Diagnosing Problems, Switch Boot Fast | Cisco Systems IE20004TSL

C H A P T E R 3

Troubleshooting

This chapter provides these topics for troubleshooting problems:

•Diagnosing Problems, page 3-1

•How to Recover Passwords, page 3-5

•Finding the Switch Serial Number, page 3-6

Diagnosing Problems

The switch LEDs provide troubleshooting information about the switch. They show boot fast failures, port-connectivity problems, and overall switch performance. You can also get statistics from Device Manager, the CLI, or an SNMP workstation. See the Cisco IE 2000 Switch Software Configuration Guide, the Cisco IE 2000 Switch Command Reference on Cisco.com, or the documentation that came with your SNMP application for details.

Switch Boot Fast

See the “Verifying Switch Operation” section on page 2-47for information on boot fast.

Note Boot fast failures are usually fatal. Contact your Cisco TAC representative if your switch does not successfully complete boot fast.

Note You can disable the boot fast and run POST by using the Cisco IOS CLI, see the Cisco IE 2000 Switch Software Configuration Guide and the Cisco IE 2000 Switch Command Reference for more information.

Cisco IE 2000 Switch Hardware Installation Guide

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Cisco Systems IE20004TSL, IE20004TSB, IE200016TCB manual Diagnosing Problems, Switch Boot Fast

Contents

Americas Headquarters Cisco IE 2000 Switch Hardware Installation GuidePage N T E N T S Installation Guidelines Connecting to a Dual-Purpose Port Verifying Switch Operation IP Settings Purpose AudienceConventions Related Publications Product Overview Model Description Software Image Switch Models Model Description Software Image Model Description Software Image Cisco IE-2000-4TS-L Front Panel View Front Panel Cisco IE-2000-8TC-L Front Panel Cisco IE-2000-16TC-L Front Panel View 10/100BASE-T Downlink Ports Cisco IE-2000-16PTC-G-E Switch Front Panel View 100/1000 Mb/s SFP Module Uplink Slots 10/100BASE-T Uplink Ports10/100/1000BASE-T Uplink Ports 100 Mb/s SFP Module Uplink Slots SFP Modules Dual-Purpose Gigabit Ethernet Uplink PortsType of SFP Module Model GLC-LH-SM Power Connectors PoE Power Connector Alarm Connector USB Mini-Type B Port Management Ports LEDs LEDs on the Cisco IE 2000 Switch System LED Express Setup LEDUSB-Mini Console LED Power Status LEDs Alarm LEDs Port Status LEDs Dual-Purpose Port LEDs Dual-Purpose Port LEDs PoE Status LED Flash Memory CardColor PoE Status 10 Flash Memory Card Slot Management Options Rear Panel Network Configurations Preparing for Installation Switch Installation 140F 60C Statement Hazardous Area Installation Warnings 1080 North American Hazardous Location Approval Installation GuidelinesEnvironment and Enclosure Guidelines General Guidelines Verifying Package Contents Installing or Removing the Flash Memory Card Optional Installing the Flash Memory Card in the Switch RJ-45 Console Port USB Mini-Type B Console Port Connecting to a Console Port RJ-45 Console Port Connecting the Console Cable Removing the USB Mini-Type B Console Port Cover USB Mini-Type B Console Port Choose Start Control Panel Systems Supported Power Supplies Connecting to PowerTools and Equipment Usage Grounding the SwitchDimensions Attachable? Slide the ground screw through the terminal Ground cable Preparing the AC Power Connection Connecting the Power Converter to an AC Power Source Connecting AC Power Connecting the AC Power Source to the Power Converter Connecting the Power Converter to a DC Power Source Wiring the DC Power Source Statement Label 12 Stripping the Power Connection Wire 14 Inserting Wires in the Power Connector 15 Torquing the Power Connector Captive Screws 16 Completed DC Power Connections on the Power Connectors Attaching the Power Connectors to the Switch 17 Attaching the Power Connectors to the Switch 18 Connecting the Power Connectors to the Switch Connecting Power to the Switch PoE DC-Input Optional 332021 Running Boot Fast Applying Power to the Power ConverterPowering On the Switch Verifying Boot Fast Installing the SwitchDisconnecting Power DIN Rail Switch Installing the Switch on a DIN Rail Removing the Switch from a DIN Rail Wiring the Protective Ground and DC Power for Alarm Circuits Connecting Alarm Circuits Label Connection Wiring the External Alarms 21 Removing the Alarm Connector 332225 Attaching the Alarm Connector to the Switch 25 Connecting the Alarm Connector to the Switch Connecting Destination Ports Connecting to 10/100 and 10/100/1000 Ports 26 Connecting to an Ethernet Port Installing SFP Modules into SFP Module Slots Installing and Removing SFP Modules Removing SFP Modules from SFP Module Slots 28 Installing an SFP Module into an SFP Module Slot Connecting to SFP Modules LC connector Connecting to a Dual-Purpose Port Where to Go Next Verifying Switch Operation Switch Installation Where to Go Next Switch Boot Fast Diagnosing Problems Ethernet and Fiber-Optic Cables Switch LEDsSwitch Connections Bad or Damaged Cable Ping End Device Interface Settings10/100 and 10/100/1000 Port Connections SFP Module Cabling Distance Switch PerformanceSpeed, Duplex, and Autonegotiation Autonegotiation and Network Interface Cards How to Recover Passwords Resetting the Switch Serial Number Location for the Cisco IE-2000 Switches Finding the Switch Serial Number Operating Temperature Specifications Technical Specifications Power Requirements Technical SpecificationsEnvironmental Ranges Table A-2 Cisco IE 2000 Series Technical Specifications Physical Dimensions Table A-2 Cisco IE 2000 Series Technical Specifications Hazardous Locations Standards Alarm RatingsAlarm Ratings Specification Hazardous Locations Standards 10/100 Ports Connector Specifications Dual-Purpose Ports SFP Module ConnectorsConsole Port Figure B-5 USB Type A-to-USB 5-Pin Mini-Type B Cable Alarm Port SFP Module Cables Cables and Adapters Commercial SFPs Core Modal Wavelength Bandwidth Type of SFP Module Nanometers Fiber Type MHz/km1 Cable Distance Extended temperature SFPs TP3 Cable Pinouts Figure B-9 Console Port Adapter Pinouts DSR DTR CTS RTS Switch Console RJ-45-to-DB-25 Port DTE Adapter Device OL-25818-04 Removing the USB Mini-Type B Console Port Cover Accessing the CLI Through the Console Port Figure C-1 Removing the USB Mini-Type B Console Port Cover Figure C-2 Connecting the Console Cable Figure C-3 Connecting the USB-Mini Console Cable Installing the Cisco Microsoft Windows XP USB Driver Installing the Cisco Microsoft Windows USB Device Driver Installing the Cisco Microsoft Windows 2000 USB Driver Using the Add or Remove Programs Utility Uninstalling the Cisco Microsoft Windows USB Driver IP Settings Entering the Initial Configuration InformationCompleting the Setup Program Enter an enable password, and press Return These choices appear