1 Press Advanced FAX and select ‘CANCEL SCHEDULE’ by pressing or ❿ Advanced FaxChapter 6 SPECIAL FEATURESSpecial Features To Redial the Number in Memory REDIAL/ PAUSETo Redial the Last Number Called 1 Press Redial/PauseTo Insert a Pause Using Recall3 Hang up the handset when the person answers 2 Enter the phone number to transfer it to someone elseSpecial Features 1 Lift the handset and place a call to the serviceChain Dialling Sent Journal and Received Journal User ReportsHelp PhonebookVoice Status SF-3100T only Power Fail ReportTo Print a report Multi-CommunicationUser Options Setting SYSTEM/TAMSF-3100T only Options1 Press Setup 2 Select ‘SYSTEM SETUP’ or ‘TAM SETUP’ SF Special FeaturesSuboption System Setup OptionsOption Special FeaturesECM MODE Special FeaturesDRPD MODE ErrorSuboption Special FeaturesOption CALLER IDSTATUS TAM Options SF-3100T onlyOPTIONS Special FeaturesSpecial Features VolumeSetup You can selectively operate alarm and key volumeSpecial Features Clearing Memory4 Select what you want to delete by pressing or ❿ 1 Press SetupSpecial Features 7 CARE AND MAINTENANCE ChapterClean the ADF Rubber piece at the back of the Control Panel, too Cleaning the Document ScannerCare and Maintenance 1 Open the Control PanelChapter Carefully wipe the Scanning Glass with a soft, dry clothCare and Maintenance Care and Maintenance Replacing the Print CartridgeOpen the Control Panel and Cartridge Compartment cover 1 Press SetupChapter 7 Replace the Cartridge Compartment Cover and Control PanelCare and Maintenance Care and Maintenance Cleaning the CartridgeWiping the Print Nozzles and Contacts Press SetupCare and Maintenance Re-install the Cartridge and close the Cover and Panel4 Gently blot and wipe the contacts and nozzles dry ChapterPlug in the power cord and your fax machine will initialize Cleaning the Car- tridge Carrier Contacts and DeﬂectorClean the Cartridge Carrier contacts and 1 Remove the Print Cartridge2 Press Start/Enter and scroll to ‘CLEAN HEAD’ by pressing or ❿ Cleaning the Printhead1 Press Setup and ﬁnd ‘MAINTENANCE’ by pressing or ❿ 4 Examine the test patternPress Start/Enter and scroll to ‘INK LEVEL VIEW’ by pressing or ❿ Press Setup and ﬁnd ‘MAINTENANCE’ by pressing or ❿Ink Level View Care and Maintenance3 Press Start/Enter and scroll to ‘ADJUST SHADING’ by pressing or ❿ Adjust Shading2 Press Setup and ﬁnd ‘MAINTENANCE’ by pressing or ❿ 4 Press Start/EnterPrint Cartridge Maintenance Care and MaintenanceMeaning LCD Error MessagesDisplay Care and MaintenanceProblem Fixing ProblemsFax Problems SolutionCare and Maintenance Print Quality ProblemsPaper Feeding Problems ProblemOpen the Control Panel Carefully remove the jammed document Clearing JamsDocument Jams During Transmission Close the Control Panel ﬁrmly until it clicks into placeIf the paper is jammed in the Received Paper Output Area 3 Press Start/Enter when ﬁnishedPaper Jams Dur- ing Printing If the paper is jammed in the Paper Feed AreaCare and Maintenance 8APPENDIX ChapterSpeciﬁcations AppendixPaper size Paper WeightPaper Type and Sizes for the ASF1 in inches2 or More Sheets Acceptable Documents for ADF1Single Sheet AppendixAppendix A Sample of ITU 4% Chart reduced to 60.5%Chapter InkJet Facsimile Installation GuideSF-3100/SF-3100T Please read this guide before you use this equipmentELECTRONICS P/N JB68-00227A RevImportant Precautions and Safety Information Page Make Sure Everything Is in the Box InstallationInstallation Common Partsd c b Familiarizing Yourself with Your New MachineFront View Document Exit TrayInstallation Rear ViewInstallation Choosing a Location Connection DiagramConnections InstallationInstallation HandSetDocument Tray InstallationInstallation Document Exit TrayTelephone Line Installation AC Power CordExtension Phone Optional, SF-3100 only Installation3 Insert and place the battery in the battery compartment Backup Battery SF-3100T only2 Connect the new battery to the clips Installation2 Before loading papers, push down the blue Paper Lever Loading Paper1 Pull the Paper Support on the ASF all the way up InstallationRemove the new print cartridge from its packaging Installing Print CartridgePress Start/Enter InstallationInstallation 6 Insert the print cartridge in the carrierInstallation 1 Turn the page face down and insert it into the document feeder Making a CopyThe display shows ‘NUMBER OF COPIES’ Press