
Care and Maintenance
Fixing Problems
Your problem may be listed in “LCD Error Messages” on page
Fax Problems
Problem | Solution |
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The machine is not working, there is no | Unplug the power cord and plug it in again. Check that your |
display and the buttons are not working. | socket is live. |
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No dial tone. | Check that the phone is connected properly. Check the phone |
| socket in the wall by plugging in another phone. |
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The numbers stored in memory do not dial | Make sure the numbers are programmed correctly. Print a |
correctly. | Phonebook Report (see “Phonebook” on page |
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The document does not feed into the | Be sure the document is not wrinkled, and you are putting it in |
machine. | correctly. Check that the document is the right size and not too |
| thick or too thin. |
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You cannot receive faxes automatically. | Check if ‘TEL’ appears on the right side of the display. In TEL |
| mode, you cannot receive a fax automatically. Be sure the |
| handset is seated on properly. Is there paper in the machine? |
| Check if the display shows ‘MEMORY FULL’. |
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The machine cannot receive faxes manually. | Do not hang up the handset before pressing Start/Enter. |
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The machine does not send anything. | Check that the document is loaded face down.‘TX’ should show |
| up in the display.You may have hung up the handset before you |
| pressed Start/Enter. Check if the machine to which you are |
| sending can receive your fax. |
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You cannot poll another machine. | The fax machine you are polling may be using a Poll Code. |
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The fax you received has blank bits on it. | The machine sending to you may be faulty. A noisy phone line |
| can cause line errors. Check your machine by making a copy. |
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Spots or lines missing from the fax you | Check if your phone line is noisy. Check if the print head is |
receive. | clean by making a copy. |
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You are receiving poor quality copies. | The fax machine sending to you may have a dirty scan glass. |
| Check for a noisy phone line. |
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Are some of the words on the fax you | The machine sending to you had a temporary document jam. |
receive stretched? |
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Your machine does not make copies. | Make sure your document is loaded face down. |
| Check ink level to see if the cartridge is out of ink. |
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There are lines on copies or documents you | Check your scan glass for marks (see “Cleaning the Document |
send. | Scanner” on page |
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The machine dials a number, but fails to | The remote fax machine may be turned off, out of recording |
make a connection with a remote fax | paper, or unable to answer incoming calls. Speak with the |
machine. | remote operator and ask for the problem to be rectified. |
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You cannot store a document in memory. | There may not be enough memory available to hold the |
| document you want to store. If the display shows a ‘MEMORY |
| FULL’ or ‘MEMORY LOW’ message, delete any documents |
| you no longer need, then retry the document. |
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Blank areas appear at the bottom of each | You may have selected the wrong paper settings, see “System |
page or on continuation pages, with only a | Setup Options” on page |
small strip of material printed at the top. |
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